New book published: Forms that Work

Publication day for the book that brings together much of what Gerry Gaffney and I have learned about creating better forms over more than a decade of practice, consultancy, teaching and research.
Front cover of Forms that Work by Caroline Jarrett and Gerry Gaffney

Here is what the publishers Morgan Kaufmann have to say about Forms that Work: Designing Web Forms for Usability by Caroline Jarrett and Gerry Gaffney:

Forms are everywhere on the web – for registration and communicating, for commerce and government. Good forms make for happier customers, better data, and reduced support costs. Bad forms fill your organization’s databases with inaccuracies and duplicates and can cause loss of potential consumers.

“Designing good forms is trickier than people think. Jarrett and Gaffney come to the rescue with Designing Forms that Work, clearly explaining exactly how to design great forms for the web. Liberally illustrated with full-color examples, it guides readers on how to define requirements, how to write questions that users will understand and want to answer, and how to deal with instructions, progress indicators and errors.

“This work:

  • provides proven and practical advice that will help you avoid pitfalls, and produce forms that are aesthetically pleasing, efficient and cost-effective;
  • features invaluable design methods, tips, and tricks to help ensure accurate data and satisfied customers;
  • and, includes dozens of examples – from nitty-gritty details (label alignment, mandatory fields) to visual designs (creating good grids, use of color).”

Buy a copy of Forms that Work: Designing Web Forms for Usability