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Author: Jane Matthews

How to test the usability of documents

Jane Matthews 8 September 2020 4 May 2020
How to test the usability of documents

Does usability testing work for documents? Our answer is a resounding yes. In this article, written with Ginny Redish for UX Matters, we’ll give you three techniques for having people try out documents or any other stand-alone content. These techniques applyContinue reading… How to test the usability of documents

Doing research with people who are not users: consultation

Jane Matthews 7 November 2019 28 August 2017
Doing research with people who are not users: consultation

User research is central to our work in User Experience: doing research to find out about our users, then acting on what we’ve learned—or persuading our colleagues to act on a shared understanding of what we have learned. But whatContinue reading… Doing research with people who are not users: consultation

Seven questions about User-Research Panels

Jane Matthews 16 March 2020 20 June 2017
Seven questions about User-Research Panels

If you’ve ever struggled to find user-research participants, you may have wished you had a list of people who have expressed an interest in taking part in future user-research activities. A user-research panel is exactly that: a list or database of potentialContinue reading… Seven questions about User-Research Panels

Surveys that work: an introduction to using survey methods

Jane Matthews 7 November 2019 24 February 2017
Surveys that work: an introduction to using survey methods

Better surveys mean better intelligence. This presentation forms part of the ‘Surveys That Work’ training course – an introduction to using survey methods – delivered at EMBL-EBI in February 2017. Surveys that work EBI_2017 from Caroline Jarrett #surveys

UKGovcamp: Conversational UIs, Chatbots and Webchat

Jane Matthews 16 March 2020 26 January 2017
UKGovcamp: Conversational UIs, Chatbots and Webchat

Who benefits when organisations use conversational UIs and other chat tools? Is it about saving money or delivering a better service? What ethical issues do they raise? Do you tell users they are talking with a bot? How do developers respondContinue reading… UKGovcamp: Conversational UIs, Chatbots and Webchat

Is reading on the web really different?

Jane Matthews 7 November 2019 1 July 2016
Is reading on the web really different?

Thanks to everyone for the continuing volume of correspondence on the topic of colons (the punctuation mark, not the body part). Bring it on! I’m still keen to hear more about your experiences with colons and screen readers. But, atContinue reading… Is reading on the web really different?

How to look at the content in a form

Jane Matthews 7 November 2019 30 June 2016
How to look at the content in a form

Good forms work across three layers: appearance: are they easy to use and easy to read? conversation: are they easy to understand and easy to answer? relationship: can the user easily get it done and easily move on? I had greatContinue reading… How to look at the content in a form

Design patterns for government: a community not a library

Jane Matthews 16 March 2020 3 June 2016
Design patterns for government: a community not a library

The UK government now has several hundred designers working on services for citizens. How do we design at scale? This presentation to UXPA’s 2016 conference in Seattle describes some of methods and tools we are using to collaborate. Design Patterns for GovernmentContinue reading… Design patterns for government: a community not a library

Write clearly: take your web writing to the next level 2016

Jane Matthews 7 November 2019 20 May 2016
Write clearly: take your web writing to the next level 2016

These slides, setting out a series of rules for producing clear and effective web writing, come from a workshop delivered to staff of EBI/EMBL in May 2016. Write Clearly: take your web writing to the next level, May 2016 fromContinue reading… Write clearly: take your web writing to the next level 2016

Interfaces include people

Jane Matthews 16 March 2020 5 May 2016
Interfaces include people

Interfaces have always been areas of peril in software development. In this presentation to the Continuous Lifecycle London conference, I argue that If you’re delivering software that has to be used by real people, you need to distinguish between software thatContinue reading… Interfaces include people

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Latest blog posts

  • Surveys that work: a webinar for UXPA 26 February 2021
  • What does low literacy mean in practice? 20 February 2021
  • Live and live differently – an Effortmark poster 2 December 2020
  • What is a design system? 1 December 2020
  • “Write good questions for forms” advice in the NHS Digital service manual 23 November 2020

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cjformsCaroline Jarrett@cjforms·
3h

In today's episode of "Fix the forms, one at a time", @janereid73's thread is a very useful round-up about how to ask about sex and gender on forms (UK specific - other countries will vary)

Smile@janereid73

1. Sex and gender on forms, was a topic looked at by a cross-gov working group in 2018. If you are using this to help you design a more inclusive question pattern on forms then you need to look at what's been done since by @ONS @NatRecordsScot

https://blogs.gov.scot/digital/2018/07/05/sex-and-or-gender-working-together-to-get-the-question-right/

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cjformsCaroline Jarrett@cjforms·
6h

Today’s garden photo had feature daffodils in honour of #Welsh #StDavidsDay #SignsOfSpring

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frome_maudeMaude Frome@frome_maude·
23h

Lambs and #Daffodils, by Lucy Grossmith. #March1st #StDavidsDay
#magical #landscape

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Retweet on TwitterCaroline Jarrett Retweeted
mrmjpriceMJP@mrmjprice·
14h

New blog about design systems from our team! Published for #ServicesWeek https://medium.com/wmca-digital-and-data/5-things-you-might-want-to-routinely-consider-for-your-design-system-95c6d309919

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marxcultureMark O'Neill@marxculture·
14h

BitCoin, blockchain and cryptocurrencies are planet killing technologies with have no use beyond grift, crime and badly and pointlessly reimplementing existing perfectly workable systems for tracking, tracing and recording.

Time for government action.

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