Is your user research looking inwards, at how your service works, or outwards, at the lives of those it affects? The right research in the right direction at the right time can truly add value – but there’s usually noContinue reading… Inwards and outwards research: choosing your research methods according to the service lifecycle
Author: Jane Matthews
Doing research with people who are not users: consultation
User research is central to our work in User Experience: doing research to find out about our users, then acting on what we’ve learned—or persuading our colleagues to act on a shared understanding of what we have learned. But whatContinue reading… Doing research with people who are not users: consultation
Seven questions about User-Research Panels
If you’ve ever struggled to find user-research participants, you may have wished you had a list of people who have expressed an interest in taking part in future user-research activities. A user-research panel is exactly that: a list or database of potentialContinue reading… Seven questions about User-Research Panels
Surveys that work: an introduction to using survey methods, training course for EBI 2017
Better surveys mean better intelligence. This presentation forms part of the ‘Surveys That Work’ training course – an introduction to using survey methods – delivered at EMBL-EBI in February 2017. Surveys that work EBI_2017 from Caroline Jarrett Since this training course myContinue reading… Surveys that work: an introduction to using survey methods, training course for EBI 2017
UKGovcamp: Conversational UIs, Chatbots and Webchat
Who benefits when organisations use conversational UIs and other chat tools? Is it about saving money or delivering a better service? What ethical issues do they raise? Do you tell users they are talking with a bot? How do developers respondContinue reading… UKGovcamp: Conversational UIs, Chatbots and Webchat
Is reading on the web really different?
Thanks to everyone for the continuing volume of correspondence on the topic of colons (the punctuation mark, not the body part). Bring it on! I’m still keen to hear more about your experiences with colons and screen readers. But, atContinue reading… Is reading on the web really different?
How to look at the content in a form
Good forms work across three layers: appearance: are they easy to use and easy to read? conversation: are they easy to understand and easy to answer? relationship: can the user easily get it done and easily move on? I had greatContinue reading… How to look at the content in a form
Design patterns for government: a community not a library
The UK government now has several hundred designers working on services for citizens. How do we design at scale? This presentation to UXPA’s 2016 conference in Seattle describes some of methods and tools we are using to collaborate. Design Patterns for GovernmentContinue reading… Design patterns for government: a community not a library
Write clearly: take your web writing to the next level 2016
These slides, setting out a series of rules for producing clear and effective web writing, come from a workshop delivered to staff of EBI/EMBL in May 2016. Write Clearly: take your web writing to the next level, May 2016 fromContinue reading… Write clearly: take your web writing to the next level 2016
Interfaces include people
Interfaces have always been areas of peril in software development. In this presentation to the Continuous Lifecycle London conference, I argue that If you’re delivering software that has to be used by real people, you need to distinguish between software thatContinue reading… Interfaces include people