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Surveys that work: a webinar for UXPA

Caroline Jarrett 26 February 2021 26 February 2021
Surveys that work: a webinar for UXPA

Some of us find that colleagues or clients think of ‘doing a survey’ as the same as ‘doing some research’ – which may explain why organizations send out so many survey requests. In this webinar, for UXPA International, I introducedContinue reading… Surveys that work: a webinar for UXPA

What does low literacy mean in practice?

Caroline Jarrett 22 February 2021 20 February 2021
What does low literacy mean in practice?

Hi! You’re reading this, correct? What about someone who has low literacy? What does that actually mean for them? Low literacy means ‘not good at reading’ There’s a lot of low literacy about. One major investigation in the UK discoveredContinue reading… What does low literacy mean in practice?

Live and live differently – an Effortmark poster

Caroline Jarrett 2 December 2020
Live and live differently – an Effortmark poster

Back in January 2020, I did a thing we don’t do any more: go to a conference. It was New Adventures 2020 in Nottingham and I chose it for two reasons: Andrew Travers recommended it, and I wanted to hearContinue reading… Live and live differently – an Effortmark poster

What is a design system?

Caroline Jarrett 2 December 2020 1 December 2020
What is a design system?

Recently, Amy Hupe asked this question on Twitter: Who’s got a really clear and concise explanation of what design systems are, that would make sense to someone who’s never come across one before? We had a good discussion and IContinue reading… What is a design system?

“Write good questions for forms” advice in the NHS Digital service manual

Caroline Jarrett 23 November 2020 23 November 2020
“Write good questions for forms” advice in the NHS Digital service manual

Someone asked me about writing good questions for forms. As usual I recommended the NHS Digital service manual page as a favourite resource – and then I thought “have I put that on my website?”. And I hadn’t. So hereContinue reading… “Write good questions for forms” advice in the NHS Digital service manual

A poster for co-design

Caroline Jarrett 13 November 2020 12 November 2020
A poster for co-design

What does co-design mean to you? The Effortmark poster for World Usability Day 2020 celebrates some of the things that co-design means to me. At the end of September 2020, I attended the inaugural meeting of a cross-government co-design community.Continue reading… A poster for co-design

A chat about forms and form builders – xgov

Caroline Jarrett 26 October 2020 2 October 2020
A chat about forms and form builders – xgov

If you’ve tried to code digital forms entirely by hand then you’ll know why we value form builders so much – digital tools that help with the process of getting the right questions into the right order. But even theContinue reading… A chat about forms and form builders – xgov

Hello, co-design community

Caroline Jarrett 14 January 2021 30 September 2020
Hello, co-design community

29th September 2020 was a really fun day for me because I attended the first meeting of a co-design community. The idea came from Janet Hughes, Delivery director working on farming and countryside at Defra. It wasn’t entirely a coincidenceContinue reading… Hello, co-design community

Surveys that work: an introduction to using Total Survey Error in practice

Caroline Jarrett 22 September 2020 22 September 2020
Surveys that work: an introduction to using Total Survey Error in practice

Surveys are easy to do – but harder to do well. Thanks to the UX Insight Festival 2020 who invited me to talk about my 7-step survey process, starting with Goals and thinking about Sampling, Questions, Questionnaires, Fieldwork, Responses andContinue reading… Surveys that work: an introduction to using Total Survey Error in practice

Five ways to choose which form to fix

Caroline Jarrett 15 September 2020 31 August 2020
Five ways to choose which form to fix

It was all going so well. I was running a forms workshop and we’d found lots of things to think about in the selected form. Then one participant said, sadly: “But we’ve got hundreds of forms like this”. Which ledContinue reading… Five ways to choose which form to fix

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Retweet on TwitterCaroline Jarrett Retweeted
marxcultureMark O'Neill@marxculture·
22h

Three questions for my fellow men on #InternationalWomensDay

1. Do you have any women friends?
2. Do you read books by women?
3. Have you done anything in the last 12 months to promote gender equality?

Women exist even when they are not your mothers, wives or daughters.

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Retweet on TwitterCaroline Jarrett Retweeted
aaronsnowAaron Snow@aaronsnow·
7 Mar

This should be mandatory reading for everyone in government. (Merci pour cela, @philippetardif8 ) https://seomba.substack.com/p/good-slides-reduce-complexity #GCDigital

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cjformsCaroline Jarrett@cjforms·
24h

Today’s flower photo: unusual primulas I saw in a windowbox on my local walk

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cjformsCaroline Jarrett@cjforms·
7 Mar

Today’s garden photo is for @drys and @ginasue

The cherry plum in the garden has blossom very like the blackthorn on my walk but the give-away is that leaves arrive at the same time, according to my search. Had to cut a bit off the tree as it’s too high to photograph.

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Retweet on TwitterCaroline Jarrett Retweeted
atrvrsAndrew Travers@atrvrs·
7 Mar

‘Because after all, what is customer service, but perseverance?’

A truly excellent, extremely relatable edition of @hondanhon’s newsletter

https://danhon.substack.com/p/s09e04-how-can-i-help-you

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