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Live and live differently – an Effortmark poster

Caroline Jarrett 2 December 2020
Live and live differently – an Effortmark poster

Back in January 2020, I did a thing we don’t do any more: go to a conference. It was New Adventures 2020 in Nottingham and I chose it for two reasons: Andrew Travers recommended it, and I wanted to hearContinue reading… Live and live differently – an Effortmark poster

What is a design system?

Caroline Jarrett 2 December 2020 1 December 2020
What is a design system?

Recently, Amy Hupe asked this question on Twitter: Who’s got a really clear and concise explanation of what design systems are, that would make sense to someone who’s never come across one before? We had a good discussion and IContinue reading… What is a design system?

“Write good questions for forms” advice in the NHS Digital service manual

Caroline Jarrett 23 November 2020 23 November 2020
“Write good questions for forms” advice in the NHS Digital service manual

Someone asked me about writing good questions for forms. As usual I recommended the NHS Digital service manual page as a favourite resource – and then I thought “have I put that on my website?”. And I hadn’t. So hereContinue reading… “Write good questions for forms” advice in the NHS Digital service manual

A poster for co-design

Caroline Jarrett 13 November 2020 12 November 2020
A poster for co-design

What does co-design mean to you? The Effortmark poster for World Usability Day 2020 celebrates some of the things that co-design means to me. At the end of September 2020, I attended the inaugural meeting of a cross-government co-design community.Continue reading… A poster for co-design

A chat about forms and form builders – xgov

Caroline Jarrett 26 October 2020 2 October 2020
A chat about forms and form builders – xgov

If you’ve tried to code digital forms entirely by hand then you’ll know why we value form builders so much – digital tools that help with the process of getting the right questions into the right order. But even theContinue reading… A chat about forms and form builders – xgov

Hello, co-design community

Caroline Jarrett 14 January 2021 30 September 2020
Hello, co-design community

29th September 2020 was a really fun day for me because I attended the first meeting of a co-design community. The idea came from Janet Hughes, Delivery director working on farming and countryside at Defra. It wasn’t entirely a coincidenceContinue reading… Hello, co-design community

Surveys that work: an introduction to using Total Survey Error in practice

Caroline Jarrett 22 September 2020 22 September 2020
Surveys that work: an introduction to using Total Survey Error in practice

Surveys are easy to do – but harder to do well. Thanks to the UX Insight Festival 2020 who invited me to talk about my 7-step survey process, starting with Goals and thinking about Sampling, Questions, Questionnaires, Fieldwork, Responses andContinue reading… Surveys that work: an introduction to using Total Survey Error in practice

Five ways to choose which form to fix

Caroline Jarrett 15 September 2020 31 August 2020
Five ways to choose which form to fix

It was all going so well. I was running a forms workshop and we’d found lots of things to think about in the selected form. Then one participant said, sadly: “But we’ve got hundreds of forms like this”. Which ledContinue reading… Five ways to choose which form to fix

Answering surveys and talking about forms on UX Podcast

Caroline Jarrett 15 September 2020 15 August 2020
Answering surveys and talking about forms on UX Podcast

I was delighted that the team at UX Podcast chose an episode with me to rebroadcast in August 2020. UXPodcast on forms and surveys with Per Axbom and James Royal-Lawson Originally made in 2014, Per, James and I discuss aContinue reading… Answering surveys and talking about forms on UX Podcast

How to test the usability of documents

Jane Matthews 8 September 2020 4 May 2020
How to test the usability of documents

Does usability testing work for documents? Our answer is a resounding yes. In this article, written with Ginny Redish for UX Matters, we’ll give you three techniques for having people try out documents or any other stand-alone content. These techniques applyContinue reading… How to test the usability of documents

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cjformsCaroline Jarrett@cjforms·
19h

Today’s flower photo had to be the amaryllis that has just opened

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cjformsCaroline Jarrett@cjforms·
21h

Farewell @leedsgovdesign meets. They were great and thanks so much @OfficeOfWilson

Simon Wilson@OfficeOfWilson

Not really an announcement just an FYI I won’t be organising any @LeedsGovDesign meets in the future. #GovDesign 1/4

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cjformsCaroline Jarrett@cjforms·
23h

In today’s episode of “Fix the forms, one at a time”, more discussion on #MedTwitter about the amount of time spent on paperwork.

Dr Gordon Caldwell@doctorcaldwell

@22Q11_Ireland #MarginalLosses eg more forms introduced with aim of improving safety or flow but undermine both - why does #NHS not study the ergonomics of #ClinicalConsultations? Ward nurse today says recording her ward admission consultation takes 40 minutes paperwork #Formification 4

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atrvrsAndrew Travers@atrvrs·
15 Jan

The last few months of focussing on accessibility has brought home to me just how critical navigation by keyboard is — and how often it’s profoundly broken. Such an easy thing for us to test for and build into the way we work

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cjformsCaroline Jarrett@cjforms·
14 Jan

In today’s episode of “Fix the forms, one at a time”, an example of the upset caused by a bad choice for asking for a date of birth.

If only they’d used the @NHSDigital date component

https://service-manual.nhs.uk/design-system/components/date-input

(Via @joytrek)

Melinda McClure Haughey@MelindaMcClure

Good morning to everyone except the UX/devs who did this: Yesterday my grandmother was trying to sign up online for a vaccine waitlist in TX. She had to click back BY MONTH 78 yrs from today in the DOB input (~930 clicks). No way to type it in. WHY.

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