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How to research components and patterns: common challenges and how to overcome them

Caroline Jarrett 10 August 2022 9 August 2022
How to research components and patterns: common challenges and how to overcome them

This is a joint post by Ignacia Orellana, Amy Hupe, and Caroline Jarrett In our previous joint blog post, we talked about how to share research in design systems. We explained why sharing research matters and what designers and developersContinue reading… How to research components and patterns: common challenges and how to overcome them

Can you say something that SDinGov 2022 needs to hear?

Caroline Jarrett 5 August 2022 5 August 2022
Can you say something that SDinGov 2022 needs to hear?

Have you got something new or different to say to people who design services in government?  Are you from a group that is under-represented at conferences in general? If so, then how about joining me in a ‘lightning talks’ sessionContinue reading… Can you say something that SDinGov 2022 needs to hear?

Rest it and test it – poster

Caroline Jarrett 20 July 2022
Rest it and test it – poster

‘Rest it and test it’ is a poster about writing by me and illustrator Julia Allum. Rest it: leave it alone for a few hours When you’re writing – web, print, whatever – and you care about the outcome, it’sContinue reading… Rest it and test it – poster

Do not use “reading age” when thinking about adults

Caroline Jarrett 5 July 2022 4 July 2022
Do not use “reading age” when thinking about adults

Let’s try a thought-experiment. We’re in a park. Three people are playing soccer. One of them, 20, yells “You kick like an 8 year old!” at the other two – but it’s not clear which one. The 4-year old beamsContinue reading… Do not use “reading age” when thinking about adults

Thank you Gerry Gaffney for UXpod

Caroline Jarrett 30 June 2022 29 June 2022
Thank you Gerry Gaffney for UXpod

I’ve been an enthusiastic listener to Gerry Gaffney’s podcast, UXpod, and was honoured to be a guest more than once. I was sad when he mentioned that he had decided to stop doing it – but a bit happier whenContinue reading… Thank you Gerry Gaffney for UXpod

It is OK to stop reading a book (Book review: The Grammar of Science by Karl Pearson)

Caroline Jarrett 27 June 2022 27 June 2022
It is OK to stop reading a book (Book review: The Grammar of Science by Karl Pearson)

Karl Pearson, 1857-1936, was a professor of applied mathematics and mechanics. He was one of the major figures in statistics, especially medical statistics. Depressingly, he was also a eugenicist and racist – two things that I regret that I overlookedContinue reading… It is OK to stop reading a book (Book review: The Grammar of Science by Karl Pearson)

Some thoughts on surveys: Boye and Company member conference call

Caroline Jarrett 22 June 2022 22 June 2022
Some thoughts on surveys: Boye and Company member conference call

It was a pleasure to re-connect with Janus Boye after a gap of more than a decade. I last worked with Boye and Company in 2011 when I attended the JBoye conference in Aarhus Denmark to give talks on surveysContinue reading… Some thoughts on surveys: Boye and Company member conference call

A research incentive for a colleague

Caroline Jarrett 22 June 2022 17 June 2022
A research incentive for a colleague

The other day, Alex Slowman asked a question about how to recompense colleagues for their time when they help us in user research activities, but it’s not appropriate to pay a financial incentive. I’ve found that a thank-you to theContinue reading… A research incentive for a colleague

Thinking about surveys of patients with Loyal

Caroline Jarrett 16 June 2022 8 June 2022
Thinking about surveys of patients with Loyal

How do we ask people about their experiences of healthcare? That was the theme of a survey studio that I did for Loyal earlier this year. Loyal is a healthcare business in the USA, and I worked with Amira PettusContinue reading… Thinking about surveys of patients with Loyal

How to share research in design systems

Caroline Jarrett 1 June 2022 1 June 2022
How to share research in design systems

This post is co-authored by Amy Hupe, Ignacia Orellana, and Caroline Jarrett. “Use this because we said so” is not a convincing strategy for building trust with designers and developers who want to, need to, or are told to, useContinue reading… How to share research in design systems

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Latest blog posts

  • How to research components and patterns: common challenges and how to overcome them 9 August 2022
  • Can you say something that SDinGov 2022 needs to hear? 5 August 2022
  • Rest it and test it – poster 20 July 2022
  • Do not use “reading age” when thinking about adults 4 July 2022
  • Thank you Gerry Gaffney for UXpod 29 June 2022

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Retweet on Twitter Caroline Jarrett Retweeted
sara_ann_marie Sara Wachter-Boettcher @sara_ann_marie ·
23h

"I don’t believe that work has to be either an all-consuming passion or no more than a paycheck.

There’s nothing feminist about asking women to choose between two shitty options."

I wrote about the end of girlboss, "anti-ambition," and meaning at work. https://medium.com/nice-work-from-active-voice/where-do-we-put-our-ambition-now-71b37ee01869

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cjforms Caroline Jarrett @cjforms ·
23h

So. I was about to remove Twitter feed from my site (access to user-generated online content) to take it out of scope of the Online Safety Bill when the bill was postponed. Now an investigation by @torres126CP, prompted by posts by @webdevlaw, says links have to go too. Gah.

Heather Burns @WebDevLaw

Speechless. No irony intended.

A follower‼️who is a high school student‼️FOI'd DCMS to dig into the #OnlineSafetyBill's impact assessment on every side project - including theirs - deemed collateral damage in the vendetta against Big Tech.

Young people, online, are the best. https://twitter.com/torres126CP/status/1558122692053766144

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cjforms Caroline Jarrett @cjforms ·
12 Aug

In today’s episode of “Fix the forms, one at a time”, @FarrarTamara describes how @NHSDigital is making an important service truly inclusive.
- research with seldom-heard-from people
- recognition that some don’t have a current address
- just as much care for paper option

Tamara Farrar @FarrarTamara

Always a privilege 💙
Huge thanks to the organisations we worked with, and the wider team who are still working hard on this service 👏🏻 https://twitter.com/nhsdigital/status/1558025909470466049

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Retweet on Twitter Caroline Jarrett Retweeted
farrartamara Tamara Farrar @farrartamara ·
12 Aug

Always a privilege 💙
Huge thanks to the organisations we worked with, and the wider team who are still working hard on this service 👏🏻 https://twitter.com/nhsdigital/status/1558025909470466049

NHS Digital @NHSDigital

'At times, the situations and experiences we heard about were a real life lesson for us to learn from.'

Here's how Senior User Researcher @FarrarTamara worked to ensure seldom heard groups were considered in the design of a new GP registration service.
https://digital.nhs.uk/blog/design-matters/2022/overcoming-barriers-to-gp-registration

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Retweet on Twitter Caroline Jarrett Retweeted
laura_yarrow Laura Yarrow @laura_yarrow ·
12 Aug

For those at the back: you don't need to compare making something "easy to use" with "your mum could use it". It's an outdated, lazy analogy to insinuate women/mums aren't technology literate. I'm a mum. I also have a computer science degree. And so do many, many others #uxdesign

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