I want to tell you about my father, John Anthony Sankey PhD CMG. Dad was a staunch Roman Catholic – ‘cradle to grave’ is the phrase. Today, 1st November, is celebrated as ‘All Saints Day’ by Catholics, so seems likeContinue reading… Sankey’s suggestion and other stories
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UXMatters and Effortmark
Earlier in October, my attention was drawn to a couple of tweets from the @UXmatters account. A respected UX thought leader, Vivianne Castillo, tweeted about “The talks I want to give next year” starting with “The Caucasity of the UXContinue reading… UXMatters and Effortmark
Prune, tune, postpone, explain – to improve your questionnaire
What can you do when your draft questionnaire gets too long? I’m suggesting ‘prune, tune, postpone, explain’ – four strategies to cut it down. In my new book, Surveys That Work: a practical guide for designing and running better surveys,Continue reading… Prune, tune, postpone, explain – to improve your questionnaire
How to edit anything – pro tip
I’ve been doing a lot of editing recently. Here’s how I do it. Think about who will use the thing and for what. Write a temporary heading to each chunk.* Each heading must be a full sentence that summarises theContinue reading… How to edit anything – pro tip
An app that reads alt-text from pptx
We think that it’s really important to make PowerPoint presentations accessible. And that means: writing alt-text for all the images. The PowerPoint Checker app reads a file in .pptx format, extracts all the alt-text, and gives you a slide-by-slide report on what itContinue reading… An app that reads alt-text from pptx
How to improve the inevitable survey: SDinGov21 workshop
Surveys are still really popular as a research method with colleagues (if not with service designers). These slides are from a workshop at the 2021 Service Design in Government conference on ‘how to improve the survey that is going toContinue reading… How to improve the inevitable survey: SDinGov21 workshop
Thought for the day by Tim Paul: a diagram about forms
On 5th August 2021, Tim Paul (head of interaction design at the UK Government Digital Service) posted a thought for the day on Twitter with this diagram: The diagram resonated with a lot of people, including me, so Tim agreed thatContinue reading… Thought for the day by Tim Paul: a diagram about forms
Surveys That Work – the Rosenfeld Review Podcast
It was a pleasure to be interviewed about my new book, Surveys That Work, by my publisher Lou Rosenfeld. We chatted for 32 minutes: Rosenfeld Review Podcast: Surveys That Work with Caroline Jarrett. Tune in to hear us talking about:Continue reading… Surveys That Work – the Rosenfeld Review Podcast
Examples of co-design: Janet Hughes gives evidence to a Select Committee
It can be a little nerve-wracking when a Select Committee of the UK Parliament takes an interest in our work. On 20th July 2021, I listened with pride as Janet Hughes, Programme Director for the Future Farming and Countryside Programme,Continue reading… Examples of co-design: Janet Hughes gives evidence to a Select Committee
Surveys That Work: an excerpt from chapter 1, Goals
Have you heard that my book is available from Rosenfeld Media? Surveys that work: A practical guide for designing and running better surveys. In the book, you’ll find a seven-step process for designing, running, and reporting on a survey: GoalsContinue reading… Surveys That Work: an excerpt from chapter 1, Goals