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Author: Caroline Jarrett

Use your plain language skills to improve your survey

Caroline Jarrett 20 April 2022 20 April 2022
Use your plain language skills to improve your survey

Plain language skills are vital for surveys.  If people can easily understand your questions, then that will help them to give accurate answers. And plain language specialists are constantly thinking about their audience and its needs – which is vitalContinue reading… Use your plain language skills to improve your survey

Get more insight from smaller surveys by patchworking

Caroline Jarrett 8 April 2022 8 April 2022
Get more insight from smaller surveys by patchworking

There’s a dilemma in the world of surveys: we want to find out lots of things by asking people questions, but they do not want to answer Big Honkin’ Surveys any more. Patchwork is the art of putting small piecesContinue reading… Get more insight from smaller surveys by patchworking

Surveys that work: a 10hr workshop for Rosenfeld Media

Caroline Jarrett 21 March 2022 7 March 2022
Surveys that work: a 10hr workshop for Rosenfeld Media

My publisher Rosenfeld Media invited me to join the Rosenfeld Media online workshops program to teach an intensive 10hr dive into surveys. It was a pleasure to work with participants from the United States, Canada and Germany. In sessions onContinue reading… Surveys that work: a 10hr workshop for Rosenfeld Media

Surveys that work for the Harvard User Research Community

Caroline Jarrett 7 March 2022 19 January 2022
Surveys that work for the Harvard User Research Community

I was delighted to begin this year’s presentations by talking about my book, Surveys That Work, as part of the Brown Bag Book Club series organised by the User Research Center at Harvard University An encouragingly large group of HarvardContinue reading… Surveys that work for the Harvard User Research Community

All projects (and services) start in the middle

Caroline Jarrett 7 March 2022 17 November 2021
All projects (and services) start in the middle

I’m a big fan of the user-centred agile approach to service delivery that is gradually being adopted by most government departments in the UK, and many other organisations too. I mean – let’s turn those words around. Who would wantContinue reading… All projects (and services) start in the middle

Why plain language and Plain English are different

Caroline Jarrett 11 March 2022 16 November 2021
Why plain language and Plain English are different

When a user says to you “why can’t they write in Plain English?”, that’s a very reasonable request for us to think harder about how we are writing content. What I’m going to discuss here is the difference between “plainContinue reading… Why plain language and Plain English are different

Don’t be afraid of the big long page

Caroline Jarrett 21 December 2021 11 November 2021
Don’t be afraid of the big long page

This post is co-authored by me and Amy Hupe. Long pages of content can seem daunting, so to make them look shorter, designers and developers often reach for things that hide some of the content, such as accordions, tabs, carouselsContinue reading… Don’t be afraid of the big long page

Research needs space to breathe – an Effortmark poster

Caroline Jarrett 23 March 2022 10 November 2021
Research needs space to breathe – an Effortmark poster

‘Research needs space to breathe’ is a poster in my continuing collaboration with illustrator Julia Allum. The words come from a blog post by user researcher Amy Everett. In her post, Amy talks about setting expectations when doing research, aboutContinue reading… Research needs space to breathe – an Effortmark poster

How to prototype a digital form on paper

Caroline Jarrett 23 March 2022 9 November 2021
How to prototype a digital form on paper

Here are three ideas for creating paper prototypes of digital forms. Or any form, really. Print widgets onto stickers Long, long ago – in 1999! – Gerry Gaffney made a paper prototyping kit that is free to download. It’s aContinue reading… How to prototype a digital form on paper

Try a preliminary sift to streamline your card-sorts

Caroline Jarrett 21 December 2021 8 November 2021
Try a preliminary sift to streamline your card-sorts

Here’s my favourite tip for card sorting. I get each participant to first of all put the cards into four categories: Things I definitely need or would do right now Things I have done or needed in the past ThingsContinue reading… Try a preliminary sift to streamline your card-sorts

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Latest blog posts

  • Use your plain language skills to improve your survey 20 April 2022
  • Get more insight from smaller surveys by patchworking 8 April 2022
  • Surveys that work: a 10hr workshop for Rosenfeld Media 7 March 2022
  • Surveys that work for the Harvard User Research Community 19 January 2022
  • All projects (and services) start in the middle 17 November 2021

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Retweet on TwitterCaroline Jarrett Retweeted
yozYoz Grahame@yoz·
24 May

Thinking of creating new software? Please read this first.

It’s from @krusynth’s brief and excellent guide for new digital servants in Federal government.

I just had to make one small and tragically obvious edit.

2
Reply on Twitter 1528971496290275328Retweet on Twitter 152897149629027532838Like on Twitter 1528971496290275328123Twitter 1528971496290275328
cjformsCaroline Jarrett@cjforms·
21h

In which @welshflier talks about not fitting in, and now finally finding her next step

WelshFlier@welshflier

Life! https://annecollis.blogspot.com/2022/05/once-upon-time.html

Reply on Twitter 1529033528347963394Retweet on Twitter 1529033528347963394Like on Twitter 1529033528347963394Twitter 1529033528347963394
cjformsCaroline Jarrett@cjforms·
21h

Two questions for you: a designer wants to use modals because "they are an important part of a modern website".

Q1. Is this correct?
Q2. Any references or research to support your answer to q1?

Reply on Twitter 1529032226868187136Retweet on Twitter 15290322268681871361Like on Twitter 15290322268681871362Twitter 1529032226868187136
cjformsCaroline Jarrett@cjforms·
21h

If you happen to be able to get to Montgomery, Powys on June 12th, this will be really good.

If you can’t - read the books anyway. I enjoyed both of them.
@BellaBathurst @Gallowaygrouse

FieldworkBookClub@Fieldwork_Books

Interviews with real life authors at a real life festival! Get to @montylitfest on Sunday 12 June afternoon and see Bella Bathurst and Patrick Laurie discuss their books 'Native' and 'Fieldwork.' Book for Bella https://buff.ly/3sTp7ZI and here for Patrick https://buff.ly/3PE9TkX 2

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Retweet on TwitterCaroline Jarrett Retweeted
Fieldwork_BooksFieldworkBookClub@Fieldwork_Books·
21h

Interviews with real life authors at a real life festival! Get to @montylitfest on Sunday 12 June afternoon and see Bella Bathurst and Patrick Laurie discuss their books 'Native' and 'Fieldwork.' Book for Bella https://buff.ly/3sTp7ZI and here for Patrick https://buff.ly/3PE9TkX

2
Reply on Twitter 1529023035101020160Retweet on Twitter 15290230351010201604Like on Twitter 152902303510102016014Twitter 1529023035101020160
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