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Author: Jane Matthews

How to look at a form

Jane Matthews 27 November 2019 20 April 2016
How to look at a form

Forms – the only non-optional part of most user experiences, but often the part that gets the least attention. My session at the 2016 Industry Conf in Newcastle was an opportunity to lead the audience through the design of typical formsContinue reading… How to look at a form

Journey maps: pitfalls and possibilities

Jane Matthews 14 November 2019 2 March 2016
Journey maps: pitfalls and possibilities

At UXPA 2016, I took part in a panel on journey maps. I talked about some of the benefits of journey maps – but also about some of their limitations. Journey maps: pitfalls and possibilities from Caroline Jarrett #usability #user research

Creating forms that help voters take action

Jane Matthews 14 November 2019 30 October 2015
Creating forms that help voters take action

The Field Guide Series aims to equip local election officials in the US with the information they need to ensure voters are able to vote as they intend. It was a privilege to be involved in this Center for CivicContinue reading… Creating forms that help voters take action

Getting valid results from surveys: meet the Survey Octopus

Jane Matthews 14 November 2019 30 October 2015
Getting valid results from surveys: meet the Survey Octopus

Surveys are a powerful research method, but not easy to get right. The Survey Octopus is a way of thinking through the issues that will ensure that you’ll get solid results from your survey that you can use to makeContinue reading… Getting valid results from surveys: meet the Survey Octopus

A community, not a library: design patterns for government services

Jane Matthews 14 November 2019 28 October 2015
A community, not a library: design patterns for government services

This workshop at UX New Zealand 2015 was a chance for me to lead a discussion on design patterns and forms elements for the UK government website GOV.UK. Looking at our experiences within the UK Government Digital Service #gdsteam theContinue reading… A community, not a library: design patterns for government services

Making presentations accessible

Jane Matthews 16 March 2020 15 October 2015
Making presentations accessible

“Could you make sure my older presentations are fully accessible?” Caroline’s request seemed an easy enough task: we’re both keen to ensure that we reach the widest possible audience. Armed with an early version of Whitney Quesenbery’s tips on accessibleContinue reading… Making presentations accessible

Five steps to better surveys

Jane Matthews 16 March 2020 19 December 2014
Five steps to better surveys

Better surveys mean better intelligence. This presentation forms part of the ‘Surveys That Work’ training course – an introduction to using survey methods – delivered at EMBL-EBI in December 2014. Surveys that work 2014 by @cjforms: An introduction to using surveyContinue reading… Five steps to better surveys

Eye tracking in user experience design: forms and surveys

Jane Matthews 14 November 2019 22 September 2014
Eye tracking in user experience design: forms and surveys

This post, co-authored with Jennifer Romano Bergstrom, is published as chapter 5 in from Bergstrom and Andrew Schall’s new book, Eye Tracking in User Experience Design, 2014 Morgan Kaufmann. It also appeared in full in the September 22 2014 editionContinue reading… Eye tracking in user experience design: forms and surveys

Six crucial survey concepts that UX professionals need to know

Jane Matthews 16 March 2020 21 September 2014
Six crucial survey concepts that UX professionals need to know

Surveys can be a really valuable source of great data. At the 2014 UXPA conference I decided to challenge my audience with a workshop exploring six crucial concepts from survey methodology that will determine how useful that data is: ask questionsContinue reading… Six crucial survey concepts that UX professionals need to know

Getting value from user research

Jane Matthews 18 November 2019 4 August 2014
Getting value from user research

‘What are your favourite ways to learn about your users?’ was the topic in the August Ask UXMatters column. It was an opportunity for me to point out “there is value in learning about users only if our colleagues canContinue reading… Getting value from user research

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cjformsCaroline Jarrett@cjforms·
19 Jan

Another episode of “Fix the forms, one at a time” today - this time, a bunch of tips for #FormDesign prompted by thinking about translating and internationalisation by @simoherold
(Via @mark_barratt @Kiwani_Dolean)

Kiwani Dolean@Kiwani_Dolean

Learnings from designing for multi-language user interfaces https://buff.ly/2XDSu1T

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cjformsCaroline Jarrett@cjforms·
19 Jan

In today’s episode of “Fix the forms, one at a time”, a police officer crashed a drone because of over-exposure to useless pop-ups
(Via @mark_barratt)

Ken Tindell@kentindell

Hilarious effect of all humans being trained to automatically dismiss asynchronous pop ups so you can get on with your work. https://twitter.com/theregister/status/1351475167243939841

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cjformsCaroline Jarrett@cjforms·
18 Jan

Today’s flower photo is a volunteer camomile that persists in flowering, somehow

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cjformsCaroline Jarrett@cjforms·
18 Jan

The Twitter content I needed this afternoon

My favourite central bank @CentralBankJA explains budgeting in its own unique mix of everyday Jamaican language and a lightly animated presentation
#PlainLanguage
#Enjoy

Bank of Jamaica@CentralBankJA

Bank of Jamaica presents, Real Talk: Ep. 2, its financial literacy series as part of the National Financial Inclusion Strategy. In episode 2, John Williams educates his father on the importance of budgeting. #BOJSpeaks https://youtu.be/FF6AoKAJ44M

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cjformsCaroline Jarrett@cjforms·
17 Jan

Today’s flower photo had to be the amaryllis that has just opened

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