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Tag: usability

Listen First Ask Second

Caroline Jarrett 14 November 2019 14 November 2019
Listen First Ask Second

For World Usability Day, November 14 2019, I’m excited to announce the first in a series of Effortmark stickers and posters. ‘Listen First, Ask Second’ is the result of a collaboration with award-winning illustrator Julia Allum. Good design starts withContinue reading… Listen First Ask Second

Draft curriculum for ‘How to Design a Form’

Caroline Jarrett 12 March 2020 4 March 2019
Draft curriculum for ‘How to Design a Form’

In March 2019, I started working mostly with the NHS digital standards and redesign teams on their advice about patterns.  This post: gives the background to the work, explains about the draft curriculum for advice about ‘how to design aContinue reading… Draft curriculum for ‘How to Design a Form’

Doing research with people who are not users: consultation

Jane Matthews 7 November 2019 28 August 2017
Doing research with people who are not users: consultation

User research is central to our work in User Experience: doing research to find out about our users, then acting on what we’ve learned—or persuading our colleagues to act on a shared understanding of what we have learned. But whatContinue reading… Doing research with people who are not users: consultation

“Interfaces include people” at SACon 16

Caroline Jarrett 7 November 2019 21 October 2016
“Interfaces include people” at SACon 16

Interfaces have always been areas of peril in software development. In this presentation to the 2016 O’Reilly Software Architecture Conference in London, I wanted to challenge teams to include interfaces with people – and maybe even with paper – in their notions of whereContinue reading… “Interfaces include people” at SACon 16

The next big thing in user experience – putting people first

Caroline Jarrett 16 March 2020 30 July 2016
The next big thing in user experience – putting people first

In the June 2016 edition, UX Matters asked its expert panel what they see as the next big thing in user experience. Here’s my contribution. You can read the full article on the UX Matters website: The next big thing in userContinue reading… The next big thing in user experience – putting people first

Design patterns in government – 2016

Caroline Jarrett 14 November 2019 11 March 2016
Design patterns in government – 2016

How can we design at scale? That’s the challenge that I’m working on with Tim Paul at the Government Digital Service. When Tim first started working at GDS, the designers could fit into a room and sharing was easy. Now we’veContinue reading… Design patterns in government – 2016

Forms workshop for ConCon Manchester 2016

Caroline Jarrett 16 March 2020 8 March 2016
Forms workshop for ConCon Manchester 2016

This forms workshop was my first opportunity to contribute to ConCon – a conference for content designers from across government. The differing perspectives of content designers working on GOV.UK and those working within services generated lively discussion during my forms workshop and throughout the conference.Continue reading… Forms workshop for ConCon Manchester 2016

Because the light bulb has to want to change

Caroline Jarrett 16 March 2020 17 October 2015
Because the light bulb has to want to change

Sometime in 2011, Steve Krug and I were chatting about a puzzling challenge in usability: the unfixed but agreed problem. ‘Agreed problems’ are ones that clients are fully aware of and agree need to be fixed. ‘Puzzling’ because some of those problemsContinue reading… Because the light bulb has to want to change

Form design and usability – an interview in the UX review

Jane Matthews 18 November 2019 31 July 2014
Form design and usability – an interview in the UX review

“Whose work should you be checking out if you’re interested in better forms?” For me, that’s the most interesting question I was asked in a new interview on forms design and usability for theUXreview because it gave me the opportunity to share a host of linksContinue reading… Form design and usability – an interview in the UX review

Looking forward to UXPA 2014

Caroline Jarrett 18 November 2019 3 July 2014
Looking forward to UXPA 2014

Ahead of UXPA 2014, the Futureheads UX team interviewed me about the sessions I’m running at the conference, and what else I’m looking forward to. On Monday 21 July I’m running an evening tutorial in ‘Surveys in User Experience’. I’m looking forwardContinue reading… Looking forward to UXPA 2014

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cjformsCaroline Jarrett@cjforms·
20h

Today’s flower photo is a lovely bunch that a friend sent me, still looking pretty good two weeks later. I’m especially fond of the unusual dusky pink carnations with hints of green

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cjformsCaroline Jarrett@cjforms·
25 Jan

In today’s episode of “Fix the forms, one at a time”, the best example I’ve seen so far acknowledging the reason for asking for gender.

Looking forward to seeing examples of “gender for our not-yet-updated computer system” in future

(Via @kitation)

Dr J Harrison@drjharrison

UX people - THIS is what is known as a bit of “delight”

From @TripActions - it made what is usually a horrible experience feel so much better - as I was seen and respected!

Inclusion - it’s not that fucking hard people!!

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cjformsCaroline Jarrett@cjforms·
24 Jan

Today’s flower photo had to feature snow. This is a leftover rose that has clung on into the winter.

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Retweet on TwitterCaroline Jarrett Retweeted
sbattrawdenDr Samantha Batt-Rawden 💙@sbattrawden·
23 Jan

I am devastated to hear that migrant NHS staff who have risked their lives during the pandemic to keep us all safe have been DENIED a vaccine due to not having an NHS number. This is completely unacceptable and we won’t stand for it. RT if you agree. https://twitter.com/theda_uk/status/1352953410849533952

Doctors’ Association UK 💙@TheDA_UK

Our letter to @MattHancock today after hearing reports that #NHS staff are being denied the #covidvaccine because they don't have an NHS number.

#ProtectTheFrontline 2

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cjformsCaroline Jarrett@cjforms·
23 Jan

Today’s flower photo is of a couple of choisya blossoms way out of season that I saw on a local walk, illuminated by some unusual winter sun

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