How to ask better questions, and how to assess user experience using surveys, were the themes of the workshop I ran for UXLX – the 2014 User Experience conference held in Lisbon. We focused on the four key areas forContinue reading… A deep dive into questions
Tag: usability
Discussion: Design for Everyone – at the Service Design in Government conference
How do we make our services available to everyone who needs to use them? A group of us at the Service Design in Government 2014 conference came together in a Goldfish Bowl group to talk about our personal and design challenges.Continue reading… Discussion: Design for Everyone – at the Service Design in Government conference
Eye Tracking in User Experience Design
Eye tracking can be a valuable tool in understanding how users are interacting with forms and surveys – in order to improve them. It’s a topic I’ve presented on many times, such as in this presentation on Visual Forms to the UKContinue reading… Eye Tracking in User Experience Design
How to find out about the usability of your website using a survey
My starting point for a workshop I led at UX Cambridge 2012 was being asked whether a usability test can use only a questionnaire with no observation? This presentation – How to find out about the usability of your website using aContinue reading… How to find out about the usability of your website using a survey
How to ask about customer satisfaction in a survey
Surveys often include questions about satisfaction. But what is satisfaction anyway? And are there better ways to ask about it? To measure customer satisfaction, we need to consider the customer’s starting point and the comparisons that drive whatever emotion theContinue reading… How to ask about customer satisfaction in a survey
To sign or not to sign? Signatures and signing ceremonies
Each year more and more business, leisure and personal transactions move online. Yet the handwritten signature continues to have an almost mystical power in the minds of lawyers, organisations – and many of us who are asked to sign forms. This article challengesContinue reading… To sign or not to sign? Signatures and signing ceremonies
More investigation of why usability problems go unfixed – why the lightbulb still has to want to change
Not enough time, not enough resources, not enough clout to make it happen… Earlier in the year, Steve Krug and I reported on a survey in our talk ‘Because the lightbulb has to want to change. We asked UX professionalsContinue reading… More investigation of why usability problems go unfixed – why the lightbulb still has to want to change
Because the light bulb has to want to change: Why usability problems go unfixed
Sometime in 2011, Steve Krug and I were chatting about a puzzling challenge in usability: the agreed but unfixed problem: ‘Agreed problems’ are ones that clients are fully aware of and agree need to be fixed. ‘Unfixed problems’ are onesContinue reading… Because the light bulb has to want to change: Why usability problems go unfixed
Design tips for complex forms, Malta 2012
It was a privilege to be invited to present at Malta’s first usability conference. On one of the coldest, wettest nights that Malta had ever known, an impressively large number of keen people made their way to the lecture hallContinue reading… Design tips for complex forms, Malta 2012
Design tips for complex forms, J Boye 2011
I was invited to the 2011 J.Boye conference in Aarhus Denmark to deliver a presentation on designing complex forms. People experience forms at three levels – appearance, conversation and relationship – and complexity affects each of them. Using examples from the UK and Danish governmentsContinue reading… Design tips for complex forms, J Boye 2011