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Category: Reviews

Book review: “Practical Empathy” by Indi Young

Caroline Jarrett 14 November 2019 11 April 2015
Book review: “Practical Empathy” by Indi Young

“Voice of the customer”. “Understand user needs”. “Get out of our silos”. “No more group-think”. It’s no longer news that it’s a good idea to understand, respect, and design for other people’s perspectives. And there are plenty of books aroundContinue reading… Book review: “Practical Empathy” by Indi Young

Review – A Web for Everyone: Designing Accessible User Experiences

Caroline Jarrett 14 November 2019 30 May 2014
Review – A Web for Everyone: Designing Accessible User Experiences

Some dozen years ago, I had a conversation with a web developer that went like this: Him: “Our website meets WCAG triple A.” Me: “But do you know whether people with disabilities can use it?” Of course, he was rightContinue reading… Review – A Web for Everyone: Designing Accessible User Experiences

Review: Looking back: a century of Dutch statistics

Jane Matthews 25 November 2019 31 August 2011
Review: Looking back: a century of Dutch statistics

If you love looking at wonderful information design, you’ll enjoy this book of the month: Looking back: a century of Dutch statistics by CBS Statistics Netherlands. It’s in English and it’s free as a .pdf download, or you can pay a smallContinue reading… Review: Looking back: a century of Dutch statistics

Review: Designing Effective Web Surveys

Jane Matthews 25 November 2019 8 August 2011
Review: Designing Effective Web Surveys

A book that focuses on visual and interaction design Designing Effective Web Surveys by Mick Couper, PhD is all about what survey methodologists call ‘the instrument’, the questionnaire itself that the user interacts with. You will not find anything here aboutContinue reading… Review: Designing Effective Web Surveys

Survey book of the month: Developing a Questionnaire

Jane Matthews 25 November 2019 30 June 2011
Survey book of the month: Developing a Questionnaire

It’s been a crazy busy month, with wonderful, challenging work to do – so I was extra pleased that I had a really short, easy read waiting for you, Developing a Questionnaire by Bill Gillham (2nd edition, 2008). A short, very practicalContinue reading… Survey book of the month: Developing a Questionnaire

Survey book of the month: Survey Errors and Survey Costs

Jane Matthews 25 November 2019 31 May 2011
Survey book of the month: Survey Errors and Survey Costs

OK, this month it gets serious. My pick is: Survey Errors and Survey Costs by Robert M. Groves (1989, reprinted 2004). One of the most influential books on survey methodology This book was named one of the 50 most influential books inContinue reading… Survey book of the month: Survey Errors and Survey Costs

Review: Online Surveys for Dummies

Jane Matthews 17 March 2020 30 April 2011
Review: Online Surveys for Dummies

All of us need to look out at our competitors, right? So I’ve been buying a selection of the various books on surveys that are aimed at the general market. Rather to my surprise, I’m making one of them myContinue reading… Review: Online Surveys for Dummies

Review: How to Lie with Statistics

Jane Matthews 17 March 2020 30 March 2011
Review: How to Lie with Statistics

Surveys are all about getting numeric data, and then reporting on it. What points do you want to make with those numbers? I’ll assume that you are aiming to be honest, respecting your data and your audience. One fun wayContinue reading… Review: How to Lie with Statistics

Review: The Psychology of Survey Response

Jane Matthews 25 November 2019 28 February 2011
Review: The Psychology of Survey Response

This month, I’ve been working on a chapter  on survey questions for my forthcoming book on Surveys That Work. It has meant revisiting my library of books about questions. My favourite, easily, is: “The Psychology of Survey Response” by Roger Tourangeau, LanceContinue reading… Review: The Psychology of Survey Response

Statistically significant usability testing

Jane Matthews 4 December 2019 1 June 2009
Statistically significant usability testing

It was an intriguing question: “How do I find out about statistically significant usability testing?”. I’m sure it’s one that you’ve encountered, and maybe your reaction was the same as mine: “That’s the wrong question”. Then I realised that ifContinue reading… Statistically significant usability testing

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cjformsCaroline Jarrett@cjforms·
20h

Today’s flower photo is a lovely bunch that a friend sent me, still looking pretty good two weeks later. I’m especially fond of the unusual dusky pink carnations with hints of green

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cjformsCaroline Jarrett@cjforms·
25 Jan

In today’s episode of “Fix the forms, one at a time”, the best example I’ve seen so far acknowledging the reason for asking for gender.

Looking forward to seeing examples of “gender for our not-yet-updated computer system” in future

(Via @kitation)

Dr J Harrison@drjharrison

UX people - THIS is what is known as a bit of “delight”

From @TripActions - it made what is usually a horrible experience feel so much better - as I was seen and respected!

Inclusion - it’s not that fucking hard people!!

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cjformsCaroline Jarrett@cjforms·
24 Jan

Today’s flower photo had to feature snow. This is a leftover rose that has clung on into the winter.

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sbattrawdenDr Samantha Batt-Rawden 💙@sbattrawden·
23 Jan

I am devastated to hear that migrant NHS staff who have risked their lives during the pandemic to keep us all safe have been DENIED a vaccine due to not having an NHS number. This is completely unacceptable and we won’t stand for it. RT if you agree. https://twitter.com/theda_uk/status/1352953410849533952

Doctors’ Association UK 💙@TheDA_UK

Our letter to @MattHancock today after hearing reports that #NHS staff are being denied the #covidvaccine because they don't have an NHS number.

#ProtectTheFrontline 2

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cjformsCaroline Jarrett@cjforms·
23 Jan

Today’s flower photo is of a couple of choisya blossoms way out of season that I saw on a local walk, illuminated by some unusual winter sun

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