Surveys are still really popular as a research method with colleagues (if not with service designers).
These slides are from a workshop at the 2021 Service Design in Government conference on ‘how to improve the survey that is going to happen whether you like it or not’.
In this practical session we looked at a 7-step process for a survey, the importance of establishing goals for the survey, and we considered ways of encouraging colleagues to combine surveys with other research methods.
We also practiced techniques for looking at – and improving – a questionnaire.
Thanks to everyone who came to the session and for SDinGOV for inviting me to be there.