Surveys that work: an introduction to using Total Survey Error for the UX Insight Festival 2020

Surveys are easy to do – but harder to do well. Thanks to the UX Insight Festival 2020 who invited me to talk about my 7-step survey process, starting with Goals and thinking about Sampling, Questions, Questionnaires, Fieldwork, Responses andContinue reading… Surveys that work: an introduction to using Total Survey Error for the UX Insight Festival 2020

Surveys that work: using questionnaires to gather useful data, presentation to OZCHI 2010

This presentation to the 22nd Australasian Computer-Human Interaction Conference, OZCHI 2010, compares survey processes and looks at some of the detail of designing surveys – including how to avoid survey error.   Surveys that work: using questionnaires to gather usefulContinue reading… Surveys that work: using questionnaires to gather useful data, presentation to OZCHI 2010