Skip to content
Effortmark

Effortmark

Better forms and surveys

Main Navigation

  • Home
  • Forms
  • Surveys
  • Design
  • Blog
  • About
  • Publications
  • Contact

Category: Presentation

A chat about forms and form builders – xgov

Caroline Jarrett 26 October 2020 2 October 2020
A chat about forms and form builders – xgov

If you’ve tried to code digital forms entirely by hand then you’ll know why we value form builders so much – digital tools that help with the process of getting the right questions into the right order. But even theContinue reading… A chat about forms and form builders – xgov

Surveys that work: an introduction to using Total Survey Error in practice

Caroline Jarrett 22 September 2020 22 September 2020
Surveys that work: an introduction to using Total Survey Error in practice

Surveys are easy to do – but harder to do well. Thanks to the UX Insight Festival 2020 who invited me to talk about my 7-step survey process, starting with Goals and thinking about Sampling, Questions, Questionnaires, Fieldwork, Responses andContinue reading… Surveys that work: an introduction to using Total Survey Error in practice

Surveys that Work 2020

Caroline Jarrett 12 March 2020 31 January 2020
Surveys that Work 2020

It was fun to do a training course with user researchers at HMRC. Each person gave us an example of a survey they were working on. We hoped for examples at all stages from “a few ideas in a surveyContinue reading… Surveys that Work 2020

How to avoid research debt: a workshop on ResearchOps at SDinGOV 2019

Caroline Jarrett 12 March 2020 21 July 2019
How to avoid research debt: a workshop on ResearchOps at SDinGOV 2019

What happens after you’ve done some user research for your service? Decisions made, do you move on and forget it? Or do you preserve that research for re-use and future team members? I was discussing this challenge with Stephanie Rosenbaum.Continue reading… How to avoid research debt: a workshop on ResearchOps at SDinGOV 2019

Discussing a topic map for how to design a better form

Caroline Jarrett 12 March 2020 10 April 2019
Discussing a topic map for how to design a better form

If you’re working on improving a form, especially a government one, what advice do you need? In April 2019, I discussed a topic map that might help to answer that question in a webinar for Digital.GOV. To find out moreContinue reading… Discussing a topic map for how to design a better form

Draft curriculum for ‘How to Design a Form’

Caroline Jarrett 12 March 2020 4 March 2019
Draft curriculum for ‘How to Design a Form’

In March 2019, I started working mostly with the NHS digital standards and redesign teams on their advice about patterns.  This post: gives the background to the work, explains about the draft curriculum for advice about ‘how to design aContinue reading… Draft curriculum for ‘How to Design a Form’

Endnote at the 2018 Service Design in Government Conference

Caroline Jarrett 23 March 2018 22 March 2018
Endnote at the 2018 Service Design in Government Conference

I was delighted to be asked to do the Endnote at this year’s Service Design in Government Conference, held in Edinburgh 7-9 March. I’d attended the first three #SDinGov events and was disappointed to miss last year’s conference because ofContinue reading… Endnote at the 2018 Service Design in Government Conference

UKGovcamp: Conversational UIs, Chatbots and Webchat

Jane Matthews 16 March 2020 26 January 2017
UKGovcamp: Conversational UIs, Chatbots and Webchat

Who benefits when organisations use conversational UIs and other chat tools? Is it about saving money or delivering a better service? What ethical issues do they raise? Do you tell users they are talking with a bot? How do developers respondContinue reading… UKGovcamp: Conversational UIs, Chatbots and Webchat

“Interfaces include people” at SACon 16

Caroline Jarrett 7 November 2019 21 October 2016
“Interfaces include people” at SACon 16

Interfaces have always been areas of peril in software development. In this presentation to the 2016 O’Reilly Software Architecture Conference in London, I wanted to challenge teams to include interfaces with people – and maybe even with paper – in their notions of whereContinue reading… “Interfaces include people” at SACon 16

Government services are for people, not for the government

Caroline Jarrett 17 June 2017 20 October 2016
Government services are for people, not for the government

During my recent visit to the Czech Republic, Běla Beránková interviewed me on behalf of  Lupa.cz – the country’s internet host. For the original Czech: Aby bylo jasno. Úředníci tu nejsou pro vládu, ale pro lidi My thanks to Lupa for permission toContinue reading… Government services are for people, not for the government

Posts navigation

Page 1 Page 2 … Page 8 Next

Primary Sidebar

Effortmark RSS feed

Paste our RSS feed url into your browser: http://www.effortmark.co.uk/feed

Footer Widgets

Twitter Feed

cjformsCaroline Jarrett@cjforms·
25 Jan

Today’s flower photo is a lovely bunch that a friend sent me, still looking pretty good two weeks later. I’m especially fond of the unusual dusky pink carnations with hints of green

Reply on Twitter 1353751850680520704Retweet on Twitter 1353751850680520704Like on Twitter 13537518506805207048Twitter 1353751850680520704
cjformsCaroline Jarrett@cjforms·
25 Jan

In today’s episode of “Fix the forms, one at a time”, the best example I’ve seen so far acknowledging the reason for asking for gender.

Looking forward to seeing examples of “gender for our not-yet-updated computer system” in future

(Via @kitation)

Dr J Harrison@drjharrison

UX people - THIS is what is known as a bit of “delight”

From @TripActions - it made what is usually a horrible experience feel so much better - as I was seen and respected!

Inclusion - it’s not that fucking hard people!!

Reply on Twitter 1353674381684334593Retweet on Twitter 13536743816843345935Like on Twitter 135367438168433459331Twitter 1353674381684334593
cjformsCaroline Jarrett@cjforms·
24 Jan

Today’s flower photo had to feature snow. This is a leftover rose that has clung on into the winter.

Reply on Twitter 1353326773564547072Retweet on Twitter 1353326773564547072Like on Twitter 135332677356454707211Twitter 1353326773564547072
Retweet on TwitterCaroline Jarrett Retweeted
sbattrawdenDr Samantha Batt-Rawden 💙@sbattrawden·
23 Jan

I am devastated to hear that migrant NHS staff who have risked their lives during the pandemic to keep us all safe have been DENIED a vaccine due to not having an NHS number. This is completely unacceptable and we won’t stand for it. RT if you agree. https://twitter.com/theda_uk/status/1352953410849533952

Doctors’ Association UK 💙@TheDA_UK

Our letter to @MattHancock today after hearing reports that #NHS staff are being denied the #covidvaccine because they don't have an NHS number.

#ProtectTheFrontline 2

Reply on Twitter 1352979157454565377Retweet on Twitter 135297915745456537718887Like on Twitter 135297915745456537719443Twitter 1352979157454565377
cjformsCaroline Jarrett@cjforms·
23 Jan

Today’s flower photo is of a couple of choisya blossoms way out of season that I saw on a local walk, illuminated by some unusual winter sun

Reply on Twitter 1353014079988916227Retweet on Twitter 1353014079988916227Like on Twitter 13530140799889162273Twitter 1353014079988916227
Load More...

Footer Menu

  • Home
  • Forms
  • Surveys
  • Design
  • Blog
  • About
  • Publications
  • Contact

@ Creative Commons Attribution 4.0 International Public License

Theme by Suri