Skip to content
Effortmark: Better forms and surveys (logo)

Effortmark

Better forms and surveys

Main Navigation

  • Home
  • Forms
  • Surveys
  • Design
  • Blog
  • About
  • Publications
  • Contact

Category: Presentation

Discussing a topic map for how to design a better form

Caroline Jarrett 4 May 2022 10 April 2019
Discussing a topic map for how to design a better form

If you’re working on improving a form, especially a government one, what advice do you need? In April 2019, I discussed a topic map that might help to answer that question in a webinar for Digital.GOV. To find out moreContinue reading… Discussing a topic map for how to design a better form

Draft curriculum for ‘How to Design a Form’

Caroline Jarrett 12 March 2020 4 March 2019
Draft curriculum for ‘How to Design a Form’

In March 2019, I started working mostly with the NHS digital standards and redesign teams on their advice about patterns.  This post: gives the background to the work, explains about the draft curriculum for advice about ‘how to design aContinue reading… Draft curriculum for ‘How to Design a Form’

Endnote at the 2018 Service Design in Government Conference

Caroline Jarrett 10 August 2022 22 March 2018
Endnote at the 2018 Service Design in Government Conference

I was delighted to be asked to do the Endnote at this year’s Service Design in Government Conference, held in Edinburgh 7-9 March. I’d attended the first three #SDinGov events and was disappointed to miss last year’s conference because ofContinue reading… Endnote at the 2018 Service Design in Government Conference

UKGovcamp: Conversational UIs, Chatbots and Webchat

Jane Matthews 16 March 2020 26 January 2017
UKGovcamp: Conversational UIs, Chatbots and Webchat

Who benefits when organisations use conversational UIs and other chat tools? Is it about saving money or delivering a better service? What ethical issues do they raise? Do you tell users they are talking with a bot? How do developers respondContinue reading… UKGovcamp: Conversational UIs, Chatbots and Webchat

“Interfaces include people” at SACon 16

Caroline Jarrett 12 August 2022 21 October 2016
“Interfaces include people” at SACon 16

Interfaces have always been areas of peril in software development. In this presentation to the 2016 O’Reilly Software Architecture Conference in London, I wanted to challenge teams to include interfaces with people – and maybe even with paper – in their notions of whereContinue reading… “Interfaces include people” at SACon 16

Government services are for people, not for the government

Caroline Jarrett 12 August 2022 20 October 2016
Government services are for people, not for the government

During my recent visit to the Czech Republic, Běla Beránková interviewed me on behalf of  Lupa.cz – the country’s internet host. For the original Czech: Aby bylo jasno. Úředníci tu nejsou pro vládu, ale pro lidi My thanks to Lupa for permission toContinue reading… Government services are for people, not for the government

Designing better public services: LibDesign Conference 2016 Prague

Caroline Jarrett 12 August 2022 2 September 2016
Designing better public services: LibDesign Conference 2016 Prague

To design better public services, we need to unite efforts from inside and outside the public sector – and many roles within it. LibDesign 2016 in Prague Last week in Prague, LibDesign 2016 brought together librarians, web designers, civil servants and academics toContinue reading… Designing better public services: LibDesign Conference 2016 Prague

Surveys that work at LibDesign 2016

Caroline Jarrett 12 August 2022 1 September 2016
Surveys that work at LibDesign 2016

A survey is a process for getting answers to questions, but surveys turn out to be harder than they ought to be because there are potential pitfalls at every stage, from thinking about the goals of the survey through to analysingContinue reading… Surveys that work at LibDesign 2016

Design patterns for government: a community not a library

Jane Matthews 16 March 2020 3 June 2016
Design patterns for government: a community not a library

The UK government now has several hundred designers working on services for citizens. How do we design at scale? This presentation to UXPA’s 2016 conference in Seattle describes some of methods and tools we are using to collaborate. Design Patterns for GovernmentContinue reading… Design patterns for government: a community not a library

Write clearly: take your web writing to the next level 2016

Jane Matthews 7 November 2019 20 May 2016
Write clearly: take your web writing to the next level 2016

These slides, setting out a series of rules for producing clear and effective web writing, come from a workshop delivered to staff of EBI/EMBL in May 2016. Write Clearly: take your web writing to the next level, May 2016 fromContinue reading… Write clearly: take your web writing to the next level 2016

Posts navigation

Previous Page 1 Page 2 Page 3 … Page 9 Next

Primary Sidebar

Latest blog posts

  • How to research components and patterns: common challenges and how to overcome them 9 August 2022
  • Can you say something that SDinGov 2022 needs to hear? 5 August 2022
  • Rest it and test it – poster 20 July 2022
  • Do not use “reading age” when thinking about adults 4 July 2022
  • Thank you Gerry Gaffney for UXpod 29 June 2022

Effortmark RSS feed

Paste our RSS feed url into your browser: http://www.effortmark.co.uk/feed

Footer Widgets

Twitter Feed

Retweet on Twitter Caroline Jarrett Retweeted
sara_ann_marie Sara Wachter-Boettcher @sara_ann_marie ·
22h

"I don’t believe that work has to be either an all-consuming passion or no more than a paycheck.

There’s nothing feminist about asking women to choose between two shitty options."

I wrote about the end of girlboss, "anti-ambition," and meaning at work. https://medium.com/nice-work-from-active-voice/where-do-we-put-our-ambition-now-71b37ee01869

Reply on Twitter 1558139181188218884 Retweet on Twitter 1558139181188218884 5 Like on Twitter 1558139181188218884 21 Twitter 1558139181188218884
cjforms Caroline Jarrett @cjforms ·
22h

So. I was about to remove Twitter feed from my site (access to user-generated online content) to take it out of scope of the Online Safety Bill when the bill was postponed. Now an investigation by @torres126CP, prompted by posts by @webdevlaw, says links have to go too. Gah.

Heather Burns @WebDevLaw

Speechless. No irony intended.

A follower‼️who is a high school student‼️FOI'd DCMS to dig into the #OnlineSafetyBill's impact assessment on every side project - including theirs - deemed collateral damage in the vendetta against Big Tech.

Young people, online, are the best. https://twitter.com/torres126CP/status/1558122692053766144

Reply on Twitter 1558139534788935686 Retweet on Twitter 1558139534788935686 Like on Twitter 1558139534788935686 2 Twitter 1558139534788935686
cjforms Caroline Jarrett @cjforms ·
24h

In today’s episode of “Fix the forms, one at a time”, @FarrarTamara describes how @NHSDigital is making an important service truly inclusive.
- research with seldom-heard-from people
- recognition that some don’t have a current address
- just as much care for paper option

Tamara Farrar @FarrarTamara

Always a privilege 💙
Huge thanks to the organisations we worked with, and the wider team who are still working hard on this service 👏🏻 https://twitter.com/nhsdigital/status/1558025909470466049

Reply on Twitter 1558108233822240771 Retweet on Twitter 1558108233822240771 1 Like on Twitter 1558108233822240771 7 Twitter 1558108233822240771
Retweet on Twitter Caroline Jarrett Retweeted
farrartamara Tamara Farrar @farrartamara ·
12 Aug

Always a privilege 💙
Huge thanks to the organisations we worked with, and the wider team who are still working hard on this service 👏🏻 https://twitter.com/nhsdigital/status/1558025909470466049

NHS Digital @NHSDigital

'At times, the situations and experiences we heard about were a real life lesson for us to learn from.'

Here's how Senior User Researcher @FarrarTamara worked to ensure seldom heard groups were considered in the design of a new GP registration service.
https://digital.nhs.uk/blog/design-matters/2022/overcoming-barriers-to-gp-registration

Reply on Twitter 1558030655853924352 Retweet on Twitter 1558030655853924352 4 Like on Twitter 1558030655853924352 10 Twitter 1558030655853924352
Retweet on Twitter Caroline Jarrett Retweeted
laura_yarrow Laura Yarrow @laura_yarrow ·
12 Aug

For those at the back: you don't need to compare making something "easy to use" with "your mum could use it". It's an outdated, lazy analogy to insinuate women/mums aren't technology literate. I'm a mum. I also have a computer science degree. And so do many, many others #uxdesign

Reply on Twitter 1558030359606005763 Retweet on Twitter 1558030359606005763 53 Like on Twitter 1558030359606005763 283 Twitter 1558030359606005763
Load More

Footer Menu

  • Home
  • Forms
  • Surveys
  • Design
  • Blog
  • About
  • Publications
  • Contact

@ Creative Commons Attribution 4.0 International Public License

Theme by Suri