Who benefits when organisations use conversational UIs and other chat tools? Is it about saving money or delivering a better service? What ethical issues do they raise? Do you tell users they are talking with a bot? How do developers respondContinue reading… UKGovcamp: Conversational UIs, Chatbots and Webchat
Category: Presentation
“Interfaces include people” at SACon 16
Interfaces have always been areas of peril in software development. In this presentation to the 2016 O’Reilly Software Architecture Conference in London, I wanted to challenge teams to include interfaces with people – and maybe even with paper – in their notions of whereContinue reading… “Interfaces include people” at SACon 16
Government services are for people, not for the government
During my recent visit to the Czech Republic, Běla Beránková interviewed me on behalf of Lupa.cz – the country’s internet host. For the original Czech: Aby bylo jasno. Úředníci tu nejsou pro vládu, ale pro lidi My thanks to Lupa for permission toContinue reading… Government services are for people, not for the government
Designing better public services: LibDesign Conference 2016 Prague
To design better public services, we need to unite efforts from inside and outside the public sector – and many roles within it. LibDesign 2016 in Prague Last week in Prague, LibDesign 2016 brought together librarians, web designers, civil servants and academics toContinue reading… Designing better public services: LibDesign Conference 2016 Prague
Surveys that work at LibDesign 2016
A survey is a process for getting answers to questions, but surveys turn out to be harder than they ought to be because there are potential pitfalls at every stage, from thinking about the goals of the survey through to analysingContinue reading… Surveys that work at LibDesign 2016
Design patterns for government: a community not a library
The UK government now has several hundred designers working on services for citizens. How do we design at scale? This presentation to UXPA’s 2016 conference in Seattle describes some of methods and tools we are using to collaborate. Design Patterns for GovernmentContinue reading… Design patterns for government: a community not a library
Write clearly: take your web writing to the next level 2016
These slides, setting out a series of rules for producing clear and effective web writing, come from a workshop delivered to staff of EBI/EMBL in May 2016. Write Clearly: take your web writing to the next level, May 2016 fromContinue reading… Write clearly: take your web writing to the next level 2016
How to look at a form, Industryconf 2016
Forms – the only non-optional part of most user experiences, but often the part that gets the least attention. My session at the 2016 Industry Conf in Newcastle was an opportunity to lead the audience through the design of typical formsContinue reading… How to look at a form, Industryconf 2016
The Survey Octopus – getting valid data from surveys
Surveys are a powerful research method, but not easy to get right. The Survey Octopus is a way of thinking through the issues that will ensure that you’ll get solid results from your survey that you can use to makeContinue reading… The Survey Octopus – getting valid data from surveys
Design patterns in government – 2016
How can we design at scale? That’s the challenge that I’m working on with Tim Paul at the Government Digital Service. When Tim first started working at GDS, the designers could fit into a room and sharing was easy. Now we’veContinue reading… Design patterns in government – 2016