What happens after you’ve done some user research for your service? Decisions made, do you move on and forget it? Or do you preserve that research for re-use and future team members? I was discussing this challenge with Stephanie Rosenbaum.Continue reading… How to avoid research debt: a workshop on ResearchOps at SDinGOV 2019
Category: User research
Six things I learned in six months as a user researcher – Zoe McClatchey
Zoe McClatchey is a designer with NHS Digital. We have worked together during her current placement. I was impressed by her user research skills, so I was delighted when she agreed to let me republish her reflections on her userContinue reading… Six things I learned in six months as a user researcher – Zoe McClatchey
Doing research with people who are not users: consultation
User research is central to our work in User Experience: doing research to find out about our users, then acting on what we’ve learned—or persuading our colleagues to act on a shared understanding of what we have learned. But whatContinue reading… Doing research with people who are not users: consultation
Seven questions about User-Research Panels
If you’ve ever struggled to find user-research participants, you may have wished you had a list of people who have expressed an interest in taking part in future user-research activities. A user-research panel is exactly that: a list or database of potentialContinue reading… Seven questions about User-Research Panels
Forms, surveys and the need to be brave: UX Insider interview
I’ve always really enjoyed reading the ‘UX Insider’ interviews conducted by Damian Rees of experienceux. The one with Tara Land about her work at GDS is a particular favourite. So I felt very honoured when Damian contacted me to allow me toContinue reading… Forms, surveys and the need to be brave: UX Insider interview
UKGovcamp: Conversational UIs, Chatbots and Webchat
Who benefits when organisations use conversational UIs and other chat tools? Is it about saving money or delivering a better service? What ethical issues do they raise? Do you tell users they are talking with a bot? How do developers respondContinue reading… UKGovcamp: Conversational UIs, Chatbots and Webchat
A warm welcome for UXmatters’ redesign
Congratulations to everyone involved in the redesign of UXmatters. It’s long been a source of high-quality, carefully edited pieces on a wide range of UX topics. The new design makes it fully responsive, and adds a host of other features. IContinue reading… A warm welcome for UXmatters’ redesign
Interfaces include people
Interfaces have always been areas of peril in software development. In this presentation to the Continuous Lifecycle London conference, I argue that If you’re delivering software that has to be used by real people, you need to distinguish between software thatContinue reading… Interfaces include people
Journey maps: pitfalls and possibilities
At UXPA 2016, I took part in a panel on journey maps. I talked about some of the benefits of journey maps – but also about some of their limitations. Journey maps: pitfalls and possibilities from Caroline Jarrett
Testing documents: a meeting of Clarity International London
Thanks to the generosity of the City Remembrancer’s office in the City of London, I had the unusual privilege of leading a workshop about testing documents at The City Centre, their meeting venue at the Guildhall. The meeting was one ofContinue reading… Testing documents: a meeting of Clarity International London