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Category: User research

Thank you Gerry Gaffney for UXpod

Caroline Jarrett 30 June 2022 29 June 2022
Thank you Gerry Gaffney for UXpod

I’ve been an enthusiastic listener to Gerry Gaffney’s podcast, UXpod, and was honoured to be a guest more than once. I was sad when he mentioned that he had decided to stop doing it – but a bit happier whenContinue reading… Thank you Gerry Gaffney for UXpod

A research incentive for a colleague

Caroline Jarrett 22 June 2022 17 June 2022
A research incentive for a colleague

The other day, Alex Slowman asked a question about how to recompense colleagues for their time when they help us in user research activities, but it’s not appropriate to pay a financial incentive. I’ve found that a thank-you to theContinue reading… A research incentive for a colleague

Research needs space to breathe – an Effortmark poster

Caroline Jarrett 23 March 2022 10 November 2021
Research needs space to breathe – an Effortmark poster

‘Research needs space to breathe’ is a poster in my continuing collaboration with illustrator Julia Allum. The words come from a blog post by user researcher Amy Everett. In her post, Amy talks about setting expectations when doing research, aboutContinue reading… Research needs space to breathe – an Effortmark poster

Try a preliminary sift to streamline your card-sorts

Caroline Jarrett 21 December 2021 8 November 2021
Try a preliminary sift to streamline your card-sorts

Here’s my favourite tip for card sorting. I get each participant to first of all put the cards into four categories: Things I definitely need or would do right now Things I have done or needed in the past ThingsContinue reading… Try a preliminary sift to streamline your card-sorts

Why I no longer recommend “How to lie with statistics”

Caroline Jarrett 30 December 2021 4 November 2021
Why I no longer recommend “How to lie with statistics”

How to Lie with Statistics by Darrell Huff is one of the bestselling-ever books about statistics and one I used to recommend. Its bright, readable style seemed to make it an accessible introduction to statistics, including what I believed toContinue reading… Why I no longer recommend “How to lie with statistics”

Sankey’s suggestion and other stories

Caroline Jarrett 23 March 2022 1 November 2021
Sankey’s suggestion and other stories

I want to tell you about my father, John Anthony Sankey PhD CMG. Dad was a staunch Roman Catholic – ‘cradle to grave’ is the phrase. Today, 1st November, is celebrated as ‘All Saints Day’ by Catholics, so seems likeContinue reading… Sankey’s suggestion and other stories

How to improve the inevitable survey: SDinGov21 workshop

Caroline Jarrett 23 March 2022 17 September 2021
How to improve the inevitable survey: SDinGov21 workshop

Surveys are still really popular as a research method with colleagues (if not with service designers). These slides are from a workshop at the 2021 Service Design in Government conference on ‘how to improve the survey that is going toContinue reading… How to improve the inevitable survey: SDinGov21 workshop

Surveys that work: a webinar for UXPA

Caroline Jarrett 22 December 2021 26 February 2021
Surveys that work: a webinar for UXPA

Some of us find that colleagues or clients think of ‘doing a survey’ as the same as ‘doing some research’ – which may explain why organisations send out so many survey requests. In this webinar, for UXPA International, I introducedContinue reading… Surveys that work: a webinar for UXPA

Creating presentations for stakeholders: contributing to an article for UXmatters

Caroline Jarrett 22 December 2021 30 January 2021
Creating presentations for stakeholders: contributing to an article for UXmatters

Janet Six asked me to contribute to an ‘Ask UXMatters’ panel discussion on the topic of how to create presentations for development teams versus executive teams. I shared  my thoughts, which focus on how the teams will want to knowContinue reading… Creating presentations for stakeholders: contributing to an article for UXmatters

How to test the usability of documents

Caroline Jarrett 4 May 2022 4 May 2020
How to test the usability of documents

Does usability testing work for documents? The answer from me and Ginny Redish is a resounding yes. In this article, we’ll give you three techniques for having people try out documents or any other stand-alone content. These techniques apply whetherContinue reading… How to test the usability of documents

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cjforms Caroline Jarrett @cjforms ·
13h

In today’s episode of “Fix the forms, one at a time”, excellent iterative form design from @annaghartley’s child.
Note the inspirational change from first draft question (When will your meeting finish?) to more useful questions (Can I have a biscuit?)
(Via @DeanVipond)

Anna Hartley @annaghartley

Anyone else get messages like this from their child when they are working at home and on a Teams meeting?

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cjforms Caroline Jarrett @cjforms ·
2 Jul

In today's episode of 'Fix the forms, one at a time', I tried to book a hotel using the hotel's online booking service.

The errors included:
1. Boxes with mid-grey background so I could barely read what I typed into them
2. Had to accept their booking conditions ...
(1/7)

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cjforms Caroline Jarrett @cjforms ·
1 Jul

Today I learned that in La Paz, Bolivia, people dressed in zebra costumes help folks to cross the road at zebra crossings 🦓

https://youtu.be/EHPZRHax9CY

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cjforms Caroline Jarrett @cjforms ·
1 Jul

This is one of @Lenniesaurus's best ever

✨Lentil Pentil✨ @Lenniesaurus

Roll up, roll up. 🚨 https://twitter.com/Lenniesaurus/status/1542219042219507713

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Retweet on Twitter Caroline Jarrett Retweeted
amy_hupe Amy Hupe @amy_hupe ·
1 Jul

I’ve written about why we need to change the way we describe bad design patterns - and what to say instead.

Thanks to @candiwrites and @CuriousScutter for making me aware of this issue in the first place.

⚠️ Content warning: racist language

https://bit.ly/3nuC3lt

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