Surveys are still really popular as a research method with colleagues (if not with service designers). These slides are from a workshop at the 2021 Service Design in Government conference on ‘how to improve the survey that is going toContinue reading… How to improve the inevitable survey: SDinGov21 workshop
Category: User research
Surveys that work: a webinar for UXPA
Some of us find that colleagues or clients think of ‘doing a survey’ as the same as ‘doing some research’ – which may explain why organisations send out so many survey requests. In this webinar, for UXPA International, I introducedContinue reading… Surveys that work: a webinar for UXPA
Creating presentations for stakeholders: contributing to an article for UXmatters
Janet Six asked me to contribute to an ‘Ask UXMatters’ panel discussion on the topic of how to create presentations for development teams versus executive teams. I shared my thoughts, which focus on how the teams will want to knowContinue reading… Creating presentations for stakeholders: contributing to an article for UXmatters
How to test the usability of documents
Does usability testing work for documents? The answer from me and Ginny Redish is a resounding yes. In this article, we’ll give you three techniques for having people try out documents or any other stand-alone content. These techniques apply whetherContinue reading… How to test the usability of documents
How to deal with clients who focus on only one aspect of a UX design
“Is it our duty as UX professionals to ‘train’ clients to embrace the whole of User Experience – or should our starting point be enthusiasm that they’re willing to consider users at all?” Janet Six, Managing Editor of UXmatters, collectedContinue reading… How to deal with clients who focus on only one aspect of a UX design
Inwards and outwards research: choosing your research methods according to the service lifecycle
Is your user research looking inwards, at how your service works, or outwards, at the lives of those it affects? The right research in the right direction at the right time can truly add value – but there’s usually noContinue reading… Inwards and outwards research: choosing your research methods according to the service lifecycle
Listen First Ask Second
For World Usability Day, November 14 2019, I’m excited to announce the first in a series of Effortmark stickers and posters. ‘Listen First, Ask Second’ is the result of a collaboration with award-winning illustrator Julia Allum. Good design starts withContinue reading… Listen First Ask Second
Readability Formulas: seven reasons to avoid them and what to do instead
I had the honour of working with Ginny Redish on this article on readability formulas for the July 2019 edition of UXmatters. Ginny is a leading authority on writing, accessibility, and content design and usability. I’ve lost count of theContinue reading… Readability Formulas: seven reasons to avoid them and what to do instead
How to avoid research debt: a workshop on ResearchOps at SDinGOV 2019
What happens after you’ve done some user research for your service? Decisions made, do you move on and forget it? Or do you preserve that research for re-use and future team members? I was discussing this challenge with Stephanie Rosenbaum.Continue reading… How to avoid research debt: a workshop on ResearchOps at SDinGOV 2019
Six things I learned in six months as a user researcher – Zoe McClatchey
Zoe McClatchey is a designer with NHS Digital. We have worked together during her current placement. I was impressed by her user research skills, so I was delighted when she agreed to let me republish her reflections on her userContinue reading… Six things I learned in six months as a user researcher – Zoe McClatchey