More investigation of why usability problems go unfixed

Caroline Jarrett and Francis Rowland at UX Bristol 2012

Caroline Jarrett and Francis Rowland at UX Bristol 2012

Not enough time, not enough resources, not enough clout to make it happen…

Earlier in the year, Steve Krug and I reported on a survey that we carried out amongst UX professionals about why usability problems go unfixed. We suggested some ideas for how to get action.

I felt the topic deserved another outing, and persuaded Francis Rowland to join me in a workshop at UX Bristol 2012. We were grateful to Steve for giving us permission to reuse the survey results and his slides.

Stuart Church wrote up the workshop on the UX Bristol blog.

Francis put together a summary of all the #lighbulbtactics, the ideas that workshop participants suggested as ways to get action after usability test.

We posted our slides on SlideShare

Why do usability problems go unfixed? from Caroline Jarrett and Francis Rowland, based on a survey conducted with Steve Krug