I was delighted to be asked to do the Endnote at this year’s Service Design in Government Conference, held in Edinburgh 7-9 March. I’d attended the first three #SDinGov events and was disappointed to miss last year’s conference because ofContinue reading… Endnote at the 2018 Service Design in Government Conference
Category: Design
Forms, surveys and the need to be brave: UX Insider interview
I’ve always really enjoyed reading the ‘UX Insider’ interviews conducted by Damian Rees of experienceux. The one with Tara Land about her work at GDS is a particular favourite. So I felt very honoured when Damian contacted me to allow me toContinue reading… Forms, surveys and the need to be brave: UX Insider interview
“Interfaces include people” at SACon 16
Interfaces have always been areas of peril in software development. In this presentation to the 2016 O’Reilly Software Architecture Conference in London, I wanted to challenge teams to include interfaces with people – and maybe even with paper – in their notions of whereContinue reading… “Interfaces include people” at SACon 16
Government services are for people, not for the government
During my recent visit to the Czech Republic, Běla Beránková interviewed me on behalf of Lupa.cz – the country’s internet host. For the original Czech: Aby bylo jasno. Úředníci tu nejsou pro vládu, ale pro lidi My thanks to Lupa for permission toContinue reading… Government services are for people, not for the government
Honoured by the Cooper Hewitt Smithsonian
Back in 2012, a Kickstarter launched to create a series of ‘Field Guides for Voter Intent’, some little books to help election officials to create better ballots. Ever since the 2000 ‘Butterfly Ballot’ controversy, this has been a cause I supported soContinue reading… Honoured by the Cooper Hewitt Smithsonian
An app that reads alt-text from pptx
We think that it’s really important to make PowerPoint presentations accessible. And that means: writing alt-text for all the images. The Accessible-Powerpoint app by Joe Lanman is a handy little tool that reads a file in .pptx format, extracts all the alt-text, andContinue reading… An app that reads alt-text from pptx
Designing better public services: LibDesign Conference 2016 Prague
To design better public services, we need to unite efforts from inside and outside the public sector – and many roles within it. LibDesign 2016 in Prague Last week in Prague, LibDesign 2016 brought together librarians, web designers, civil servants and academics toContinue reading… Designing better public services: LibDesign Conference 2016 Prague
The next big thing in user experience – putting people first
In the June 2016 edition, UX Matters asked its expert panel what they see as the next big thing in user experience. Here’s my contribution. You can read the full article on the UX Matters website: The next big thing in userContinue reading… The next big thing in user experience – putting people first
A warm welcome for UXmatters’ redesign
Congratulations to everyone involved in the redesign of UXmatters. It’s long been a source of high-quality, carefully edited pieces on a wide range of UX topics. The new design makes it fully responsive, and adds a host of other features. IContinue reading… A warm welcome for UXmatters’ redesign
Is reading on the web really different?
Thanks to everyone for the continuing volume of correspondence on the topic of colons (the punctuation mark, not the body part). Bring it on! I’m still keen to hear more about your experiences with colons and screen readers. But, atContinue reading… Is reading on the web really different?