Content design is crucial for surveys, so it was fun to turn that around and think about surveys for content design for a change, as part of the Coffee and Content webinar series. My theme was ‘Using surveys to uncoverContinue reading… Coffee and content: Using surveys to uncover audience insights
Category: Design
UX Writers Africa Conference 2023: Beyond Words
It was a pleasure to be able to support the UX Writers Africa Conference in Lagos, Nigeria in November 2023. The one day event featured presentations, a panel session, networking and a keynote. Congratulations to the founders Joynels Ogbogu andContinue reading… UX Writers Africa Conference 2023: Beyond Words
Book review: The View From Down Here by Lucy Webster
What is life like when you’re young, female, and disabled? Lucy Webster is a journalist who is herself disabled, and she’s a powerful accessibility advocate. Now she’s brought together her experiences in her memoir: The View from down here: LifeContinue reading… Book review: The View From Down Here by Lucy Webster
The Phylogenetic Tree in forms design: making forms work for complex applications
What do we know about designing really complex forms? When I first started discussing the world of grant applications with Karen Fernandes, Senior Product Manager at Cambridge University, I realised that we we now have plenty of good options forContinue reading… The Phylogenetic Tree in forms design: making forms work for complex applications
Content design in practice May 2023
“Content design in practice” is the latest version of a training course on writing and editing that I present with Jane Matthews. This course started in 2004 Back in 2004, Lesley Twitchen from HM Revenue and Customs asked me toContinue reading… Content design in practice May 2023
Four books to consider for presents
It’s the middle of December, and a time when many of us are looking for a last-minute gift. Or possibly you have a bit of leftover budget to use up this year. So I’d like to tell you about fourContinue reading… Four books to consider for presents
How many participants do you need? One is enoug
“How many participants do I need for my usability test?” is a topic that has been much discussed over the years. A thought for you: “One is enoug”. It’s a slide that I used to show attendees at my ‘IntroductionContinue reading… How many participants do you need? One is enoug
Stop using no-reply email addresses
We are visiting relatives at Christmas this year. They’ve got a houseful already, including several lovely but very young children. “Would you mind booking somewhere nearby rather than staying with us?” Hmm, let me think about that. Two seconds later,Continue reading… Stop using no-reply email addresses
Prune and tune your forms – webinar
“Who wants a longer, more horrible form?” That’s the question that I asked at the start of a Lunch and Learn webinar I joined recently. Orok Brooks, UX researcher and instructor, joined the discussion, hosted by Alun Lucas of formsContinue reading… Prune and tune your forms – webinar
Crafting concentration
Many years ago, I heard a Duchess talking on the radio about her “everyday working life” – clearly nothing like mine. The point that struck me was that she took her tapestry to meetings. How I longed to do theContinue reading… Crafting concentration