If you’ve been in a forms studio with me, you’ll be familiar with the moment where I say: “No yes/no”. It’s my shorthand for “Avoid questions that only have two available answers: ‘yes’ and ‘no’. People often struggle with them”.Continue reading… No yes/no questions
Category: Surveys
Prune, tune, postpone, explain: What to do when you have too many questions
Most of us have encountered forms or survey questionnaires that are too long. Much too long. Here are some strategies for when you need to reduce the number of questions: prune: remove questions you don’t really need at all postpone:Continue reading… Prune, tune, postpone, explain: What to do when you have too many questions
How to improve the inevitable survey: SDinGov21 workshop
Surveys are still really popular as a research method with colleagues (if not with service designers). These slides are from a workshop at the 2021 Service Design in Government conference on ‘how to improve the survey that is going toContinue reading… How to improve the inevitable survey: SDinGov21 workshop
Surveys That Work – the Rosenfeld Review Podcast
It was a pleasure to be interviewed about my new book, Surveys That Work, by my publisher Lou Rosenfeld. We chatted for 32 minutes: Rosenfeld Review Podcast: Surveys That Work with Caroline Jarrett. Tune in to hear us talking about:Continue reading… Surveys That Work – the Rosenfeld Review Podcast
Surveys That Work: an excerpt from chapter 1, Goals
Have you heard that my book is available from Rosenfeld Media? Surveys that work: A practical guide for designing and running better surveys. In the book, you’ll find a seven-step process for designing, running, and reporting on a survey: GoalsContinue reading… Surveys That Work: an excerpt from chapter 1, Goals
Surveys that work: a webinar for FocusVision
When FocusVision asked me to do my webinar about the Survey Octopus for their webinar series, I felt honoured and a little nervous. Would my ideas about surveys really be valuable to their audience of market research professionals, many ofContinue reading… Surveys that work: a webinar for FocusVision
Surveys that work: a webinar for UXPA
Some of us find that colleagues or clients think of ‘doing a survey’ as the same as ‘doing some research’ – which may explain why organisations send out so many survey requests. In this webinar, for UXPA International, I introducedContinue reading… Surveys that work: a webinar for UXPA
Please make survey tools more accessible
“Which is the best survey tool for accessibility?” It’s a question that I’m asked quite often, and also that I’ve often asked myself. There are two ways to interpret this question: Which is the best survey tool for creating questionnairesContinue reading… Please make survey tools more accessible
Surveys that work: an introduction to using Total Survey Error for the UX Insight Festival 2020
Surveys are easy to do – but harder to do well. Thanks to the UX Insight Festival who invited me to talk about my 7-step survey process, starting with Goals and thinking about Sampling, Questions, Questionnaires, Fieldwork, Responses and Reports. AlongContinue reading… Surveys that work: an introduction to using Total Survey Error for the UX Insight Festival 2020
Answering surveys and talking about forms on UX Podcast
I was delighted that the team at UX Podcast chose an episode with me to rebroadcast in August 2020. UXPodcast on forms and surveys with Per Axbom and James Royal-Lawson Originally made in 2014, Per, James and I discuss aContinue reading… Answering surveys and talking about forms on UX Podcast