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Category: Presentation

Surveys that Work 2020: training course for HMRC user researchers 2020

Caroline Jarrett 8 November 2024 31 January 2020
Surveys that Work 2020: training course for HMRC user researchers 2020

It was fun to do a training course with user researchers at HMRC. Each person gave us an example of a survey they were working on. We hoped for examples at all stages from “a few ideas in a surveyContinue reading… Surveys that Work 2020: training course for HMRC user researchers 2020

How to avoid research debt: a workshop on ResearchOps at SDinGOV 2019

Caroline Jarrett 8 November 2024 21 July 2019
How to avoid research debt: a workshop on ResearchOps at SDinGOV 2019

What happens after you’ve done some user research for your service? Decisions made, do you move on and forget it? Or do you preserve that research for re-use and future team members? I was discussing this challenge with Stephanie Rosenbaum.Continue reading… How to avoid research debt: a workshop on ResearchOps at SDinGOV 2019

Discussing a topic map for how to design a better form

Caroline Jarrett 8 November 2024 10 April 2019
Discussing a topic map for how to design a better form

If you’re working on improving a form, especially a government one, what advice do you need? In April 2019, I discussed a topic map that might help to answer that question in a webinar for Digital.GOV. To find out moreContinue reading… Discussing a topic map for how to design a better form

Draft curriculum for ‘How to Design a Form’

Caroline Jarrett 16 August 2022 4 March 2019
Draft curriculum for ‘How to Design a Form’

Post originally published in 2019; updated in 2022 In March 2019, I was working mostly with the NHS digital standards and redesign team on their advice about patterns.  This post: gave the background to the work, explained about the draftContinue reading… Draft curriculum for ‘How to Design a Form’

Endnote at the 2018 Service Design in Government Conference

Caroline Jarrett 11 November 2024 22 March 2018
Endnote at the 2018 Service Design in Government Conference

I was delighted to be asked to do the Endnote at this year’s Service Design in Government Conference, held in Edinburgh 7-9 March. I’d attended the first three #SDinGov events and was disappointed to miss last year’s conference because ofContinue reading… Endnote at the 2018 Service Design in Government Conference

UKGovcamp: Conversational UIs, Chatbots and Webchat

Jane Matthews 16 March 2020 26 January 2017
UKGovcamp: Conversational UIs, Chatbots and Webchat

Who benefits when organisations use conversational UIs and other chat tools? Is it about saving money or delivering a better service? What ethical issues do they raise? Do you tell users they are talking with a bot? How do developers respondContinue reading… UKGovcamp: Conversational UIs, Chatbots and Webchat

“Interfaces include people” at SACon 16

Caroline Jarrett 11 November 2024 21 October 2016
“Interfaces include people” at SACon 16

Interfaces have always been areas of peril in software development. In this presentation to the 2016 O’Reilly Software Architecture Conference in London, I wanted to challenge teams to include interfaces with people – and maybe even with paper – in their notions of whereContinue reading… “Interfaces include people” at SACon 16

Government services are for people, not for the government

Caroline Jarrett 11 November 2024 20 October 2016
Government services are for people, not for the government

During my recent visit to the Czech Republic, Běla Beránková interviewed me on behalf of  Lupa.cz – the country’s internet host. My thanks to Lupa for permission to reproduce the article below, and to Běla for her help with the translation.Continue reading… Government services are for people, not for the government

Designing better public services: LibDesign Conference 2016 Prague

Caroline Jarrett 4 December 2024 2 September 2016
Designing better public services: LibDesign Conference 2016 Prague

To design better public services, we need to unite efforts from inside and outside the public sector – and many roles within it. LibDesign 2016 in Prague Last week in Prague, LibDesign 2016 brought together librarians, web designers, civil servants and academics toContinue reading… Designing better public services: LibDesign Conference 2016 Prague

Surveys that work at LibDesign 2016

Caroline Jarrett 11 November 2024 1 September 2016
Surveys that work at LibDesign 2016

A survey is a process for getting answers to questions, but surveys turn out to be harder than they ought to be because there are potential pitfalls at every stage, from thinking about the goals of the survey through to analysingContinue reading… Surveys that work at LibDesign 2016

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