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Category: Articles

How to test the usability of documents

Jane Matthews 8 September 2020 4 May 2020
How to test the usability of documents

Does usability testing work for documents? Our answer is a resounding yes. In this article, written with Ginny Redish for UX Matters, we’ll give you three techniques for having people try out documents or any other stand-alone content. These techniques applyContinue reading… How to test the usability of documents

How to deal with clients who focus on only one aspect of a UX design

Caroline Jarrett 11 May 2020 20 April 2020
How to deal with clients who focus on only one aspect of a UX design

“Is it our duty as UX professionals to ‘train’ clients to embrace the whole of User Experience – or should our starting point be enthusiasm that they’re willing to consider users at all?” Janet Six, Managing Editor of UXmatters,  collectedContinue reading… How to deal with clients who focus on only one aspect of a UX design

Readability Formulas: seven reasons to avoid them and what to do instead

Caroline Jarrett 8 September 2020 29 July 2019
Readability Formulas: seven reasons to avoid them and what to do instead

I had the honour of working with Ginny Redish on this article on readability formulas for the July 2019 edition of UXmatters. Ginny is a leading authority on writing, accessibility, and content design and usability. I’ve lost count of theContinue reading… Readability Formulas: seven reasons to avoid them and what to do instead

Six things I learned in six months as a user researcher – Zoe McClatchey

Caroline Jarrett 12 March 2020 8 July 2019
Six things I learned in six months as a user researcher – Zoe McClatchey

Zoe McClatchey is a designer with NHS Digital. We have worked together during her current placement. I was impressed by her user research skills, so I was delighted when she agreed to let me republish her reflections on her userContinue reading… Six things I learned in six months as a user researcher – Zoe McClatchey

Doing research with people who are not users: consultation

Jane Matthews 7 November 2019 28 August 2017
Doing research with people who are not users: consultation

User research is central to our work in User Experience: doing research to find out about our users, then acting on what we’ve learned—or persuading our colleagues to act on a shared understanding of what we have learned. But whatContinue reading… Doing research with people who are not users: consultation

Forms, surveys and the need to be brave: UX Insider interview

Caroline Jarrett 7 November 2019 15 March 2017
Forms, surveys and the need to be brave: UX Insider interview

I’ve always really enjoyed reading the ‘UX Insider’ interviews conducted by Damian Rees of experienceux. The one with Tara Land about her work at GDS is a particular favourite. So I felt very honoured when Damian contacted me to allow me toContinue reading… Forms, surveys and the need to be brave: UX Insider interview

A warm welcome for UXmatters’ redesign

Caroline Jarrett 16 March 2020 1 July 2016
A warm welcome for UXmatters’ redesign

Congratulations to everyone involved in the redesign of UXmatters. It’s long been a source of high-quality, carefully edited pieces on a wide range of UX topics. The new design makes it fully responsive, and adds a  host of other features. IContinue reading… A warm welcome for UXmatters’ redesign

Is reading on the web really different?

Jane Matthews 7 November 2019 1 July 2016
Is reading on the web really different?

Thanks to everyone for the continuing volume of correspondence on the topic of colons (the punctuation mark, not the body part). Bring it on! I’m still keen to hear more about your experiences with colons and screen readers. But, atContinue reading… Is reading on the web really different?

Design at scale: building a design community

Caroline Jarrett 16 March 2020 11 December 2015
Design at scale: building a design community

The following article, written with Tim Paul, first appeared in UX Magazine:  Design at scale: Building a design community. It focuses on four design patterns we’d been working on for the GDS Service Manual: dates; display of error messages; gender andContinue reading… Design at scale: building a design community

Getting value from user research

Jane Matthews 18 November 2019 4 August 2014
Getting value from user research

‘What are your favourite ways to learn about your users?’ was the topic in the August Ask UXMatters column. It was an opportunity for me to point out “there is value in learning about users only if our colleagues canContinue reading… Getting value from user research

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cjformsCaroline Jarrett@cjforms·
1 Mar

In today's episode of "Fix the forms, one at a time", @janereid73's thread is a very useful round-up about how to ask about sex and gender on forms (UK specific - other countries will vary)

Smile@janereid73

1. Sex and gender on forms, was a topic looked at by a cross-gov working group in 2018. If you are using this to help you design a more inclusive question pattern on forms then you need to look at what's been done since by @ONS @NatRecordsScot

https://blogs.gov.scot/digital/2018/07/05/sex-and-or-gender-working-together-to-get-the-question-right/

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cjformsCaroline Jarrett@cjforms·
1 Mar

Today’s garden photo had feature daffodils in honour of #Welsh #StDavidsDay #SignsOfSpring

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frome_maudeMaude Frome@frome_maude·
28 Feb

Lambs and #Daffodils, by Lucy Grossmith. #March1st #StDavidsDay
#magical #landscape

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mrmjpriceMJP@mrmjprice·
1 Mar

New blog about design systems from our team! Published for #ServicesWeek https://medium.com/wmca-digital-and-data/5-things-you-might-want-to-routinely-consider-for-your-design-system-95c6d309919

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marxcultureMark O'Neill@marxculture·
1 Mar

BitCoin, blockchain and cryptocurrencies are planet killing technologies with have no use beyond grift, crime and badly and pointlessly reimplementing existing perfectly workable systems for tracking, tracing and recording.

Time for government action.

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