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Do not use “reading age” when thinking about adults

Caroline Jarrett 1 November 2024 4 July 2022
Do not use “reading age” when thinking about adults

Let’s try a thought-experiment. We’re in a park. Three people are playing soccer. One of them, 20, yells “You kick like an 8 year old!” at the other two – but it’s not clear which one. The 4-year old beamsContinue reading… Do not use “reading age” when thinking about adults

Thank you Gerry Gaffney for UXpod

Caroline Jarrett 1 November 2024 29 June 2022
Thank you Gerry Gaffney for UXpod

I’ve been an enthusiastic listener to Gerry Gaffney’s podcast, UXpod, and was honoured to be a guest more than once. I was sad when he mentioned that he had decided to stop doing it – but a bit happier whenContinue reading… Thank you Gerry Gaffney for UXpod

It is OK to stop reading a book (Book review: The Grammar of Science by Karl Pearson)

Caroline Jarrett 27 June 2022 27 June 2022
It is OK to stop reading a book (Book review: The Grammar of Science by Karl Pearson)

Karl Pearson, 1857-1936, was a professor of applied mathematics and mechanics. He was one of the major figures in statistics, especially medical statistics. Depressingly, he was also a eugenicist and racist – two things that I regret that I overlookedContinue reading… It is OK to stop reading a book (Book review: The Grammar of Science by Karl Pearson)

Some thoughts on surveys: Boye and Company member conference call

Caroline Jarrett 1 November 2024 22 June 2022
Some thoughts on surveys: Boye and Company member conference call

It was a pleasure to re-connect with Janus Boye after a gap of more than a decade. I last worked with Boye and Company in 2011 when I attended the JBoye conference in Aarhus Denmark to give talks on surveysContinue reading… Some thoughts on surveys: Boye and Company member conference call

A research incentive for a colleague

Caroline Jarrett 1 November 2024 17 June 2022
A research incentive for a colleague

The other day, Alex Slowman asked a question about how to recompense colleagues for their time when they help us in user research activities, but it’s not appropriate to pay a financial incentive. I’ve found that a thank-you to theContinue reading… A research incentive for a colleague

Thinking about surveys of patients with Loyal

Caroline Jarrett 1 November 2024 8 June 2022
Thinking about surveys of patients with Loyal

How do we ask people about their experiences of healthcare? That was the theme of a survey studio that I did for Loyal earlier this year. Loyal is a healthcare business in the USA, and I worked with Amira PettusContinue reading… Thinking about surveys of patients with Loyal

How to share research in design systems

Caroline Jarrett 1 June 2022 1 June 2022
How to share research in design systems

This post is co-authored by Amy Hupe, Ignacia Orellana, and Caroline Jarrett. “Use this because we said so” is not a convincing strategy for building trust with designers and developers who want to, need to, or are told to, useContinue reading… How to share research in design systems

Use your plain language skills to improve your survey

Caroline Jarrett 1 November 2024 20 April 2022
Use your plain language skills to improve your survey

Plain language skills are vital for surveys.  If people can easily understand your questions, then that will help them to give accurate answers. And plain language specialists are constantly thinking about their audience and its needs – which is vitalContinue reading… Use your plain language skills to improve your survey

Get more insight from smaller surveys by patchworking

Caroline Jarrett 1 November 2024 8 April 2022
Get more insight from smaller surveys by patchworking

There’s a dilemma in the world of surveys: we want to find out lots of things by asking people questions, but they do not want to answer Big Honkin’ Surveys any more. Patchwork is the art of putting small piecesContinue reading… Get more insight from smaller surveys by patchworking

Surveys that work: a 10hr workshop for Rosenfeld Media

Caroline Jarrett 7 June 2023 7 March 2022
Surveys that work: a 10hr workshop for Rosenfeld Media

My publisher Rosenfeld Media invited me to join the Rosenfeld Media online workshops program to teach an intensive 10hr dive into surveys. It was a pleasure to work with participants from the United States, Canada and Germany. In sessions onContinue reading… Surveys that work: a 10hr workshop for Rosenfeld Media

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Latest Blog Posts

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    In 2025, I’m focusing on error rates and data quality. My plan is to update this postContinue reading... Error rates and data quality – my 2025 topic
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    Content design is crucial for good forms, so I was thrilled when Content Club in London askedContinue reading... Getting forms right: how better words lead to better results
  • Some thoughts about surveys for Olin College of Engineering Students 202420 November 2024
    Would you like a lightning introduction to the errors in Total Survey Error? I was delighted whenContinue reading... Some thoughts about surveys for Olin College of Engineering Students 2024

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