Everyone likes to be rewarded for their efforts. Course evaluators are no exception. We get asked often to look at new online courses and sometimes even get offered a login name and password to a course that other people wouldContinue reading… What’s in it for me? Rewarding course evaluators
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Label placement in forms: what’s best?
Introduction Forms are ubiquitous and a major way in which websites can become interactive. But they tend to receive little design attention – and much of that is spent arguing about details. This talk looks at one of those details:Continue reading… Label placement in forms: what’s best?
Buttons on forms – where to put them and what to call them
Here’s a question that I get asked quite often: “Does the ‘OK’ button go to the left or the right of the ‘Cancel’ button?” A common variant: ask the same question with ‘Back’ or ‘Previous’ instead of ‘Cancel’, and maybeContinue reading… Buttons on forms – where to put them and what to call them
Delivering Better Ballots
“An election is not held to test voters’ ability to follow instructions, but to receive instructions from the voters as to which candidates they will elect. No legitimate public purpose is served by designs that distort those instructions.” It’s goodContinue reading… Delivering Better Ballots
Search is now normal behaviour. What do we do about that?
This presentation, co-authored with Whitney Quesenbery, Ian Roddis, Viki Stirling and Sarah Allen, was delivered at UPA 2008 – The Many Faces of User Experience June 16-20, 2008, Baltimore, Maryland, USA Exploring the way search affects usability of a siteContinue reading… Search is now normal behaviour. What do we do about that?
A whole industry sector’s websites rated according to their usability
Caroline Jarrett discusses the results of the annual Better Connected survey, reviewing the state of local authority websites
Usability of content is plain language: the USA Plain Language Act
Caroline Jarrett welcomes the advent of the US Government’s Plain Language in Government Communications Act with a reminder of what plain language is and what it isn’t.
People before pixels: what to think about before you start
Caroline Jarrett discusses putting users first in your forms design by choosing to keep, cut, postpone or explain the questions you are asking.
How to do ‘Contact Us’ badly (and some tips for doing it well)
Trying to report a problem with her email leads Caroline Jarrett to share some tips about how to ensure your website’s contact us function is effective for users.
When more data really isn’t the issue
No matter how big a fan of user testing you are, sometimes it’s not more data but action that’s needed. Caroline Jarrett makes the case for knowing how to strike the balance.