This paper, co-authored with Sarah Allen Miller, was originally presented at the Society for Technical Communication Conference, Chicago, Illinois, 2001 Why set usability requirements In traditional systems development, users were locked into systems and had little choice about whether to use them. If they wereContinue reading… Setting usability requirements for a website containing a form
Originally written in response to the Florida vote controversy in the US’ 2000 presidential election, here are plenty of reasons why you may never know that users are struggling with your form. This article first appeared in January 2001 in User Experience,Continue reading… Why users don’t complain about bad forms
Organisations have sometimes been surprised and disappointed when they re-engineer a forms-based data capture process but fail to achieve their anticipated savings. This paper, delivered to the CIMTECH conference, University of Hertfordshire, in 2000 explains: how capture costs are built up fromContinue reading… Understanding the costs of data capture: paper, automatic and with the internet
If you want to create a usable form, the first step is to understand what a form is. This paper was first delivered at the 47th Society for Technical Communication Conference in Florida. Introduction If you want to create aContinue reading… Designing usable forms: the three-layer model of the form
I am a usability consultant and I believe, and find in practice, that usability evaluation is the best way to find out whether a document works for its users. However, I have frequently been in a position where my clientsContinue reading… Market Research or Usability Evaluation?
This paper presents some of the conflicting advice offered to designers on one particular topic in accessibility: the choice of font size for visually impaired people. This creates practical difficulties for designers when trying to apply the advice. It wasContinue reading… ‘How to’ manual on forms design: guidelines on font size
A large proportion of the costs of dealing with forms comes from sorting out the mistakes that people make when they fill in the form. Back in 1999, I worked with the Open University on their paper Registration Agreement and associatedContinue reading… Case study: Improving a paper form for the Open University
“Changing Places” was a workshop at Queen Mary and Westfield College, University of London in 1999. Our focus was exploring some of the challenges and successes of online collaboration tools in the workplace – at that time, best known under the acronymContinue reading… Changing places: the challenges of boundaries and scalability in the workplace