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How not to get a job in usability

Jane Matthews 12 December 2019 31 July 2004
How not to get a job in usability

Way back in 1982, a powerful television series called Boys from the Blackstuff added a new catchphrase to the British vocabulary: “gizza job”. A key character, Yosser Hughes, had a torrid time trying to find a job in Liverpool duringContinue reading… How not to get a job in usability

Don’t get bitten by JAWS – it deserves respect

Caroline Jarrett 23 March 2020 28 June 2004
Don’t get bitten by JAWS – it deserves respect

A question came up recently on a usability list: how best to test a web application for accessibility. The questioner was new to the field and asked about various points, but the one that resonated with me was this: ‘Finally,Continue reading… Don’t get bitten by JAWS – it deserves respect

A farewell to pop-ups

Caroline Jarrett 24 May 2022 3 May 2004
A farewell to pop-ups

Comment added in 2022: These days we use the term ‘modal’ instead of ‘pop-up’ and I don’t see as much discussion of pop-up blockers. Otherwise, I think this is still accurate. CJ.   Do you remember the olden days onContinue reading… A farewell to pop-ups

Blink, scroll, flicker: three ways to ruin your website (and possibly make it illegal)

Jane Matthews 16 February 2021 31 March 2004
Blink, scroll, flicker: three ways to ruin your website (and possibly make it illegal)

A client’s web team were looking sadly at the ‘scrolling news’ feature they were forced to carry on many pages. “We hate it, we want to get rid of it, but we need evidence”. So I’ve done a bit ofContinue reading… Blink, scroll, flicker: three ways to ruin your website (and possibly make it illegal)

It’s time to make a bigger pond

Jane Matthews 12 December 2019 28 February 2004
It’s time to make a bigger pond

“Very short sessions on usability testing could be bad for the profession”. It was another of those discussions that I have from time to time, where I know that we’re not going to reach an agreement but I’m trying toContinue reading… It’s time to make a bigger pond

Dos and don’ts of web traffic measurement

Jane Matthews 12 December 2019 29 January 2004
Dos and don’ts of web traffic measurement

Last week I was deep into one of my favourite things: brooding on web traffic data. And it got me thinking about the joy of measurement – particularly in the context of making websites easy to use. Usability testing isContinue reading… Dos and don’ts of web traffic measurement

Four ways to lose an order (and one way to get one)

Jane Matthews 12 December 2019 2 January 2004
Four ways to lose an order (and one way to get one)

A week before Christmas I was shopping online, as usual, but this time with some relatively clear requirements rather than purely as a displacement activity from the important business of writing a report. These were the requirements: delivery before ChristmasContinue reading… Four ways to lose an order (and one way to get one)

Flash is 99% good (for the right audience)

Jane Matthews 12 December 2019 30 November 2003
Flash is 99% good (for the right audience)

A few years ago, Jakob Nielsen got a lot of attention with his “Flash: 99% bad” alertbox.  At the time, I thought that it was a bit extreme. Why not allow ad agencies, graphic designers and movie sites to indulgeContinue reading… Flash is 99% good (for the right audience)

The joys of labelling – an orderly portable lab for £24.99

Caroline Jarrett 27 December 2021 3 November 2003
The joys of labelling – an orderly portable lab for £24.99

If you read my headline as “a portable lab for £24.99”, don’t get too excited. I still don’t know a way of getting a portable usability lab for under 25 quid other than reverting to good old paper and pencilContinue reading… The joys of labelling – an orderly portable lab for £24.99

Piggy in the middle? Why people choose the midpoint in rating questions on questionnaires

Jane Matthews 12 December 2019 25 August 2003
Piggy in the middle? Why people choose the midpoint in rating questions on questionnaires

Questionnaires often ask us to rate something or other. Recently, I’ve been asked about: ♦ my satisfaction with a huge website ♦ the effectiveness of a selection of ways to maintain or increase charge-out rates ♦ the cleanliness of aContinue reading… Piggy in the middle? Why people choose the midpoint in rating questions on questionnaires

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cjforms Caroline Jarrett @cjforms ·
15h

Today I learned that in La Paz, Bolivia, people dressed in zebra costumes help folks to cross the road at zebra crossings 🦓

https://youtu.be/EHPZRHax9CY

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cjforms Caroline Jarrett @cjforms ·
19h

This is one of @Lenniesaurus's best ever

✨Lentil Pentil✨ @Lenniesaurus

Roll up, roll up. 🚨 https://twitter.com/Lenniesaurus/status/1542219042219507713

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amy_hupe Amy Hupe @amy_hupe ·
20h

I’ve written about why we need to change the way we describe bad design patterns - and what to say instead.

Thanks to @candiwrites and @CuriousScutter for making me aware of this issue in the first place.

⚠️ Content warning: racist language

https://bit.ly/3nuC3lt

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cjforms Caroline Jarrett @cjforms ·
20h

In today's episode of "Fix the forms, one at a time", I've had to give up on notifying @nsandihelp about my father's death online because of the rigid and unhelpful structure of their online form.

Now doing a paper form. Which is in 6pt type. Or smaller. Why?

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monaghan_lizy liz monaghan @monaghan_lizy ·
30 Jun

Photos shared with permission
Today at the hospice we were privileged to share a special moment between our patient and her horse.
Thank you to all that were involved in making this happen. @fnhcofficial @BucksHealthcare

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