Zoe McClatchey is a designer with NHS Digital. We have worked together during her current placement. I was impressed by her user research skills, so I was delighted when she agreed to let me republish her reflections on her userContinue reading… Six things I learned in six months as a user researcher – Zoe McClatchey
Author: Caroline Jarrett
Discussing a topic map for how to design a better form
If you’re working on improving a form, especially a government one, what advice do you need? In April 2019, I discussed a topic map that might help to answer that question in a webinar for Digital.GOV. To find out moreContinue reading… Discussing a topic map for how to design a better form
Draft curriculum for ‘How to Design a Form’
Post originally published in 2019; updated in 2022 In March 2019, I was working mostly with the NHS digital standards and redesign team on their advice about patterns. This post: gave the background to the work, explained about the draftContinue reading… Draft curriculum for ‘How to Design a Form’
Endnote at the 2018 Service Design in Government Conference
I was delighted to be asked to do the Endnote at this year’s Service Design in Government Conference, held in Edinburgh 7-9 March. I’d attended the first three #SDinGov events and was disappointed to miss last year’s conference because ofContinue reading… Endnote at the 2018 Service Design in Government Conference
Leukaemia – March 2017 to February 2018
After treatment in 2017 for therapy-related acute myeloid leukaemia (t-AML) and endometrial (womb) cancer, I returned to part-time work at the beginning of February 2018. In March 2018, I did the Endnote at the Service Design in Government conference in Edinburgh.Continue reading… Leukaemia – March 2017 to February 2018
Doing research with people who are not users: consultation
This post is co-authored by Naintara (Tara) Land, formerly Head of User Research for the UK Government Digital Service (the people behind GOV.UK). User research is central to our work in User Experience: doing research to find out about ourContinue reading… Doing research with people who are not users: consultation
Seven questions about user-research panels
If you’ve ever struggled to find user-research participants, you may have wished you had a list of people who have expressed an interest in taking part in future user-research activities. A user-research panel is exactly that: a list or database of potentialContinue reading… Seven questions about user-research panels
Forms, surveys and the need to be brave: UX Insider interview
I’ve always really enjoyed reading the ‘UX Insider’ interviews conducted by Damian Rees of experienceux. The one with Tara Land about her work at GDS is a particular favourite. So I felt very honoured when Damian contacted me to allow me toContinue reading… Forms, surveys and the need to be brave: UX Insider interview
“Interfaces include people” at SACon 16
Interfaces have always been areas of peril in software development. In this presentation to the 2016 O’Reilly Software Architecture Conference in London, I wanted to challenge teams to include interfaces with people – and maybe even with paper – in their notions of whereContinue reading… “Interfaces include people” at SACon 16
Government services are for people, not for the government
During my recent visit to the Czech Republic, Běla Beránková interviewed me on behalf of Lupa.cz – the country’s internet host. For the original Czech: Aby bylo jasno. Úředníci tu nejsou pro vládu, ale pro lidi My thanks to Lupa for permission toContinue reading… Government services are for people, not for the government