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Tag: usability testing

How to deal with clients who focus on only one aspect of a UX design

Caroline Jarrett 11 May 2020 20 April 2020
How to deal with clients who focus on only one aspect of a UX design

“Is it our duty as UX professionals to ‘train’ clients to embrace the whole of User Experience – or should our starting point be enthusiasm that they’re willing to consider users at all?” Janet Six, Managing Editor of UXmatters,  collectedContinue reading… How to deal with clients who focus on only one aspect of a UX design

How to avoid research debt: a workshop on ResearchOps at SDinGOV 2019

Caroline Jarrett 12 March 2020 21 July 2019
How to avoid research debt: a workshop on ResearchOps at SDinGOV 2019

What happens after you’ve done some user research for your service? Decisions made, do you move on and forget it? Or do you preserve that research for re-use and future team members? I was discussing this challenge with Stephanie Rosenbaum.Continue reading… How to avoid research debt: a workshop on ResearchOps at SDinGOV 2019

Because the light bulb has to want to change

Caroline Jarrett 16 March 2020 17 October 2015
Because the light bulb has to want to change

Sometime in 2011, Steve Krug and I were chatting about a puzzling challenge in usability: the unfixed but agreed problem. ‘Agreed problems’ are ones that clients are fully aware of and agree need to be fixed. ‘Puzzling’ because some of those problemsContinue reading… Because the light bulb has to want to change

Form design and usability – an interview in the UX review

Jane Matthews 18 November 2019 31 July 2014
Form design and usability – an interview in the UX review

“Whose work should you be checking out if you’re interested in better forms?” For me, that’s the most interesting question I was asked in a new interview on forms design and usability for theUXreview because it gave me the opportunity to share a host of linksContinue reading… Form design and usability – an interview in the UX review

Using metrics to help improve a University prospectus

Jane Matthews 14 November 2019 20 December 2013
Using metrics to help improve a University prospectus

This post, written with Viki Stirling of the Open University, was first published in Tullis, T. and Albert, W. Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics, Morgan Kaufmann/Elsevier 2013. The Open University is the UK’s largest university,Continue reading… Using metrics to help improve a University prospectus

Usability testing for survey research

Jane Matthews 17 March 2020 8 October 2011
Usability testing for survey research

It was a pleasure to prepare a seminar with Emily Geisen for the SAPOR conference in Raleigh, North Carolina – comparing her experience of usability testing of surveys with my own of usability testing in general. Our workshop slides are now available:Continue reading… Usability testing for survey research

Using measurements to develop complex websites

Jane Matthews 3 December 2019 31 July 2009
Using measurements to develop complex websites

If you are developing a complex website whose users will come to it to carry out complex tasks then you’re likely to want to use a range of data to support your decision-making. This was the situation when I wasContinue reading… Using measurements to develop complex websites

Statistically significant usability testing

Jane Matthews 4 December 2019 1 June 2009
Statistically significant usability testing

It was an intriguing question: “How do I find out about statistically significant usability testing?”. I’m sure it’s one that you’ve encountered, and maybe your reaction was the same as mine: “That’s the wrong question”. Then I realised that ifContinue reading… Statistically significant usability testing

When more data really isn’t the issue

Jane Matthews 4 December 2019 3 February 2008
When more data really isn’t the issue

A few years ago, a rather dull conference speaker spoke one phrase that stuck in my mind. He said: “I was at this meeting, and I heard a voice going ‘blah blah blah’. And then I realised: it was me”.Continue reading… When more data really isn’t the issue

How to look at a form in a hurry

Jane Matthews 23 March 2020 23 June 2006
How to look at a form in a hurry

Anyone who has heard or read more than one of my presentations will be familiar with my mantra: ‘test, test and test again’. It’s the only way to find our whether something really is usable, and yet we’re sometimes putContinue reading… How to look at a form in a hurry

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cjformsCaroline Jarrett@cjforms·
19h

Today’s flower photo had to be the amaryllis that has just opened

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cjformsCaroline Jarrett@cjforms·
21h

Farewell @leedsgovdesign meets. They were great and thanks so much @OfficeOfWilson

Simon Wilson@OfficeOfWilson

Not really an announcement just an FYI I won’t be organising any @LeedsGovDesign meets in the future. #GovDesign 1/4

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cjformsCaroline Jarrett@cjforms·
22h

In today’s episode of “Fix the forms, one at a time”, more discussion on #MedTwitter about the amount of time spent on paperwork.

Dr Gordon Caldwell@doctorcaldwell

@22Q11_Ireland #MarginalLosses eg more forms introduced with aim of improving safety or flow but undermine both - why does #NHS not study the ergonomics of #ClinicalConsultations? Ward nurse today says recording her ward admission consultation takes 40 minutes paperwork #Formification 4

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atrvrsAndrew Travers@atrvrs·
15 Jan

The last few months of focussing on accessibility has brought home to me just how critical navigation by keyboard is — and how often it’s profoundly broken. Such an easy thing for us to test for and build into the way we work

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cjformsCaroline Jarrett@cjforms·
14 Jan

In today’s episode of “Fix the forms, one at a time”, an example of the upset caused by a bad choice for asking for a date of birth.

If only they’d used the @NHSDigital date component

https://service-manual.nhs.uk/design-system/components/date-input

(Via @joytrek)

Melinda McClure Haughey@MelindaMcClure

Good morning to everyone except the UX/devs who did this: Yesterday my grandmother was trying to sign up online for a vaccine waitlist in TX. She had to click back BY MONTH 78 yrs from today in the DOB input (~930 clicks). No way to type it in. WHY.

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