How do we ask people about their experiences of healthcare? That was the theme of a survey studio that I did for Loyal earlier this year. Loyal is a healthcare business in the USA, and I worked with Amira PettusContinue reading… Thinking about surveys of patients with Loyal
Tag: Total Survey Error
Seven steps to a better survey in slides
These slides introduce you to my seven-step survey process in three sessions: Goals and Sample. Surveys that Work Day 1 Rosenfeld (.pptx, 4Mb) Questions, Questionnaire, and Fieldwork. Surveys that Work Day 2 Rosenfeld (.pptx, 2.5Mb) Responses and Reports. Surveys thatContinue reading… Seven steps to a better survey in slides
How to improve the inevitable survey: SDinGov21 workshop
Surveys are still really popular as a research method with colleagues (if not with service designers). These slides are from a workshop at the 2021 Service Design in Government conference on ‘how to improve the survey that is going toContinue reading… How to improve the inevitable survey: SDinGov21 workshop
Surveys That Work – the Rosenfeld Review Podcast
It was a pleasure to be interviewed about my new book, Surveys That Work, by my publisher Lou Rosenfeld. We chatted for 32 minutes: Rosenfeld Review Podcast: Surveys That Work with Caroline Jarrett. Tune in to hear us talking about:Continue reading… Surveys That Work – the Rosenfeld Review Podcast
Surveys That Work: an excerpt from chapter 1, Goals
Have you heard that my book is available from Rosenfeld Media? Surveys that work: A practical guide for designing and running better surveys. In the book, you’ll find a seven-step process for designing, running, and reporting on a survey: GoalsContinue reading… Surveys That Work: an excerpt from chapter 1, Goals
Surveys that work: a webinar for FocusVision
When FocusVision asked me to do my webinar about the Survey Octopus for their webinar series, I felt honoured and a little nervous. Would my ideas about surveys really be valuable to their audience of market research professionals, many ofContinue reading… Surveys that work: a webinar for FocusVision
Surveys that work: a webinar for UXPA
Some of us find that colleagues or clients think of ‘doing a survey’ as the same as ‘doing some research’ – which may explain why organisations send out so many survey requests. In this webinar, for UXPA International, I introducedContinue reading… Surveys that work: a webinar for UXPA
Surveys that work: an introduction to using Total Survey Error for the UX Insight Festival 2020
Surveys are easy to do – but harder to do well. Thanks to the UX Insight Festival who invited me to talk about my 7-step survey process, starting with Goals and thinking about Sampling, Questions, Questionnaires, Fieldwork, Responses and Reports. AlongContinue reading… Surveys that work: an introduction to using Total Survey Error for the UX Insight Festival 2020
Answering surveys and talking about forms on UX Podcast
I was delighted that the team at UX Podcast chose an episode with me to rebroadcast in August 2020. UXPodcast on forms and surveys with Per Axbom and James Royal-Lawson Originally made in 2014, Per, James and I discuss aContinue reading… Answering surveys and talking about forms on UX Podcast
Surveys that Work 2020: training course for HMRC user researchers 2020
It was fun to do a training course with user researchers at HMRC. Each person gave us an example of a survey they were working on. We hoped for examples at all stages from “a few ideas in a surveyContinue reading… Surveys that Work 2020: training course for HMRC user researchers 2020