Surveys are a powerful research method, but not easy to get right. The Survey Octopus is a way of thinking through the issues that will ensure that you’ll get solid results from your survey that you can use to makeContinue reading… Getting valid results from surveys: meet the Survey Octopus
Category: Presentation
A community, not a library: design patterns for government services
This workshop at UX New Zealand 2015 was a chance for me to lead a discussion on the design patterns and forms elements we’ve been working on for the UK government website GOV.UK. Looking at our experiences within the UKContinue reading… A community, not a library: design patterns for government services
Designing forms that work: UX Australia workshop
Thanks again to the UX people in Melbourne and Sydney who came to our UX Australia workshops on “Designing forms that work”, and to Donna Spencer for organising them. I started us off with an introduction to thinking about forms. Continue reading… Designing forms that work: UX Australia workshop
Because the light bulb has to want to change
Sometime in 2011, Steve Krug and I were chatting about a puzzling challenge in usability: the agreed but unfixed problem. ‘Agreed problems’ are ones that clients are fully aware of and agree need to be fixed. ‘Unfixed problems’ are onesContinue reading… Because the light bulb has to want to change
Making presentations accessible
“Could you make sure my older presentations are fully accessible?” Caroline’s request seemed an easy enough task: we’re both keen to ensure that we reach the widest possible audience. Armed with an early version of Whitney Quesenbery’s tips on accessibleContinue reading… Making presentations accessible
Total Survey Error for non-specialists, Baltimore 2015
Total Survey Error (TSE) is a crucial concept in survey methodology, but one that I’ve struggled to get my head around. Eventually I realised that although the issues in TSE are often presented as linear flows, they are actually allContinue reading… Total Survey Error for non-specialists, Baltimore 2015
Design patterns aren’t just for government – UX Cambridge 2015
When Tim Paul and I did a session on design patterns at the 2015 Service Design in Government conference in London, we expected to get a lively, interested group of UK central and local government people, and we did. We also metContinue reading… Design patterns aren’t just for government – UX Cambridge 2015
Forms studio at UX Bristol
Sometimes conferences are about getting lots of people together in big rooms, often over several days. UX Bristol isn’t like that. It’s one of the hottest tickets in the UK, selling out in minutes, because the organisers deliberately keep itContinue reading… Forms studio at UX Bristol
Slides and thoughts on SDinGOV 2015
Service design in government: it’s a technical way of talking about all the ways in which we have to do government things – and how those of us who work in government can improve them. At Service Design in Government 2015, we welcomed keynote speakers JessContinue reading… Slides and thoughts on SDinGOV 2015
How to look at a form – Women Who Code 2014
If you look at a form through the eyes of your users then you can learn a lot, very quickly. We tried it recently at a forms studio with Women Who Code London. Start by not looking at the form OneContinue reading… How to look at a form – Women Who Code 2014