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Category: Presentation

A community, not a library: design patterns for government services

Jane Matthews 13 November 2024 28 October 2015
A community, not a library: design patterns for government services

This workshop at UX New Zealand 2015 was a chance for me to lead a discussion on design patterns and forms elements for the UK government website GOV.UK. Looking at our experiences within the UK Government Digital Service #gdsteam theContinue reading… A community, not a library: design patterns for government services

Designing forms that work: UX Australia workshop

Caroline Jarrett 13 November 2024 20 October 2015
Designing forms that work: UX Australia workshop

Thanks again to the UX people in Melbourne and Sydney who came to our UX Australia workshops on “Designing forms that work”, and to Donna Spencer for organising them. I started us off with an introduction to thinking about forms. Continue reading… Designing forms that work: UX Australia workshop

Because the light bulb has to want to change

Caroline Jarrett 13 November 2024 17 October 2015
Because the light bulb has to want to change

Sometime in 2011, Steve Krug and I were chatting about a puzzling challenge in usability: the agreed but unfixed problem. ‘Agreed problems’ are ones that clients are fully aware of and agree need to be fixed. ‘Unfixed problems’ are onesContinue reading… Because the light bulb has to want to change

Making presentations accessible

Jane Matthews 13 November 2024 15 October 2015
Making presentations accessible

“Could you make sure my older presentations are fully accessible?” Caroline’s request seemed an easy enough task: we’re both keen to ensure that we reach the widest possible audience. Armed with an early version of Whitney Quesenbery’s tips on accessibleContinue reading… Making presentations accessible

Total Survey Error for non-specialists, Baltimore 2015

Caroline Jarrett 13 November 2024 22 September 2015
Total Survey Error for non-specialists, Baltimore 2015

Total Survey Error (TSE) is a crucial concept in survey methodology, but one that I’ve struggled to get my head around myself. Eventually I realised that although the issues in TSE are often presented as linear flows, they are actually allContinue reading… Total Survey Error for non-specialists, Baltimore 2015

Design patterns aren’t just for government – UX Cambridge 2015

Caroline Jarrett 13 November 2024 11 September 2015
Design patterns aren’t just for government – UX Cambridge 2015

When Tim Paul and I did a session on design patterns at the 2015 Service Design in Government conference in London, we expected to get a lively, interested group of UK central and local government people, and we did. We also metContinue reading… Design patterns aren’t just for government – UX Cambridge 2015

Forms studio at UX Bristol

Caroline Jarrett 13 November 2024 17 July 2015
Forms studio at UX Bristol

Sometimes conferences are about getting lots of people together in big rooms, often over several days. UX Bristol isn’t like that. It’s one of the hottest tickets in the UK, selling out in minutes, because the organisers deliberately keep itContinue reading… Forms studio at UX Bristol

Slides and thoughts on SDinGOV 2015

Caroline Jarrett 27 November 2024 29 March 2015
Slides and thoughts on SDinGOV 2015

Service design in government: it’s a technical way of talking about all the ways in which we have to do government things – and how those of us who work in government can improve them. At Service Design in Government 2015, we welcomed keynote speakers JessContinue reading… Slides and thoughts on SDinGOV 2015

How to look at a form – to learn a lot, quickly

Caroline Jarrett 4 December 2024 22 October 2014
How to look at a form  – to learn a lot, quickly

If you look at a form through the eyes of your users then you can learn a lot, very quickly. We tried it recently at a forms studio with Women Who Code London. Don’t look at the form One of theContinue reading… How to look at a form – to learn a lot, quickly

Six crucial survey concepts that UX professionals need to know

Jane Matthews 16 March 2020 21 September 2014
Six crucial survey concepts that UX professionals need to know

Surveys can be a really valuable source of great data. At the 2014 UXPA conference I decided to challenge my audience with a workshop exploring six crucial concepts from survey methodology that will determine how useful that data is: ask questionsContinue reading… Six crucial survey concepts that UX professionals need to know

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