In service design, we often aim to replace an outdated set of paper forms with an easy-to-use digital service. How can we make sure that our new digital forms are accessible? In this workshop, co-presented with Bukola (Kiki) Jolugbo andContinue reading… Creating truly accessible forms, SDinGov Virtual March 2024
Category: Forms
FormFest2023 – The future of forms: what’s ahead?
What do you do when you get an invitation to talk on your favourite topic with some of your favourite people? Say “yes”, of course. I was thrilled to be part of the Closing Keynote at FormFest2023 organised by CodeContinue reading… FormFest2023 – The future of forms: what’s ahead?
The Phylogenetic Tree in forms design: making forms work for complex applications
What do we know about designing really complex forms? When I first started discussing the world of grant applications with Karen Fernandes, Senior Product Manager at Cambridge University, I realised that we we now have plenty of good options forContinue reading… The Phylogenetic Tree in forms design: making forms work for complex applications
How to save money by fixing forms, presentation to WebExpo 2023
I was delighted to be invited to the WebExpo conference in Prague, and even more delighted to have a chance to talk about my favourite topic: better forms. Specifically, this time I decided to focus on how to save moneyContinue reading… How to save money by fixing forms, presentation to WebExpo 2023
How to look at a form: Boye and Company
It was an honour to be invited back for my second Boye and Company conference call. Previously, I talked about better surveys. This time, we focused on my favourite topic – forms that work. We looked at a selection ofContinue reading… How to look at a form: Boye and Company
Prune and tune your forms – webinar
“Who wants a longer, more horrible form?” That’s the question that I asked at the start of a Lunch and Learn webinar I joined recently. Orok Brooks, UX researcher and instructor, joined the discussion, hosted by Alun Lucas of formsContinue reading… Prune and tune your forms – webinar
Using and abusing surveys in customer onboarding – ebook chapter
Badly thought-out forms and surveys can damage your organisation’s relationship with its customers at any stage. But a bad question in the onboading process can stop your customers from having any relationship with you at all. That’s the theme ofContinue reading… Using and abusing surveys in customer onboarding – ebook chapter
What is a service designer? Thoughts from SDinGOV22
“But what IS a service designer?”‘ Clara Greo provided the inspiration for my session at the 2022 Service Design in Government conference (#SDinGov). Clara is an expert service designer herself, and teaches service designers. So if she felt a bit flummoxed,Continue reading… What is a service designer? Thoughts from SDinGOV22
Failing to fix your forms is costing you money
Recently I saw a tweet from Abebe Birhane, a leading researcher in the area of artificial intelligence, machine learning, and ethics. She’s a busy woman and has better things to do, but she’d had this very frustrating experience: “Dear @SASContinue reading… Failing to fix your forms is costing you money
Thank you Gerry Gaffney for UXpod
I’ve been an enthusiastic listener to Gerry Gaffney’s podcast, UXpod, and was honoured to be a guest more than once. I was sad when he mentioned that he had decided to stop doing it – but a bit happier whenContinue reading… Thank you Gerry Gaffney for UXpod