“But what IS a service designer?”‘ Clara Greo (@claragt) provided the inspiration for my session at the 2022 Service Design in Government conference (#SDinGov). Clara is an expert service designer herself, and teaches service designers. So if she felt aContinue reading… What is a service designer? Thoughts from SDinGOV22
Tag: three layer model of forms
The art of writing very little: how to improve your forms
Guest post by Gerry Gaffney, co-author with Caroline Jarrett of Forms That Work: designing web forms for usability. Technical communicators are familiar with the challenges of communicating with audiences who are reluctant to read. Clearly written, thoughtfully designed, well-formatted text isContinue reading… The art of writing very little: how to improve your forms