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Tag: service design in government

How to avoid research debt: a workshop on ResearchOps at SDinGOV 2019

Caroline Jarrett 7 November 2019 21 July 2019
How to avoid research debt: a workshop on ResearchOps at SDinGOV 2019

What happens after you’ve done some user research for your service? Decisions made, do you move on and forget it? Or do you preserve that research for re-use and future team members? I was discussing this challenge with Stephanie Rosenbaum.Continue reading… How to avoid research debt: a workshop on ResearchOps at SDinGOV 2019

Draft curriculum for ‘How to Design a Form’

Caroline Jarrett 7 November 2019 4 March 2019
Draft curriculum for ‘How to Design a Form’

In March 2019, I started working mostly with the NHS digital standards and redesign teams on their advice about patterns.  This post: gives the background to the work, explains about the draft curriculum for advice about ‘how to design aContinue reading… Draft curriculum for ‘How to Design a Form’

Design patterns in government – 2016

Caroline Jarrett 14 November 2019 11 March 2016
Design patterns in government – 2016

How can we design at scale? That’s the challenge that I’m working on with Tim Paul at the Government Digital Service. When Tim first started working at GDS, the designers could fit into a room and sharing was easy. Now we’veContinue reading… Design patterns in government – 2016

Forms workshop for ConCon Manchester 2016

Caroline Jarrett 14 November 2019 8 March 2016
Forms workshop for ConCon Manchester 2016

This forms workshop was my first opportunity to contribute to ConCon – a conference for content designers from across government. The differing perspectives of content designers working on GOV.UK and those working within services generated lively discussion during my forms workshop and throughout the conference.Continue reading… Forms workshop for ConCon Manchester 2016

Design patterns aren’t just for government – UX Cambridge 2015

Caroline Jarrett 14 November 2019 11 September 2015
Design patterns aren’t just for government – UX Cambridge 2015

When Tim Paul and I did a session on design patterns at the 2015 Service Design in Government conference in London, we expected to get a lively, interested group of UK central and local government people, and we did. We also metContinue reading… Design patterns aren’t just for government – UX Cambridge 2015

Looking forward to UXPA 2014

Caroline Jarrett 18 November 2019 3 July 2014
Looking forward to UXPA 2014

Ahead of UXPA 2014, the Futureheads UX team interviewed me about the sessions I’m running at the conference, and what else I’m looking forward to. On Monday 21 July I’m running an evening tutorial in ‘Surveys in User Experience’. I’m looking forwardContinue reading… Looking forward to UXPA 2014

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Latest blog posts

  • Listen First Ask Second 14 November 2019
  • Readability Formulas: seven reasons to avoid them and what to do instead 29 July 2019
  • How to avoid research debt: a workshop on ResearchOps at SDinGOV 2019 21 July 2019
  • Six things I learned in six months as a user researcher – Zoe McClatchey 8 July 2019
  • Discussing a topic map for how to design a better form 10 April 2019

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