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Tag: service design in government

Do you have something different to share at SDinGov 2023?

Caroline Jarrett 7 August 2023 14 June 2023
Do you have something different to share at SDinGov 2023?

Update – August 2023. This call for suggestions is now CLOSED. Thanks very much to everyone who shared this call for suggestions, and even more thanks to everyone who got in touch to discuss their ideas. I’m currently finalising theContinue reading… Do you have something different to share at SDinGov 2023?

Crafting concentration

Caroline Jarrett 29 November 2022 2 November 2022
Crafting concentration

Many years ago, I heard a Duchess talking on the radio about her “everyday working life” – clearly nothing like mine. The point that struck me was that she took her tapestry to meetings. How I longed to do theContinue reading… Crafting concentration

Lightning talks at Service Design in Government 2022

Caroline Jarrett 7 October 2022 6 October 2022
Lightning talks at Service Design in Government 2022

Last week at the Service Design in Government conference in Edinburgh, we tried a new format for this conference: Lightning Talks. Four speakers responded to my call: Can you say something SDinGOV needs to hear? and we had a livelyContinue reading… Lightning talks at Service Design in Government 2022

Can you say something that SDinGov 2022 needs to hear?

Caroline Jarrett 5 October 2022 5 August 2022
Can you say something that SDinGov 2022 needs to hear?

Updated 5th October 2022: we had a great session. Read the report on lightning talks at SDinGOV. I’ve kept this call-out here for context. Have you got something new or different to say to people who design services in government? Continue reading… Can you say something that SDinGov 2022 needs to hear?

Inwards and outwards research: choosing your research methods according to the service lifecycle

Jane Matthews 4 May 2022 12 March 2020
Inwards and outwards research: choosing your research methods according to the service lifecycle

Is your user research looking inwards, at how your service works, or outwards, at the lives of those it affects? The right research in the right direction at the right time can truly add value – but there’s usually noContinue reading… Inwards and outwards research: choosing your research methods according to the service lifecycle

How to avoid research debt: a workshop on ResearchOps at SDinGOV 2019

Caroline Jarrett 10 August 2022 21 July 2019
How to avoid research debt: a workshop on ResearchOps at SDinGOV 2019

What happens after you’ve done some user research for your service? Decisions made, do you move on and forget it? Or do you preserve that research for re-use and future team members? I was discussing this challenge with Stephanie Rosenbaum.Continue reading… How to avoid research debt: a workshop on ResearchOps at SDinGOV 2019

Draft curriculum for ‘How to Design a Form’

Caroline Jarrett 16 August 2022 4 March 2019
Draft curriculum for ‘How to Design a Form’

Post originally published in 2019; updated in 2022 In March 2019, I was working mostly with the NHS digital standards and redesign team on their advice about patterns.  This post: gave the background to the work, explained about the draftContinue reading… Draft curriculum for ‘How to Design a Form’

Design patterns in government – 2016

Caroline Jarrett 14 November 2019 11 March 2016
Design patterns in government – 2016

How can we design at scale? That’s the challenge that I’m working on with Tim Paul at the Government Digital Service. When Tim first started working at GDS, the designers could fit into a room and sharing was easy. Now we’veContinue reading… Design patterns in government – 2016

Forms workshop for ConCon Manchester 2016

Caroline Jarrett 16 March 2020 8 March 2016
Forms workshop for ConCon Manchester 2016

This forms workshop was my first opportunity to contribute to ConCon – a conference for content designers from across government. The differing perspectives of content designers working on GOV.UK and those working within services generated lively discussion during my forms workshop and throughout the conference.Continue reading… Forms workshop for ConCon Manchester 2016

Design patterns aren’t just for government – UX Cambridge 2015

Caroline Jarrett 14 November 2019 11 September 2015
Design patterns aren’t just for government – UX Cambridge 2015

When Tim Paul and I did a session on design patterns at the 2015 Service Design in Government conference in London, we expected to get a lively, interested group of UK central and local government people, and we did. We also metContinue reading… Design patterns aren’t just for government – UX Cambridge 2015

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