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Tag: service design in government

Inwards and outwards research: choosing your research methods according to the service lifecycle

Jane Matthews 4 May 2022 12 March 2020
Inwards and outwards research: choosing your research methods according to the service lifecycle

Is your user research looking inwards, at how your service works, or outwards, at the lives of those it affects? The right research in the right direction at the right time can truly add value – but there’s usually noContinue reading… Inwards and outwards research: choosing your research methods according to the service lifecycle

How to avoid research debt: a workshop on ResearchOps at SDinGOV 2019

Caroline Jarrett 4 May 2022 21 July 2019
How to avoid research debt: a workshop on ResearchOps at SDinGOV 2019

What happens after you’ve done some user research for your service? Decisions made, do you move on and forget it? Or do you preserve that research for re-use and future team members? I was discussing this challenge with Stephanie Rosenbaum.Continue reading… How to avoid research debt: a workshop on ResearchOps at SDinGOV 2019

Draft curriculum for ‘How to Design a Form’

Caroline Jarrett 12 March 2020 4 March 2019
Draft curriculum for ‘How to Design a Form’

In March 2019, I started working mostly with the NHS digital standards and redesign teams on their advice about patterns.  This post: gives the background to the work, explains about the draft curriculum for advice about ‘how to design aContinue reading… Draft curriculum for ‘How to Design a Form’

Design patterns in government – 2016

Caroline Jarrett 14 November 2019 11 March 2016
Design patterns in government – 2016

How can we design at scale? That’s the challenge that I’m working on with Tim Paul at the Government Digital Service. When Tim first started working at GDS, the designers could fit into a room and sharing was easy. Now we’veContinue reading… Design patterns in government – 2016

Forms workshop for ConCon Manchester 2016

Caroline Jarrett 16 March 2020 8 March 2016
Forms workshop for ConCon Manchester 2016

This forms workshop was my first opportunity to contribute to ConCon – a conference for content designers from across government. The differing perspectives of content designers working on GOV.UK and those working within services generated lively discussion during my forms workshop and throughout the conference.Continue reading… Forms workshop for ConCon Manchester 2016

Design patterns aren’t just for government – UX Cambridge 2015

Caroline Jarrett 14 November 2019 11 September 2015
Design patterns aren’t just for government – UX Cambridge 2015

When Tim Paul and I did a session on design patterns at the 2015 Service Design in Government conference in London, we expected to get a lively, interested group of UK central and local government people, and we did. We also metContinue reading… Design patterns aren’t just for government – UX Cambridge 2015

Looking forward to UXPA 2014

Caroline Jarrett 28 January 2021 3 July 2014
Looking forward to UXPA 2014

Ahead of UXPA 2014, the Futureheads UX team interviewed me about the sessions I’m running at the conference, and what else I’m looking forward to. On Monday 21 July I’m running an evening tutorial in ‘Surveys in User Experience’. I’m looking forwardContinue reading… Looking forward to UXPA 2014

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Retweet on TwitterCaroline Jarrett Retweeted
AlbertoCairoAlberto Cairo@AlbertoCairo·
13h

This is both amazing and depressing. https://twitter.com/mattxiv/status/1529181072931659777

matt@mattxiv

florida high school class president zander moricz was told by his school that they would cut his microphone if he said “gay” in his grad speech, so he replaced gay with “having curly hair.” i am in awe

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Retweet on TwitterCaroline Jarrett Retweeted
WebDevLawHeather Burns@WebDevLaw·
13h

Here follows a thread, sadly topical to so many things, which tells a story which most people outside of Scotland won't be aware of. It's about school shootings, the tabloids, the early days of social media, and what the lessons learnt then might teach us about tomorrow.

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Retweet on TwitterCaroline Jarrett Retweeted
yozYoz Grahame@yoz·
24 May

Thinking of creating new software? Please read this first.

It’s from @krusynth’s brief and excellent guide for new digital servants in Federal government.

I just had to make one small and tragically obvious edit.

2
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cjformsCaroline Jarrett@cjforms·
24 May

In which @welshflier talks about not fitting in, and now finally finding her next step

WelshFlier@welshflier

Life! https://annecollis.blogspot.com/2022/05/once-upon-time.html

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cjformsCaroline Jarrett@cjforms·
24 May

Two questions for you: a designer wants to use modals because "they are an important part of a modern website".

Q1. Is this correct?
Q2. Any references or research to support your answer to q1?

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