If you want to create a usable form, the first step is to understand what a form is. This paper was first delivered at the 47th Society for Technical Communication Conference in Florida. Introduction If you want to create aContinue reading… Designing usable forms: the three-layer model of the form
Tag: forms that work
Case study: Improving a paper form for the Open University
A large proportion of the costs of dealing with forms comes from sorting out the mistakes that people make when they fill in the form. Back in 1999, I worked with the Open University on their paper Registration Agreement and associatedContinue reading… Case study: Improving a paper form for the Open University