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Category: Surveys

How to find out about the usability of your website using a survey

Caroline Jarrett 16 March 2020 4 December 2012
How to find out about the usability of your website using a survey

My starting point for a workshop I led  at  UX Cambridge 2012  was being asked whether a usability test can use only a questionnaire with no observation? This presentation – How to find out about the usability of your website using aContinue reading… How to find out about the usability of your website using a survey

Do you trust me enough to answer this question? Trust and data quality

Jane Matthews 16 March 2020 14 November 2012
Do you trust me enough to answer this question? Trust and data quality

Here’s a question for you: what is your social security number? If you’re from the US, you probably thought: “Why should I tell you that?” From elsewhere, you probably thought, “I don’t have one of those. Does it matter?” EitherContinue reading… Do you trust me enough to answer this question? Trust and data quality

Better UX surveys for UCD2012

Caroline Jarrett 28 June 2023 12 November 2012 Leave a Comment on Better UX surveys for UCD2012
Better UX surveys for UCD2012

UCD2012 – the User Centred Design Conference in London – was an initiative organised by the Computer Society Interaction Group (BCS), British Interactive Media Association (BIMA), the Institute of Ergonomics and Human Factors (IEHF), Interaction Design Association (IxDA) and the UserContinue reading… Better UX surveys for UCD2012

How to ask about user satisfaction in a survey

Caroline Jarrett 2 November 2021 1 November 2012
How to ask about user satisfaction in a survey

Surveys often include questions about satisfaction. But what is satisfaction:  an emotional response? all about comparisons? And what does it mean for user experience? This article, first published in the November 2012 UXMatters,  examines what satisfaction means and how best to handle its complexity in aContinue reading… How to ask about user satisfaction in a survey

How to ask better questions and how to assess UX using surveys

Jane Matthews 28 June 2023 16 October 2012
How to ask better questions and how to assess UX using surveys

These slides are from the first part of a workshop I ran  For EBI on user experience surveys. They cover two key topics: how to improve the questions in surveys, and how to assess UX using a survey. Better UXContinue reading… How to ask better questions and how to assess UX using surveys

Ten tips for a better UX survey, Las Vegas 2012

Jane Matthews 28 June 2023 8 June 2012
Ten tips for a better UX survey, Las Vegas 2012

I was delighted to be invited to talk to the User Experience Professionals Association Conference in Las Vegas in June. This presentation offers tips on writing better questions, using rating scales well, improving the whole survey process, and testing, testing,Continue reading… Ten tips for a better UX survey, Las Vegas 2012

Buttons on forms and surveys: a look at some research

Caroline Jarrett 18 November 2019 12 April 2012
Buttons on forms and surveys: a look at some research

Where to put the buttons on forms? There seem to be endless discussions: Does ‘submit’ or ‘send’ or ‘OK’ go to the left or right of ‘cancel’? Does ‘next’ go to the left or right of ‘previous’? My views are:Continue reading… Buttons on forms and surveys: a look at some research

Three reasons why response from panels may not be what you want

Caroline Jarrett 1 November 2021 14 March 2012
Three reasons why response from panels may not be what you want

What might turn an honest, happy respondent into a despondent cheat? I’m a dedicated survey respondent. I have lots of reasons why I tenaciously try to respond to every survey invitation that I get: I’m collecting examples for my library ofContinue reading… Three reasons why response from panels may not be what you want

Design tips for surveys 2012 – a seminar for UIE

Caroline Jarrett 18 November 2019 28 February 2012
Design tips for surveys 2012 – a seminar for UIE

When I was invited, as a Rosenfeld Media aspiring author, to talk about surveys for the UIE All You Can Learn series of seminars, I had to think hard about how to condense a full-day training workshop into something that would work forContinue reading… Design tips for surveys 2012 – a seminar for UIE

How to get yourself started in statistics

Caroline Jarrett 30 December 2021 11 February 2012
How to get yourself started in statistics

How do you feel about statistics? For a long time, I was a stats refusenik. When I was doing my first degree back in the 1970s, I took a class in mathematical statistics but it never made any sense toContinue reading… How to get yourself started in statistics

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