If you’ve been in a forms studio with me, you’ll be familiar with the moment where I say: “No yes/no”. It’s my shorthand for “Avoid questions that only have two available answers: ‘yes’ and ‘no’. People often struggle with them”.Continue reading… No yes/no questions
Category: Forms
Thought for the day by Tim Paul: a diagram about forms
On 5th August 2021, Tim Paul (head of interaction design at the UK Government Digital Service) posted a thought for the day on Twitter with a diagram (below) that resonated with a lot of people, including me, so Tim agreedContinue reading… Thought for the day by Tim Paul: a diagram about forms
What is a design system?
Recently, Amy Hupe asked this question on Twitter: Who’s got a really clear and concise explanation of what design systems are, that would make sense to someone who’s never come across one before? We had a good discussion and IContinue reading… What is a design system?
“Write good questions for forms” advice in the NHS Digital service manual
Someone asked me about writing good questions for forms. As usual I recommended the NHS Digital service manual page as a favourite resource – and then I thought “have I put that on my website?” And I hadn’t. So hereContinue reading… “Write good questions for forms” advice in the NHS Digital service manual
A chat about forms and form builders – xgov
If you’ve tried to code digital forms entirely by hand then you’ll know why we value form builders so much – digital tools that help with the process of getting the right questions into the right order. But even theContinue reading… A chat about forms and form builders – xgov
Five ways to choose which form to fix
It was all going so well. I was running a forms workshop and we’d found lots of things to think about in the selected form. Then one participant said, sadly: “But we’ve got hundreds of forms like this”. Which ledContinue reading… Five ways to choose which form to fix
Answering surveys and talking about forms on UX Podcast
I was delighted that the team at UX Podcast chose an episode with me to rebroadcast in August 2020. UXPodcast on forms and surveys with Per Axbom and James Royal-Lawson Originally made in 2014, Per, James and I discuss aContinue reading… Answering surveys and talking about forms on UX Podcast
Discussing a topic map for how to design a better form
If you’re working on improving a form, especially a government one, what advice do you need? In April 2019, I discussed a topic map that might help to answer that question in a webinar for Digital.GOV. To find out moreContinue reading… Discussing a topic map for how to design a better form
Draft curriculum for ‘How to Design a Form’
Post originally published in 2019; updated in 2022 In March 2019, I was working mostly with the NHS digital standards and redesign team on their advice about patterns. This post: gave the background to the work, explained about the draftContinue reading… Draft curriculum for ‘How to Design a Form’
Forms, surveys and the need to be brave: UX Insider interview
I’ve always really enjoyed reading the ‘UX Insider’ interviews conducted by Damian Rees of experienceux. The one with Tara Land about her work at GDS is a particular favourite. So I felt very honoured when Damian contacted me to allow me toContinue reading… Forms, surveys and the need to be brave: UX Insider interview