Setting usability requirements for a website containing a form

This paper, co-authored with Sarah Allen Miller,  was originally presented at the Society for Technical Communication Conference, Chicago, Illinois, 2001 Why set usability requirements In traditional systems development, users were locked into systems and had little choice about whether to use them. If they wereContinue reading… Setting usability requirements for a website containing a form

Understanding the costs of data capture: paper, automatic and with the internet

Organisations have sometimes been surprised and disappointed when they re-engineer a forms-based data capture process but fail to achieve their anticipated savings. This paper, delivered to the CIMTECH conference, University of Hertfordshire,  in 2000 explains: how capture costs are built up fromContinue reading… Understanding the costs of data capture: paper, automatic and with the internet