Design tips for complex forms, J Boye 2011

I was invited to the 2011 J.Boye conference in Aarhus Denmark to deliver a presentation on designing complex forms.

People experience forms at three levels – appearance, conversation and relationship – and complexity affects each of them. Using examples from the UK and Danish governments my presentation looks at best practice at each level to deliver forms that people can use – and that give organisations the information they need.