Many thanks to Vicky Teinaki for collaborating on our workshop – Creating truly accessible forms – at the Service Design in Government conference in Edinburgh, 2024.
(Update, 2025: very sadly, Vicky died in January this year. This was the last event we did together. I’ll miss her very much).
We used the session to encourage participants to consider running similiar workshops in their own organisations. We got some great comments and discussion, so I’d also like to thank everyone who joined us.
If you’d like to run a workshop like this yourself and didn’t have a chance to be at the one in Edinburgh, you might want to listen to: Ladies that UX Seattle: Creating truly accessible forms
The Seattle and Edinburgh versions both focus mainly on the content and service design aspects of accessibility. If you’re more interested in interaction design, then have a look at the first workshop in the series: Ladies that UX Brighton accessible online forms workshop resources on Notion (creative commons licence).
View the presentation slides as a PDF: Creating truly accessible forms: SDinGOV 2024
Links and resources from this presentation:
- Edinburgh City Council parking ticket viewer
- Accessibility statement for Edinburgh PCN portal
- Microsoft Inclusive 101 Guidebook (.pdf download)
- Web Content Accessibility Guidelines – Forms tutorial
- Scottish Government Design System
- U.S. Web Design System
- GOV.UK Design system
- The question protocol: How to make sure every form field is necessary
- Question protocols in the UK government service manual (form structure)
- Question protocols in the Irish government guidance on forms
- Which forms have the highest abandonment rate? by Zuko
- Accessible numbers: Fill in the information you have
- Improve validation with adaptive messages by Baymard
- Learn how to fix common accessibility mistakes in forms
- Adam Liptrot’s pattern checker to help teams implementing GOV.UK design patterns and HMRC design patterns