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Tag: user research

Listen First Ask Second

Caroline Jarrett 14 November 2019 14 November 2019
Listen First Ask Second

For World Usability Day, November 14 2019, I’m excited to announce the first in a series of Effortmark stickers and posters. ‘Listen First, Ask Second’ is the result of a collaboration with award-winning illustrator Julia Allum. Good design starts withContinue reading… Listen First Ask Second

Six things I learned in six months as a user researcher – Zoe McClatchey

Caroline Jarrett 12 March 2020 8 July 2019
Six things I learned in six months as a user researcher – Zoe McClatchey

Zoe McClatchey is a designer with NHS Digital. We have worked together during her current placement. I was impressed by her user research skills, so I was delighted when she agreed to let me republish her reflections on her userContinue reading… Six things I learned in six months as a user researcher – Zoe McClatchey

Doing research with people who are not users: consultation

Jane Matthews 7 November 2019 28 August 2017
Doing research with people who are not users: consultation

User research is central to our work in User Experience: doing research to find out about our users, then acting on what we’ve learned—or persuading our colleagues to act on a shared understanding of what we have learned. But whatContinue reading… Doing research with people who are not users: consultation

Getting value from user research

Jane Matthews 18 November 2019 4 August 2014
Getting value from user research

‘What are your favourite ways to learn about your users?’ was the topic in the August Ask UXMatters column. It was an opportunity for me to point out “there is value in learning about users only if our colleagues canContinue reading… Getting value from user research

Usability testing for survey research

Jane Matthews 17 March 2020 8 October 2011
Usability testing for survey research

It was a pleasure to prepare a seminar with Emily Geisen for the SAPOR conference in Raleigh, North Carolina – comparing her experience of usability testing of surveys with my own of usability testing in general. Our workshop slides are now available:Continue reading… Usability testing for survey research

Culture part 2 – what really matters in designing for different cultures

Jane Matthews 20 March 2020 21 January 2009
Culture part 2 – what really matters in designing for different cultures

Recently, culture and design has been a big theme for me. I had the opportunity to travel halfway around the world to Cairns, Australia, to take part in the OzCHI conference – and in particular, the workshop on Inclusivity InteractionContinue reading… Culture part 2 – what really matters in designing for different cultures

Colours and Culture – don’t always believe what you read

Jane Matthews 4 December 2019 4 December 2008
Colours and Culture – don’t always believe what you read

The ‘worldwide’ bit of the web made many of us realise that our web designs have the potential to reach the whole world. Some of us work for organisations that explicitly want to attract audiences from many different countries. AndContinue reading… Colours and Culture – don’t always believe what you read

What’s in it for me? Rewarding course evaluators

Jane Matthews 4 December 2019 7 September 2008
What’s in it for me? Rewarding course evaluators

Everyone likes to be rewarded for their efforts. Course evaluators are no exception. We get asked often to look at new online courses and sometimes even get offered a login name and password to a course that other people wouldContinue reading… What’s in it for me? Rewarding course evaluators

Search is now normal behaviour. What do we do about that?

Jane Matthews 4 December 2019 20 June 2008
Search is now normal behaviour. What do we do about that?

This presentation, co-authored with Whitney Quesenbery, Ian Roddis, Viki Stirling and Sarah Allen, was delivered at  UPA 2008 – The Many Faces of User Experience June 16-20,2008, Baltimore, Maryland, USA http://www.usabilityprofessionals.org Exploring the way search affects usability of a site SomeContinue reading… Search is now normal behaviour. What do we do about that?

When more data really isn’t the issue

Jane Matthews 4 December 2019 3 February 2008
When more data really isn’t the issue

A few years ago, a rather dull conference speaker spoke one phrase that stuck in my mind. He said: “I was at this meeting, and I heard a voice going ‘blah blah blah’. And then I realised: it was me”.Continue reading… When more data really isn’t the issue

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cjformsCaroline Jarrett@cjforms·
18h

Today’s flower photo is a lovely bunch that a friend sent me, still looking pretty good two weeks later. I’m especially fond of the unusual dusky pink carnations with hints of green

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cjformsCaroline Jarrett@cjforms·
23h

In today’s episode of “Fix the forms, one at a time”, the best example I’ve seen so far acknowledging the reason for asking for gender.

Looking forward to seeing examples of “gender for our not-yet-updated computer system” in future

(Via @kitation)

Dr J Harrison@drjharrison

UX people - THIS is what is known as a bit of “delight”

From @TripActions - it made what is usually a horrible experience feel so much better - as I was seen and respected!

Inclusion - it’s not that fucking hard people!!

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cjformsCaroline Jarrett@cjforms·
24 Jan

Today’s flower photo had to feature snow. This is a leftover rose that has clung on into the winter.

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Retweet on TwitterCaroline Jarrett Retweeted
sbattrawdenDr Samantha Batt-Rawden 💙@sbattrawden·
23 Jan

I am devastated to hear that migrant NHS staff who have risked their lives during the pandemic to keep us all safe have been DENIED a vaccine due to not having an NHS number. This is completely unacceptable and we won’t stand for it. RT if you agree. https://twitter.com/theda_uk/status/1352953410849533952

Doctors’ Association UK 💙@TheDA_UK

Our letter to @MattHancock today after hearing reports that #NHS staff are being denied the #covidvaccine because they don't have an NHS number.

#ProtectTheFrontline 2

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cjformsCaroline Jarrett@cjforms·
23 Jan

Today’s flower photo is of a couple of choisya blossoms way out of season that I saw on a local walk, illuminated by some unusual winter sun

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