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Tag: user research

Research needs space to breathe – an Effortmark poster

Caroline Jarrett 23 March 2022 10 November 2021
Research needs space to breathe – an Effortmark poster

‘Research needs space to breathe’ is a poster in my continuing collaboration with illustrator Julia Allum. The words come from a blog post by user researcher Amy Everett. In her post, Amy talks about setting expectations when doing research, aboutContinue reading… Research needs space to breathe – an Effortmark poster

Try a preliminary sift to streamline your card-sorts

Caroline Jarrett 6 January 2023 8 November 2021
Try a preliminary sift to streamline your card-sorts

Here’s my favourite tip for card sorting. I get each participant to first of all put the cards into four categories: Things I definitely need or would do right now Things I have done or needed in the past ThingsContinue reading… Try a preliminary sift to streamline your card-sorts

Inwards and outwards research: choosing your research methods according to the service lifecycle

Jane Matthews 4 May 2022 12 March 2020
Inwards and outwards research: choosing your research methods according to the service lifecycle

Is your user research looking inwards, at how your service works, or outwards, at the lives of those it affects? The right research in the right direction at the right time can truly add value – but there’s usually noContinue reading… Inwards and outwards research: choosing your research methods according to the service lifecycle

Listen First Ask Second

Caroline Jarrett 8 November 2024 14 November 2019
Listen First Ask Second

For World Usability Day, November 14 2019, I’m excited to announce the first in a series of Effortmark stickers and posters. ‘Listen First, Ask Second’ is the result of a collaboration with award-winning illustrator Julia Allum. Good design starts withContinue reading… Listen First Ask Second

Six things I learned in six months as a user researcher – Zoe McClatchey

Caroline Jarrett 8 November 2024 8 July 2019
Six things I learned in six months as a user researcher – Zoe McClatchey

Zoe McClatchey is a designer with NHS Digital. We have worked together during her current placement. I was impressed by her user research skills, so I was delighted when she agreed to let me republish her reflections on her userContinue reading… Six things I learned in six months as a user researcher – Zoe McClatchey

Doing research with people who are not users: consultation

Caroline Jarrett 11 November 2024 28 August 2017
Doing research with people who are not users: consultation

This post is co-authored by Naintara (Tara) Land, formerly Head of User Research for the UK Government Digital Service (the people behind GOV.UK). User research is central to our work in User Experience: doing research to find out about ourContinue reading… Doing research with people who are not users: consultation

Getting value from user research

Jane Matthews 29 October 2021 4 August 2014
Getting value from user research

‘What are your favourite ways to learn about your users?’ was the topic in the August Ask UXMatters column. It was an opportunity for me to point out that there is value in learning about users only if our colleaguesContinue reading… Getting value from user research

Usability testing for survey research

Jane Matthews 17 March 2020 8 October 2011
Usability testing for survey research

It was a pleasure to prepare a seminar with Emily Geisen for the SAPOR conference in Raleigh, North Carolina – comparing her experience of usability testing of surveys with my own of usability testing in general. Our workshop slides are now available:Continue reading… Usability testing for survey research

Culture part 2 – what really matters in designing for different cultures

Jane Matthews 20 March 2020 21 January 2009
Culture part 2 – what really matters in designing for different cultures

Recently, culture and design has been a big theme for me. I had the opportunity to travel halfway around the world to Cairns, Australia, to take part in the OzCHI conference – and in particular, the workshop on Inclusivity InteractionContinue reading… Culture part 2 – what really matters in designing for different cultures

Colours and Culture – don’t always believe what you read

Jane Matthews 4 December 2019 4 December 2008
Colours and Culture – don’t always believe what you read

The ‘worldwide’ bit of the web made many of us realise that our web designs have the potential to reach the whole world. Some of us work for organisations that explicitly want to attract audiences from many different countries. AndContinue reading… Colours and Culture – don’t always believe what you read

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