‘Research needs space to breathe’ is a poster in my continuing collaboration with illustrator Julia Allum. The words come from a blog post by user researcher Amy Everett. In her post, Amy talks about setting expectations when doing research, aboutContinue reading… Research needs space to breathe – an Effortmark poster
Tag: user research
Try a preliminary sift to streamline your card-sorts
Here’s my favourite tip for card sorting. I get each participant to first of all put the cards into four categories: Things I definitely need or would do right now Things I have done or needed in the past ThingsContinue reading… Try a preliminary sift to streamline your card-sorts
Inwards and outwards research: choosing your research methods according to the service lifecycle
Is your user research looking inwards, at how your service works, or outwards, at the lives of those it affects? The right research in the right direction at the right time can truly add value – but there’s usually noContinue reading… Inwards and outwards research: choosing your research methods according to the service lifecycle
Listen First Ask Second
For World Usability Day, November 14 2019, I’m excited to announce the first in a series of Effortmark stickers and posters. ‘Listen First, Ask Second’ is the result of a collaboration with award-winning illustrator Julia Allum. Good design starts withContinue reading… Listen First Ask Second
Six things I learned in six months as a user researcher – Zoe McClatchey
Zoe McClatchey is a designer with NHS Digital. We have worked together during her current placement. I was impressed by her user research skills, so I was delighted when she agreed to let me republish her reflections on her userContinue reading… Six things I learned in six months as a user researcher – Zoe McClatchey
Doing research with people who are not users: consultation
This post is co-authored with Naintara (Tara) Land, formerly Head of User Research for the UK Government Digital Service (the people behind GOV.UK). User research is central to our work in User Experience: doing research to find out about ourContinue reading… Doing research with people who are not users: consultation
Getting value from user research
‘What are your favourite ways to learn about your users?’ was the topic in the August Ask UXMatters column. It was an opportunity for me to point out that there is value in learning about users only if our colleaguesContinue reading… Getting value from user research
Usability testing for survey research
It was a pleasure to prepare a seminar with Emily Geisen for the SAPOR conference in Raleigh, North Carolina – comparing her experience of usability testing of surveys with my own of usability testing in general. Our workshop slides are now available:Continue reading… Usability testing for survey research
Culture part 2 – what really matters in designing for different cultures
Recently, culture and design has been a big theme for me. I had the opportunity to travel halfway around the world to Cairns, Australia, to take part in the OzCHI conference – and in particular, the workshop on Inclusivity InteractionContinue reading… Culture part 2 – what really matters in designing for different cultures
Colours and Culture – don’t always believe what you read
The ‘worldwide’ bit of the web made many of us realise that our web designs have the potential to reach the whole world. Some of us work for organisations that explicitly want to attract audiences from many different countries. AndContinue reading… Colours and Culture – don’t always believe what you read