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Tag: GDS

Government services are for people, not for the government

Caroline Jarrett 17 June 2017 20 October 2016
Government services are for people, not for the government

During my recent visit to the Czech Republic, Běla Beránková interviewed me on behalf of  Lupa.cz – the country’s internet host. For the original Czech: Aby bylo jasno. Úředníci tu nejsou pro vládu, ale pro lidi My thanks to Lupa for permission toContinue reading… Government services are for people, not for the government

Designing better public services: LibDesign Conference 2016 Prague

Caroline Jarrett 9 August 2021 2 September 2016
Designing better public services: LibDesign Conference 2016 Prague

To design better public services, we need to unite efforts from inside and outside the public sector – and many roles within it. LibDesign 2016 in Prague Last week in Prague, LibDesign 2016 brought together librarians, web designers, civil servants and academics toContinue reading… Designing better public services: LibDesign Conference 2016 Prague

Design patterns for government: a community not a library

Jane Matthews 16 March 2020 3 June 2016
Design patterns for government: a community not a library

The UK government now has several hundred designers working on services for citizens. How do we design at scale? This presentation to UXPA’s 2016 conference in Seattle describes some of methods and tools we are using to collaborate. Design Patterns for GovernmentContinue reading… Design patterns for government: a community not a library

Design at scale: building a design community

Caroline Jarrett 16 March 2020 11 December 2015
Design at scale: building a design community

The following article, written with Tim Paul, first appeared in UX Magazine:  Design at scale: Building a design community. It focuses on four design patterns we’d been working on for the GDS Service Manual: dates; display of error messages; gender andContinue reading… Design at scale: building a design community

My new favourite form. Really.

Caroline Jarrett 11 August 2021 22 September 2015
My new favourite form. Really.

I have a new favourite form: HMRC’s Pay your self-assessment online. Enjoy! But maybe before you do, you’d like a little explanation? OK, I’ll back up a bit and explain. Making better forms isn’t easy I’m a forms specialist –Continue reading… My new favourite form. Really.

Discussion: Design for Everyone – at the Service Design in Government conference

Caroline Jarrett 16 March 2020 30 May 2014
Discussion: Design for Everyone – at the Service Design in Government conference

How do we make our services available to everyone who needs to use them? A group of us at the Service Design in Government 2014 conference came together in a Goldfish Bowl group to talk about our personal and design challenges.Continue reading… Discussion: Design for Everyone – at the Service Design in Government conference

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cjforms Caroline Jarrett @cjforms ·
15h

Today I learned that in La Paz, Bolivia, people dressed in zebra costumes help folks to cross the road at zebra crossings 🦓

https://youtu.be/EHPZRHax9CY

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cjforms Caroline Jarrett @cjforms ·
19h

This is one of @Lenniesaurus's best ever

✨Lentil Pentil✨ @Lenniesaurus

Roll up, roll up. 🚨 https://twitter.com/Lenniesaurus/status/1542219042219507713

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amy_hupe Amy Hupe @amy_hupe ·
20h

I’ve written about why we need to change the way we describe bad design patterns - and what to say instead.

Thanks to @candiwrites and @CuriousScutter for making me aware of this issue in the first place.

⚠️ Content warning: racist language

https://bit.ly/3nuC3lt

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cjforms Caroline Jarrett @cjforms ·
20h

In today's episode of "Fix the forms, one at a time", I've had to give up on notifying @nsandihelp about my father's death online because of the rigid and unhelpful structure of their online form.

Now doing a paper form. Which is in 6pt type. Or smaller. Why?

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monaghan_lizy liz monaghan @monaghan_lizy ·
30 Jun

Photos shared with permission
Today at the hospice we were privileged to share a special moment between our patient and her horse.
Thank you to all that were involved in making this happen. @fnhcofficial @BucksHealthcare

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