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Tag: better surveys

Getting valid results from surveys: meet the Survey Octopus

Jane Matthews 13 November 2024 30 October 2015
Getting valid results from surveys: meet the Survey Octopus

Surveys are a powerful research method, but not easy to get right. The Survey Octopus is a way of thinking through the issues that will ensure that you’ll get solid results from your survey that you can use to makeContinue reading… Getting valid results from surveys: meet the Survey Octopus

Making presentations accessible

Jane Matthews 13 November 2024 15 October 2015
Making presentations accessible

“Could you make sure my older presentations are fully accessible?” Caroline’s request seemed an easy enough task: we’re both keen to ensure that we reach the widest possible audience. Armed with an early version of Whitney Quesenbery’s tips on accessibleContinue reading… Making presentations accessible

Total Survey Error for non-specialists, Baltimore 2015

Caroline Jarrett 13 November 2024 22 September 2015
Total Survey Error for non-specialists, Baltimore 2015

Total Survey Error (TSE) is a crucial concept in survey methodology, but one that I’ve struggled to get my head around myself. Eventually I realised that although the issues in TSE are often presented as linear flows, they are actually allContinue reading… Total Survey Error for non-specialists, Baltimore 2015

An unanswerable survey invitation

Jane Matthews 18 November 2019 16 June 2014
An unanswerable survey invitation

“Choose a single question and get it in front of some users” – that’s what I wrote myself in my aims for the survey book I’m currently writing. Evernote recently sent me an email that corresponds to that advice. TheContinue reading… An unanswerable survey invitation

Ten tips for a better UX survey, Las Vegas 2012

Jane Matthews 28 June 2023 8 June 2012
Ten tips for a better UX survey, Las Vegas 2012

I was delighted to be invited to talk to the User Experience Professionals Association Conference in Las Vegas in June. This presentation offers tips on writing better questions, using rating scales well, improving the whole survey process, and testing, testing,Continue reading… Ten tips for a better UX survey, Las Vegas 2012

Design tips for surveys 2012 – a seminar for UIE

Caroline Jarrett 18 November 2019 28 February 2012
Design tips for surveys 2012 – a seminar for UIE

When I was invited, as a Rosenfeld Media aspiring author, to talk about surveys for the UIE All You Can Learn series of seminars, I had to think hard about how to condense a full-day training workshop into something that would work forContinue reading… Design tips for surveys 2012 – a seminar for UIE

How to do a survey in six steps

Jane Matthews 21 November 2019 28 November 2011
How to do a survey in six steps

Question: What’s the difference between a questionnaire and a survey? Answer: A questionnaire is a series of questions and answers on a topic; a survey is the overall process of obtaining useful information using a questionnaire. Question: OK then, whatContinue reading… How to do a survey in six steps

Surveys in practice and theory, J Boye 2011

Caroline Jarrett 28 June 2023 8 November 2011
Surveys in practice and theory, J Boye 2011

At the 2011 J.Boye conference in Aarhus Denmark, I had the opportunity to run a workshop on surveys. We focused mainly on the practicalities of  better surveys: how to write better questions and how to run a good survey process from startContinue reading… Surveys in practice and theory, J Boye 2011

Surveys that could be better: Radisson

Jane Matthews 1 February 2021 30 May 2011
Surveys that could be better: Radisson

For this month’s post for my Surveys that Work blog on Rosenfeld Media I’m handing over to Gerry Gaffney – for a forensic examination of one customer survey he recently encountered. Apart from being co-author of my book, Forms thatContinue reading… Surveys that could be better: Radisson

Do incentives help to improve response rate?

Jane Matthews 17 March 2020 8 March 2011
Do incentives help to improve response rate?

Why do people fill in surveys? Did you answer: “Because they’re hoping to win the prize in the draw that’s offered?” No? I thought not. And of course, you’re right, but there is some evidence that incentives can work. I’mContinue reading… Do incentives help to improve response rate?

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