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Tag: better forms

How to look at the content in a form, UK cross-government content meetup

Jane Matthews 11 November 2024 30 June 2016
How to look at the content in a form, UK cross-government content meetup

Good forms work across three layers: appearance: are they easy to use and easy to read? conversation: are they easy to understand and easy to answer? relationship: can the user easily get it done and easily move on? I had greatContinue reading… How to look at the content in a form, UK cross-government content meetup

How to look at a form, Industryconf 2016

Jane Matthews 11 November 2024 20 April 2016
How to look at a form, Industryconf 2016

Forms – the only non-optional part of most user experiences, but often the part that gets the least attention. My session at the 2016 Industry Conf in Newcastle was an opportunity to lead the audience through the design of typical formsContinue reading… How to look at a form, Industryconf 2016

Design patterns in government – 2016

Caroline Jarrett 13 November 2024 11 March 2016
Design patterns in government – 2016

How can we design at scale? That’s the challenge that I’m working on with Tim Paul at the Government Digital Service. When Tim first started working at GDS, the designers could fit into a room and sharing was easy. Now we’veContinue reading… Design patterns in government – 2016

Creating forms that help voters take action

Jane Matthews 13 November 2024 30 October 2015
Creating forms that help voters take action

The Field Guide Series aims to equip local election officials in the US with the information they need to ensure voters are able to vote as they intend. It was a privilege to be involved in this Center for CivicContinue reading… Creating forms that help voters take action

A community, not a library: design patterns for government services

Jane Matthews 13 November 2024 28 October 2015
A community, not a library: design patterns for government services

This workshop at UX New Zealand 2015 was a chance for me to lead a discussion on design patterns and forms elements for the UK government website GOV.UK. Looking at our experiences within the UK Government Digital Service #gdsteam theContinue reading… A community, not a library: design patterns for government services

My new favourite form. Really.

Caroline Jarrett 13 November 2024 22 September 2015
My new favourite form. Really.

I have a new favourite form: HMRC’s Pay your self-assessment online. Enjoy! But maybe before you do, you’d like a little explanation? OK, I’ll back up a bit and explain. Making better forms isn’t easy I’m a forms specialist –Continue reading… My new favourite form. Really.

Forms studio at UX Bristol

Caroline Jarrett 13 November 2024 17 July 2015
Forms studio at UX Bristol

Sometimes conferences are about getting lots of people together in big rooms, often over several days. UX Bristol isn’t like that. It’s one of the hottest tickets in the UK, selling out in minutes, because the organisers deliberately keep itContinue reading… Forms studio at UX Bristol

Design tips for complex forms, Washington 2013

Caroline Jarrett 1 December 2021 10 July 2013 Leave a Comment on Design tips for complex forms, Washington 2013
Design tips for complex forms, Washington 2013

At the User Experience Professionals Association Conference in Washington in 2013, I returned to the topic of complex forms. I chose the example of applying for a US passport, a typical government process that exposes the challenges of creating a consistentContinue reading… Design tips for complex forms, Washington 2013

How to improve a complex form

Jane Matthews 18 November 2019 13 June 2012
How to improve a complex form

If you have a long, complicated form then here are some things that you can do to help users through it: Find out which parts of it are truly necessary. Can you simplify it at all, or perhaps delay someContinue reading… How to improve a complex form

The art of writing very little: how to improve your forms

Caroline Jarrett 9 August 2023 17 March 2012
The art of writing very little: how to improve your forms

Guest post by Gerry Gaffney, co-author with Caroline Jarrett of Forms That Work: designing web forms for usability. Technical communicators are familiar with the challenges of communicating with audiences who are reluctant to read. Clearly written, thoughtfully designed, well-formatted text isContinue reading… The art of writing very little: how to improve your forms

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