Recently, I wrote about SUS: a good enough usability questionnaire, the scale devised by John Brookes. Bengt Göransson commented that he uses it as part of his âtool boxâ, pointing out that it is important to use it alongside other methodsContinue reading… SUS Svensk: System Usability Scale in Swedish
Category: Surveys
Book review: How to Lie with Statistics – not recommended
Update in 2025: I no longer recommend this book. See Why I no longer recommend how to lie with statistics Surveys are all about getting numeric data, and then reporting on it. What points do you want to make withContinue reading… Book review: How to Lie with Statistics – not recommended
Do incentives help to improve response rate?
Why do people fill in surveys? Did you answer: âBecause theyâre hoping to win the prize in the draw thatâs offered?â No? I thought not. And of course, youâre right, but there is some evidence that incentives can work. IâmContinue reading… Do incentives help to improve response rate?
Book review: The Psychology of Survey Response
This month, Iâve been working on a chapter on survey questions for my forthcoming book on Surveys That Work. It has meant revisiting my library of books about questions. My favourite, easily, is: âThe Psychology of Survey Responseâ by Roger Tourangeau, LanceContinue reading… Book review: The Psychology of Survey Response
2010 in 46 surveys: too many
I take a lot of screenshots: websites in general, forms specifically, and of course surveys. Those specific to a project go into particular folders; the rest are filed by year. Today I was hunting through for inspiration for the chapterContinue reading… 2010 in 46 surveys: too many
Surveys in the news: Valentine’s Day
It was a familiar type of email, and one that Iâd usually just delete, but in the interests of the Surveys that Work book I’m writing I opened it. âValentineâs Day Romance Survey Resultsâ from Fresh Flowers and Gifts in Australia.Continue reading… Surveys in the news: Valentine’s Day
SUS: a good enough usability questionnaire
One challenge of survey design is whether to use an existing questionnaire, or roll-your-own, or do some sort of hybrid. One of the best-known usability questionnaires is SUS. Is it good enough? Iâm going to start by mentioning the advantages andContinue reading… SUS: a good enough usability questionnaire
Book review: Internet, Mail, and Mixed-Mode Surveys: The Tailored Design Method
Youâre looking for a book on surveys, and my one isnât yet out. What do to? I thought Iâd help by sharing some of my favourites over the next few months. These will be the titles that I find myselfContinue reading… Book review: Internet, Mail, and Mixed-Mode Surveys: The Tailored Design Method
Surveys: an interview with Gerry Gaffney
My friend and co-author of my forms book, Forms That Work, interviews me about the surveys book I’m now working on. The original podcast is here: http://uxpod.com/surveys-an-interview-with-caroline-jarrett/ A transcript of the interview follows below. Gerry Gaffney: This is Gerry Gaffney withContinue reading… Surveys: an interview with Gerry Gaffney
Surveys that work: using questionnaires to gather useful data, presentation to OZCHI 2010
This presentation to the 22nd Australasian Computer-Human Interaction Conference, OZCHI 2010, compares survey processes and looks at some of the detail of designing surveys â including how to avoid survey error. Surveys that work: using questionnaires to gather usefulContinue reading… Surveys that work: using questionnaires to gather useful data, presentation to OZCHI 2010