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Category: Surveys

Some thoughts about surveys for Olin College of Engineering Students 2024

Caroline Jarrett 26 February 2025 20 November 2024
Some thoughts about surveys for Olin College of Engineering Students 2024

Would you like a lightning introduction to the errors in Total Survey Error? I was delighted when Sarah Bloomer for inviting me back to talk to her Olin College of Engineering students again, and decided that we would zip throughContinue reading… Some thoughts about surveys for Olin College of Engineering Students 2024

How to design effective customer surveys: interview for Insights Unlocked

Caroline Jarrett 28 August 2024 17 June 2024
How to design effective customer surveys: interview for Insights Unlocked

I was delighted when the team at User Testing asked me join them for their #InsightsUnlocked podcast. When it comes to creating an effective customer survey, there’s no substitute for user research. Until you’ve watched users trying to answer yourContinue reading… How to design effective customer surveys: interview for Insights Unlocked

Coffee and content: Using surveys to uncover audience insights

Caroline Jarrett 26 February 2025 20 February 2024
Coffee and content: Using surveys to uncover audience insights

Content design is crucial for surveys, so it was fun to turn that around and think about surveys for content design for a change, as part of the Coffee and Content webinar series. My theme was ‘Using surveys to uncoverContinue reading… Coffee and content: Using surveys to uncover audience insights

Some thoughts about surveys – talk for students at Olin College of Engineering

Caroline Jarrett 26 February 2025 15 November 2023
Some thoughts about surveys – talk for students at Olin College of Engineering

It was such a pleasure to spend time with students at Olin College, and their tutor Sarah Bloomer, talking about surveys. They’ve been reading my book and writing their own surveys and asked me some great questions in the session.Continue reading… Some thoughts about surveys – talk for students at Olin College of Engineering

Two ways to improve your survey for Delib

Caroline Jarrett 26 February 2025 17 May 2023
Two ways to improve your survey for Delib

How can we make surveys more useful in the context of local government consultations? I recently had the opportunity to explore that question at a user group meeting organised by Delib, the provider of the Citizen Space platform that helpsContinue reading… Two ways to improve your survey for Delib

Four ways to make a better survey, WebExpo2023

Caroline Jarrett 26 February 2025 21 April 2023
Four ways to make a better survey, WebExpo2023

In this half-day survey workshop for WebExpo2023, I led a lively group of Czech attendees through four methods for improving their next survey: Goals: Ruthlessly focus your survey on an immediate decision.  I talked about the survey process from goalsContinue reading… Four ways to make a better survey, WebExpo2023

The Most Crucial Question and the Burning Issue for Product Makers

Caroline Jarrett 7 June 2023 3 April 2023
The Most Crucial Question and the Burning Issue for Product Makers

The Product Makers community invited me to share some thoughts about surveys. To get the best value from a survey, it’s important to be really clear on why you are doing it. In this talk, I encouraged product makers toContinue reading… The Most Crucial Question and the Burning Issue for Product Makers

Stop using no-reply email addresses

Caroline Jarrett 29 November 2022 18 November 2022
Stop using no-reply email addresses

We are visiting relatives at Christmas this year. They’ve got a houseful already, including several lovely but very young children. “Would you mind booking somewhere nearby rather than staying with us?” Hmm, let me think about that. Two seconds later,Continue reading… Stop using no-reply email addresses

Using and abusing surveys in customer onboarding – ebook chapter

Caroline Jarrett 3 November 2022 3 November 2022
Using and abusing surveys in customer onboarding – ebook chapter

Badly thought-out forms and surveys can damage your organisation’s relationship with its customers at any stage. But a bad question in the onboading process can stop your customers from having any relationship with you at all. That’s the theme ofContinue reading… Using and abusing surveys in customer onboarding – ebook chapter

Creating effective surveys for instructional design: podcast

Caroline Jarrett 23 October 2024 6 September 2022
Creating effective surveys for instructional design: podcast

It’s always fun to compare ideas with an expert with a different focus, so I especially enjoyed a chat about surveys with instructional design expert Connie Malamed, The eLearning Coach. We discussed: the difference between a questionnaire and a surveyContinue reading… Creating effective surveys for instructional design: podcast

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Latest Blog Posts

  • Error rates and data quality – my 2025 topic12 May 2025
    In 2025, I’m focusing on error rates and data quality. My plan is to update this postContinue reading... Error rates and data quality – my 2025 topic
  • Getting forms right: how better words lead to better results3 December 2024
    Content design is crucial for good forms, so I was thrilled when Content Club in London askedContinue reading... Getting forms right: how better words lead to better results
  • Some thoughts about surveys for Olin College of Engineering Students 202420 November 2024
    Would you like a lightning introduction to the errors in Total Survey Error? I was delighted whenContinue reading... Some thoughts about surveys for Olin College of Engineering Students 2024

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