Why we need a ‘qualification brain’: from product catalogue to dominant narrative – enabling web-enquirers to understand and navigate through a flexible but complex curriculum This paper for the 23rd ICDE World Conference on Open Learning and Distance Education, Maastricht,Continue reading… Why we need a ‘qualification brain’
Category: Presentation
Where to place labels in forms
Eye-tracking data revealed the good, bad and ugly of forms design, as presented in this talk to UKPA UK – the User Experience Professional Association’s 2009 conference. But the session was also a chance to tackle some of the other controversiesContinue reading… Where to place labels in forms
Search is now normal behaviour. What do we do about that?
This presentation, co-authored with Whitney Quesenbery, Ian Roddis, Viki Stirling and Sarah Allen, was delivered at UPA 2008 – The Many Faces of User Experience June 16-20,2008, Baltimore, Maryland, USA http://www.usabilityprofessionals.org Exploring the way search affects usability of a site SomeContinue reading… Search is now normal behaviour. What do we do about that?
Expert review helps to improve a complex form
Applying for Lasting power of Attorney is often something people do at a time of challenge or stress. In this presentation to the Sixth International PLAIN Language Conference I describe a case study for the US Department of Constitutional Affairs where ourContinue reading… Expert review helps to improve a complex form
Making a better web form
Which usability changes make the biggest difference? Invited by LoanBright to review their forms, we were surprised by some of the results. Among the changes we tested – layout, wording of questions, addition of extra pages – the only one to make a significant differenceContinue reading… Making a better web form
Making web forms easy to fill in
Introduction and definitions What is a form? BFMA has its own definition, but for this tutorial I am going to propose one that looks at a form from the point of view of the person who fills it in –Continue reading… Making web forms easy to fill in
How to obtain maximum insight by cross-referring site statistics, San Francisco, 2002
Slides from a presentation to the IIR/IMRO Symposium “Web-based surveys and usability testing”, San Francisco, California, US. The presentation describes a project at the UK’s Open University, which wanted to explore how students make course choice decisions. The students’ motivation,Continue reading… How to obtain maximum insight by cross-referring site statistics, San Francisco, 2002
Should I use a drop-down? Four steps for choosing form elements on the web
No. Don’t use a drop-down. Updated in 2023. Back in 2001, Sarah Allen and I wrote this paper, and I delivered it at the 48th Society for Technical Communication Conference in Chicago, Illinois. We had done plenty of testing ofContinue reading… Should I use a drop-down? Four steps for choosing form elements on the web
Setting usability requirements for a website containing a form
This paper, co-authored with Sarah Allen Miller, was originally presented at the Society for Technical Communication Conference, Chicago, Illinois, 2001 Why set usability requirements? In traditional systems development, users were locked into systems and had little choice about whether to use them. If they wereContinue reading… Setting usability requirements for a website containing a form
‘How to’ manual on forms design: guidelines on font size
This paper presents some of the conflicting advice offered to designers on one particular topic in accessibility: the choice of font size for visually impaired people. This creates practical difficulties for designers when trying to apply the advice. It wasContinue reading… ‘How to’ manual on forms design: guidelines on font size