This paper, co-authored with Sarah Allen Miller, was originally presented at the Society for Technical Communication Conference, Chicago, Illinois, 2001 Why set usability requirements In traditional systems development, users were locked into systems and had little choice about whether to use them. If they wereContinue reading… Setting usability requirements for a website containing a form
Category: Presentation
Understanding the costs of data capture: paper, automatic and with the internet
Organisations have sometimes been surprised and disappointed when they re-engineer a forms-based data capture process but fail to achieve their anticipated savings. This paper, delivered to the CIMTECH conference, University of Hertfordshire, in 2000 explains: how capture costs are built up fromContinue reading… Understanding the costs of data capture: paper, automatic and with the internet
‘How to’ manual on forms design: guidelines on font size
This paper presents some of the conflicting advice offered to designers on one particular topic in accessibility: the choice of font size for visually impaired people. This creates practical difficulties for designers when trying to apply the advice. It wasContinue reading… ‘How to’ manual on forms design: guidelines on font size
Changing places: the challenges of boundaries and scalability in the workplace
“Changing Places” was a workshop at Queen Mary and Westfield College, University of London in 1999. Our focus was exploring some of the challenges and successes of online collaboration tools in the workplace – at that time, best known under the acronymContinue reading… Changing places: the challenges of boundaries and scalability in the workplace