This presentation to the Society for Technical Communication 2010 conference in Seattle, US, compares survey processes and looks at some of the detail of designing surveys – including how to avoid survey error. Surveys That Work: using questionnaires toContinue reading… Surveys That Work: Using Questionnaires to Gather Useful Data, Seattle 2010
Category: Presentation
Label placement in forms – and other time-consuming controversies
A presentation on label placement in forms for the Technical Communication Summit in Seattle, April 2010. Amongst the time-consuming controversies we look at are left and right alignment, labels above and below fields, how to handle required fields, colons, andContinue reading… Label placement in forms – and other time-consuming controversies
Designing forms for technical specialists
I had the opportunity to give a talk on forms at the EBI, part of the European Molecular Biology Laboratory (EMBL). “EBI provides freely available data from life science experiments, performs basic research in computational biology and offers an extensiveContinue reading… Designing forms for technical specialists
Using measurements to develop complex websites
If you are developing a complex website whose users will come to it to carry out complex tasks then you’re likely to want to use a range of data to support your decision-making. This was the situation when I wasContinue reading… Using measurements to develop complex websites
Usable forms
How can we design forms that are easier to read? In this presentation to the Media Trust I highlighted problems in both the ‘conversation’ and ‘appearance’ of some typical forms – and shared tips for improving the experience of users.Continue reading… Usable forms
Why we need a ‘qualification brain’: enabling users to navigate a complex curriculum
Why we need a ‘qualification brain’: from product catalogue to dominant narrative – enabling web-enquirers to understand and navigate through a flexible but complex curriculum This paper for the 23rd ICDE World Conference on Open Learning and Distance Education, Maastricht,Continue reading… Why we need a ‘qualification brain’: enabling users to navigate a complex curriculum
Where to place labels in forms
Small details can affect a user’s experience of filling out a form. At the 2009 UXPA conference Caroline Jarrett explains what some of those small details are and how to make forms more usable.
Search is now normal behaviour. What do we do about that?
This presentation, co-authored with Whitney Quesenbery, Ian Roddis, Viki Stirling and Sarah Allen, was delivered at UPA 2008 – The Many Faces of User Experience June 16-20,2008, Baltimore, Maryland, USA http://www.usabilityprofessionals.org Exploring the way search affects usability of a site SomeContinue reading… Search is now normal behaviour. What do we do about that?
Expert review helps to improve a complex form
Applying for Lasting power of Attorney is often something people do at a time of challenge or stress. In this presentation to the Sixth International PLAIN Language Conference I describe a case study for the US Department of Constitutional Affairs where ourContinue reading… Expert review helps to improve a complex form
Making a better web form
Which usability changes make the biggest difference? Invited by LoanBright to review their forms, we were surprised by some of the results. Among the changes we tested – layout, wording of questions, addition of extra pages – the only one to make a significant differenceContinue reading… Making a better web form