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Category: Forms

Government services are for people, not for the government

Caroline Jarrett 11 November 2024 20 October 2016
Government services are for people, not for the government

During my recent visit to the Czech Republic, Běla Beránková interviewed me on behalf of  Lupa.cz – the country’s internet host. My thanks to Lupa for permission to reproduce the article below, and to Běla for her help with the translation.Continue reading… Government services are for people, not for the government

Honoured by the Cooper Hewitt Smithsonian

Caroline Jarrett 11 November 2024 30 September 2016
Honoured by the Cooper Hewitt Smithsonian

Back in 2012, a Kickstarter launched to create a series of ‘Field Guides for Voter Intent’, some little books to help election officials to create better ballots. Ever since the 2000 ‘Butterfly Ballot’ controversy, this has been a cause I supported soContinue reading… Honoured by the Cooper Hewitt Smithsonian

The next big thing in user experience – putting people first

Caroline Jarrett 29 October 2021 30 July 2016
The next big thing in user experience – putting people first

In the June 2016 edition, UX Matters asked its expert panel what they see as the next big thing in user experience. Here’s my contribution. User experience seems to go in cycles. When I first started working in what we now callContinue reading… The next big thing in user experience – putting people first

How to look at the content in a form, UK cross-government content meetup

Jane Matthews 11 November 2024 30 June 2016
How to look at the content in a form, UK cross-government content meetup

Good forms work across three layers: appearance: are they easy to use and easy to read? conversation: are they easy to understand and easy to answer? relationship: can the user easily get it done and easily move on? I had greatContinue reading… How to look at the content in a form, UK cross-government content meetup

Design patterns for government: a community not a library

Jane Matthews 11 November 2024 3 June 2016
Design patterns for government: a community not a library

The UK government now has several hundred designers working on services for citizens. How do we design at scale? This presentation to UXPA’s 2016 conference in Seattle describes some of methods and tools we are using to collaborate. Design Patterns for GovernmentContinue reading… Design patterns for government: a community not a library

How to look at a form, Industryconf 2016

Jane Matthews 11 November 2024 20 April 2016
How to look at a form, Industryconf 2016

Forms – the only non-optional part of most user experiences, but often the part that gets the least attention. My session at the 2016 Industry Conf in Newcastle was an opportunity to lead the audience through the design of typical formsContinue reading… How to look at a form, Industryconf 2016

Design patterns in government – 2016

Caroline Jarrett 13 November 2024 11 March 2016
Design patterns in government – 2016

How can we design at scale? That’s the challenge that I’m working on with Tim Paul at the Government Digital Service. When Tim first started working at GDS, the designers could fit into a room and sharing was easy. Now we’veContinue reading… Design patterns in government – 2016

Forms workshop for ConCon Manchester 2016

Caroline Jarrett 13 November 2024 8 March 2016
Forms workshop for ConCon Manchester 2016

This forms workshop was my first opportunity to contribute to ConCon – a conference for content designers from across government. The differing perspectives of content designers working on GOV.UK and those working within services generated lively discussion during my forms workshop and throughout the conference.Continue reading… Forms workshop for ConCon Manchester 2016

Design at scale: building a design community

Caroline Jarrett 13 November 2024 11 December 2015
Design at scale: building a design community

The following article, written with Tim Paul, first appeared in UXPA Magazine:  Design at scale: Building a design community. It focuses on four design patterns we’d been working on for the GDS Service Manual: dates; display of error messages; gender andContinue reading… Design at scale: building a design community

Creating forms that help voters take action

Jane Matthews 13 November 2024 30 October 2015
Creating forms that help voters take action

The Field Guide Series aims to equip local election officials in the US with the information they need to ensure voters are able to vote as they intend. It was a privilege to be involved in this Center for CivicContinue reading… Creating forms that help voters take action

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