Back in January 2020, I did a thing we don’t do any more: go to a conference. It was New Adventures 2020 in Nottingham and I chose it for two reasons: Andrew Travers recommended it, and I wanted to hearContinue reading… Live and live differently – an Effortmark poster
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What is a design system?
Recently, Amy Hupe asked this question on Twitter: Who’s got a really clear and concise explanation of what design systems are, that would make sense to someone who’s never come across one before? We had a good discussion and IContinue reading… What is a design system?
“Write good questions for forms” advice in the NHS Digital service manual
Someone asked me about writing good questions for forms. As usual I recommended the NHS Digital service manual page as a favourite resource – and then I thought “have I put that on my website?” And I hadn’t. So hereContinue reading… “Write good questions for forms” advice in the NHS Digital service manual
Please make survey tools more accessible
“Which is the best survey tool for accessibility?” It’s a question that I’m asked quite often, and also that I’ve often asked myself. There are two ways to interpret this question: Which is the best survey tool for creating questionnairesContinue reading… Please make survey tools more accessible
A poster for co-design
What does co-design mean to you? This Effortmark poster for World Usability Day 2020 celebrates some of the things that co-design means to me. At the end of September 2020, I attended the inaugural meeting of a cross-government co-design community.Continue reading… A poster for co-design
A chat about forms and form builders – xgov
If you’ve tried to code digital forms entirely by hand then you’ll know why we value form builders so much – digital tools that help with the process of getting the right questions into the right order. But even theContinue reading… A chat about forms and form builders – xgov
Hello, co-design community
29th September 2020 was a really fun day for me because I attended the first meeting of a co-design community. The idea came from Janet Hughes, Delivery Director working on farming and countryside at Defra (the UK government’s Department forContinue reading… Hello, co-design community
Surveys that work: an introduction to using Total Survey Error for the UX Insight Festival 2020
Surveys are easy to do – but harder to do well. Thanks to the UX Insight Festival who invited me to talk about my 7-step survey process, starting with Goals and thinking about Sampling, Questions, Questionnaires, Fieldwork, Responses and Reports. AlongContinue reading… Surveys that work: an introduction to using Total Survey Error for the UX Insight Festival 2020
Five ways to choose which form to fix
It was all going so well. I was running a forms workshop and we’d found lots of things to think about in the selected form. Then one participant said, sadly: “But we’ve got hundreds of forms like this”. Which ledContinue reading… Five ways to choose which form to fix
Answering surveys and talking about forms on UX Podcast
I was delighted that the team at UX Podcast chose an episode with me to rebroadcast in August 2020. UXPodcast on forms and surveys with Per Axbom and James Royal-Lawson Originally made in 2014, Per, James and I discuss aContinue reading… Answering surveys and talking about forms on UX Podcast