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UX of Transactions

Jane Matthews 16 March 2020 12 August 2012
UX of Transactions

“This form, this form in particular I am absolutely fine with and it is not a concern. Often I’ll actually give this form to a colleague and they will complete it. Not a problem. Other [government] forms, ohh, when they on theContinue reading… UX of Transactions

To sign or not to sign? Signatures and signing ceremonies

Caroline Jarrett 2 November 2021 6 August 2012
To sign or not to sign? Signatures and signing ceremonies

Each year more and more business, leisure and personal transactions move online. Yet the handwritten signature continues to have an almost mystical power in the minds of lawyers, organisations – and many of us who are asked to sign forms. This article,Continue reading… To sign or not to sign? Signatures and signing ceremonies

More investigation of why usability problems go unfixed

Caroline Jarrett 18 November 2019 3 August 2012
More investigation of why usability problems go unfixed

Not enough time, not enough resources, not enough clout to make it happen… Earlier in the year, Steve Krug and I reported on a survey that we carried out amongst UX professionals about why usability problems go unfixed. We suggested some ideasContinue reading… More investigation of why usability problems go unfixed

Write clearly: how to take your writing for the web to the next level

Jane Matthews 18 November 2019 30 June 2012
Write clearly: how to take your writing for the web to the next level

These slides form part of a workshop on writing and editing for the web, delivered for EMBL-EBI in June 2012. Write clearly: take your web writing to the next level from Caroline Jarrett

How to improve a complex form

Jane Matthews 18 November 2019 13 June 2012
How to improve a complex form

If you have a long, complicated form then here are some things that you can do to help users through it: Find out which parts of it are truly necessary. Can you simplify it at all, or perhaps delay someContinue reading… How to improve a complex form

Ten tips for a better UX survey, Las Vegas 2012

Jane Matthews 28 June 2023 8 June 2012
Ten tips for a better UX survey, Las Vegas 2012

I was delighted to be invited to talk to the User Experience Professionals Association Conference in Las Vegas in June. This presentation offers tips on writing better questions, using rating scales well, improving the whole survey process, and testing, testing,Continue reading… Ten tips for a better UX survey, Las Vegas 2012

Basic best practices for buttons

Caroline Jarrett 4 June 2025 7 May 2012
Basic best practices for buttons

Buttons on websites? Nothing special: just an ordinary everyday element of interaction design. Despite this, it’s rather too easy to find buttons that don’t conform to some basic best practices. Here are my basic best practices for buttons: Make buttons look likeContinue reading… Basic best practices for buttons

Buttons on forms and surveys: a look at some research

Caroline Jarrett 18 November 2019 12 April 2012
Buttons on forms and surveys: a look at some research

Where to put the buttons on forms? There seem to be endless discussions: Does ‘submit’ or ‘send’ or ‘OK’ go to the left or right of ‘cancel’? Does ‘next’ go to the left or right of ‘previous’? My views are:Continue reading… Buttons on forms and surveys: a look at some research

The art of writing very little: how to improve your forms

Caroline Jarrett 9 August 2023 17 March 2012
The art of writing very little: how to improve your forms

Guest post by Gerry Gaffney, co-author with Caroline Jarrett of Forms That Work: designing web forms for usability. Technical communicators are familiar with the challenges of communicating with audiences who are reluctant to read. Clearly written, thoughtfully designed, well-formatted text isContinue reading… The art of writing very little: how to improve your forms

Three reasons why response from panels may not be what you want

Caroline Jarrett 1 November 2021 14 March 2012
Three reasons why response from panels may not be what you want

What might turn an honest, happy respondent into a despondent cheat? I’m a dedicated survey respondent. I have lots of reasons why I tenaciously try to respond to every survey invitation that I get: I’m collecting examples for my library ofContinue reading… Three reasons why response from panels may not be what you want

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