When we are faced with the challenge of incorporating AI into our designs, what is the effect of pouring untruthful data into the AI? During a series of workshops on data quality in 2025, I discovered that nearly all ofContinue reading… Wrong answers only: why people lie on forms and surveys, and what to do about that
Blog
How to think about error rates and data quality as we head into AI
Many of us are considering how to include Artificial Intelligence (AI) in the services that we work on. And generally, we want to know whether adding AI is increasing or adding to the errors within those services. In a seriesContinue reading… How to think about error rates and data quality as we head into AI
Rosenverse webinar: Measuring error rates to get ready for AI
Caroline delivers a webinar for Rosenverse 2026 on data quality and error rates, with suggestions and resources for tracking both
Garbage in, garbage out: Workshop at SDinGOV 2025
My topic for 2025 was ‘error rates and data quality’, and it was a pleasure to run a workshop at the 2025 Service Design in Government conference. Sharon Dale worked with me on making some changes from the previous version,Continue reading… Garbage in, garbage out: Workshop at SDinGOV 2025
How to allocate time effectively in a training course
In this blog post we will help you to decide how to use the time you have with trainees to run a realistic and effective training course. We work as trainers ourselves, and we help new trainers to develop theirContinue reading… How to allocate time effectively in a training course
Book review: Numbers and Nerves: Information, emotion and meaning in a world of data
‘Numbers and Nerves: Information, emotion and meaning in a world of data’ is an eclectic collection of chapters exploring the difficulties many of us have making sense of large numbers. In an age when we are bombarded with facts, statisticsContinue reading… Book review: Numbers and Nerves: Information, emotion and meaning in a world of data
Garbage in, garbage out: workshop at UX Connect Aarhus
My theory is that to get the best out of any AI, it helps to start with good quality data. So my 2025 topic is error rates and data quality. In June 2025, I had a chance to get someContinue reading… Garbage in, garbage out: workshop at UX Connect Aarhus
Error rates and data quality at Agile Manchester 2025
It was a great pleasure to run an in-person workshop on error rates and data quality at the Agile Manchester conference in May 2025. People at the conference work for a wide variety of organisations and do quite a varietyContinue reading… Error rates and data quality at Agile Manchester 2025
How to think about errors in services
Recently, I’ve been thinking a lot about errors in services, to what extent we know and measure them, and how that impacts both service users and our organisations. My suggestion is to consider errors in these categories: Problems along theContinue reading… How to think about errors in services
Getting forms right: how better words lead to better results
Content design is crucial for good forms, so I was thrilled when Content Club in London asked me to talk about forms for their September 2024 meeting. They chose a rich variety of topics about forms. We started on theContinue reading… Getting forms right: how better words lead to better results