Recently, Amy Hupe asked this question on Twitter: Who’s got a really clear and concise explanation of what design systems are, that would make sense to someone who’s never come across one before? We had a good discussion and IContinue reading… What is a design system?
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“Write good questions for forms” advice in the NHS Digital service manual
Someone asked me about writing good questions for forms. As usual I recommended the NHS Digital service manual page as a favourite resource – and then I thought “have I put that on my website?”. And I hadn’t. So hereContinue reading… “Write good questions for forms” advice in the NHS Digital service manual
A poster for co-design
What does co-design mean to you? The Effortmark poster for World Usability Day 2020 celebrates some of the things that co-design means to me. At the end of September 2020, I attended the inaugural meeting of a cross-government co-design community.Continue reading… A poster for co-design
A chat about forms and form builders – xgov
If you’ve tried to code digital forms entirely by hand then you’ll know why we value form builders so much – digital tools that help with the process of getting the right questions into the right order. But even theContinue reading… A chat about forms and form builders – xgov
Hello, co-design community
29th September 2020 was a really fun day for me because I attended the first meeting of a co-design community. The idea came from Janet Hughes, Delivery director working on farming and countryside at Defra. It wasn’t entirely a coincidenceContinue reading… Hello, co-design community
Surveys that work: an introduction to using Total Survey Error in practice
Surveys are easy to do – but harder to do well. Thanks to the UX Insight Festival 2020 who invited me to talk about my 7-step survey process, starting with Goals and thinking about Sampling, Questions, Questionnaires, Fieldwork, Responses andContinue reading… Surveys that work: an introduction to using Total Survey Error in practice
Five ways to choose which form to fix
It was all going so well. I was running a forms workshop and we’d found lots of things to think about in the selected form. Then one participant said, sadly: “But we’ve got hundreds of forms like this”. Which ledContinue reading… Five ways to choose which form to fix
Answering surveys and talking about forms on UX Podcast
I was delighted that the team at UX Podcast chose an episode with me to rebroadcast in August 2020. UXPodcast on forms and surveys with Per Axbom and James Royal-Lawson Originally made in 2014, Per, James and I discuss aContinue reading… Answering surveys and talking about forms on UX Podcast
How to test the usability of documents
Does usability testing work for documents? Our answer is a resounding yes. In this article, written with Ginny Redish for UX Matters, we’ll give you three techniques for having people try out documents or any other stand-alone content. These techniques applyContinue reading… How to test the usability of documents
How to deal with clients who focus on only one aspect of a UX design
“Is it our duty as UX professionals to ‘train’ clients to embrace the whole of User Experience – or should our starting point be enthusiasm that they’re willing to consider users at all?” Janet Six, Managing Editor of UXmatters, collectedContinue reading… How to deal with clients who focus on only one aspect of a UX design