Design tips for complex forms at APPU

Most design advice is for simple forms. What should we do when the forms are complex? This presentation, delivered to the Associação Portuguesa de Profissionais de Usibilidade, Lisbon,  in October 2010, gives a few tips in different areas: relationship, conversation, and appearance.

I also gave a similar, longer presentation at a workshop ahead of the Clarity 2010 conference.